Community Appliance Service

Community Appliance has by far the worst customer service i’ve ever dealt with in my life!!! They make promises they cant keep, they never respond back to calls, they do not know how to treat their customers, and they have yet to resolve my issue which i was told from the start would be resolved (going on 3 months). I will take my losses and go to a large chain store. Sometimes it doesnt pay to try and help the local business, theres no way to escalate your issues. If you are making a large purchase becareful. The owner is worse than the workers this is probably why the service is so bad. Since his guys failed big time I am now told they cannot help me. I am stuck with a broken until which has never been used. Its amazing that they have been in business for 40 years. I tried to give them business twice and they have failed to provide any kind of customer service that comes hand in hand with purchasing something. Go else where for you appliances, it will save you a lot of aggravation!

Purchased 3 items from Community Appliance on this latest visit. Salesperson Frank was terrific help and informative while I decided which brands to purchase. He was patient and not pushy at all. The breakdown came when dealing with Management or customer service issue and delivery personnel. Date screwed up so I didn’t receive items on date posted on my invoice. Apparently I was supposed to call and confirm with them and not the other way around. All the while trying to resolve these issues management was arrogant and delivery person difficult to have dialogue with. I purchased these items during a Special 2-​day sale with good pricing BUT I have to say Eatontown Appliance had already quoted me prices very near this special sale date pricing. Will probably go with them next time I purchase an appliance.

Went into Community Appliance to look for a replacement dryer. We are moving in a year so I didn’t want to spend a lot of money. No other customers were in the store.
Three sales people were working at the back desk. No one said hello or asked if they could help me. When I did ask one of the men if he had dryers with dents, chips or on sale he gave me a look of disgust and said he did not. He then turned his head and looked back down at his desk. He apparently thought since I was trying to get a reasonably priced item then he didn’t really want to bother with me. In conclusion, I would never buy all the new appliances that I will be needing for my new house at his store. Never treat people like DIRT.

I dealt with a guy named J.R., who was helpful, but a bit of a smart-​ass. Sold me a BBQ grill that the burners rotted out a year later. Community Appliance was no help. The manufacturer told me the parts were recalled, but I had to pay for installation. Same thing one year later. J.R. never returned my calls.