Sears Auto Center

This is by far the worst facility I have been to ever! I am going to tell you that I have a Sears card and have to use this place because of it a few times. EVERYTIME has been absolutely awful. Oil change, cap left left off and blew oil all over the engine and they tried to blame me! Next, new tires and they forgot to tighten lugs and I was stranded on the hywy! There are more but I hope you get the point. They are rude, unprofessional and that is the front desk, goodness knows who is touching the cars! They are a true discredit to the Sears brand. They do not even deserve the 1 star I had to rate them to write this! YOU HAVE BEEN WARNED.

Got a new battery from them, everything went fine, paid my bill 115 $ … Next day I noticed they charged me twice, overdrafted my account… I obviously called land they said, no we didn’t charge you twice. I then said, uhhh yes u did, I’m looking at my account right now… He says there is nothing he can do, sometimes the system does that and he can’t give me my money back. But maybe it will just come back over the next few days… I then asked is he going to cover all the overdraft fees till them and, unfortunately there is nothing he can do for me…

Avoid this place unless you want to wait 2 hours for oil change. Customer service is horrendous.

I worked in this exact building when I was a young man. We had a slew of good mechanics and the place was busy and prosperous. The sales people were pros and the place was always busy.
Today I needed a replace my battery for my 2005 Dodge Ram. With many choices like Advanced Auto And Costco I chose Sears since the offending battery was a DieHard Gold and I thought it might have been prorated. Well the dopey lone clerk seemed like I just woke him from a sound sleep. I had to tell him several times the year make and model. He gave me two choices and I decided in the highest priced option. Then I was told it would be up to 2 hours wait. For a freakin battery swap… REALLY???
Well, since I needed it and the truck wasn’t going to restart I said fine go for it and paid the $ 172 bucks. Then the dull minded clerk says do I have to carry it out for you? «What happened to the 2 hour wait»? Oh I thought you said … That’s when I changed gears from polite to pissed. I had the clerk carry the battery and jump my vehicle watching him to be certain he did it right.
I returned home and swapped it in under 5 minutes.
The shop had no management present no front shop guy for the small jobs like batteries. The clerk failed to see how olds battery was plus no option to take my old battery for proper disposal.
I have faith in Sears products but today’s experience sea par for the coarse since every Unilocal review here report poor experience across the board. Sears automotive is dying because the hire the worst staff.

Sears does not honor warranty and lies to get out of it. I bought a Lifetime tire warranty, which includes tire pressure.
Warranty explicitly states:
«For the life of the tire, to address an uneven or imbalance tire, we will: adjust tire pressure.»
Sears lied and said it had a nail and therefore not covered. I took it to Pep Boys which confirmed the tire was just low and filled it for free.
Sears official response on BBB:

«It could be that the nail fell out on the way to the other automotive facility.»
#1.) Nails don’t fall out certainly not on 10 min drive.
#2.) Even if there was nail, they could and should adjusted tire pressure as required. Nails clause affects repair, not tire pressure.
#3.) It has been 2 months since tired filled if there was a nail there would be a hole leaking air but the tire is still full.
The real problem is corporate office does nothing indicating you can expect similar service regardless of what store you visit.

Do not go to this place. I wish I could give zero or negative star to Sears Auto Center at Middletown.
I dropped my car for a simple oil service. There were only a few people ahead of me. But when I came back after spending 1.5 hour at nearby Sears store, the agent told me he was about to call me!
He said my car needed some extra service costing nearly $ 100. He said it was recommended by manual. I checked manually online with my cell phone, and did not see such «recommendation». So I told him I do not want to do this service.
The guy changed his face immediately. He told me that if I paid for the extra service, the car would be ready in about 1 hour. Otherwise, I have to wait for another 2 – 3 hours.
So what’s those Sears guys logic here! Simple service takes 2 – 3 hours, and complex one take 1 hour. I did not want to waste another 2 – 3 hours, so had no choice but paid the unnecessary service!
These people at Auto Center Middle town are so low, they should be prosecuted by attorney general!
Anyway, do not go to Sears Auto Middletown, NJ. If you have to, be very careful and have everything documented.

I ordered and paid for my new tires on line 3 weeks before my «appointment» to have them installed. When I arrived, there was a line at the counter, and the place was fairly busy. Having made an appointment — which one would assume is the same a reservation — I expected my car would be taken ahead of the «walk-​ins». So much for that. They told me it was first come, first served, and that my tires would take 2−½ to 3 hours to install.
SEARS — WHAT IS THE PURPOSE OF THE APPOINTMENT ?
I didn’t have a ride, so I had to wait for almost 3 hours while they took care of all of the other customers (I was the last one done that had been there). I guess because I didn’t go for all of the up-​sell and gimmics I wasn’t a priority.
Picking out and ordering the tires ahead of time was a good thing. Too bad the installation was so painful.

I went here today for new tires. 4 new tires that is. When my 2 ½ hours were up and my car was ready, the employee showed me a bolt that they had broken when putting the wheel back on, and now needs to be replaced. I asked them if they could replace it and the employee just said «no, it’s not really our fault, these types of cars are known for that.» I then told him look I live in Boston I really don’t feel comfortable driving back there with 1 less bolt holding my tire on. He told me 1 less bolt isn’t a safety issue. Then why is it there if it isn’t a safety issue? And that after spending about 800 bucks on tires, I would have to pay for the bolt myself. Really? You couldn’t throw in the bolt? Thanks sears.