Allied Collision Center

Allied Collision made fixing my car a very easy experience. They paid close attention to exactly what damages there were and even noticed things I didn’t see. I would definitely recommended Allied Collision to anyone who is looking to get there car repaired it was a pleasure to work with them. :)

After my Dodge RAM was involved in a serious auto accident, my insurance company (METlife) recommended to me that I contact Allied Collision Center as a «certified collision center to handle the repair work.» I had three telephone conversations with the people at Allied Collision Center in regard to the damage and the work required to repair the vehicle. After our phone consultations, Allied Collision Center ACCEPTED the repair job, and then made an appointment with me as to coordinate a time when a wrecker truck could pick up the disabled vehicle and transport it to their repair shop in Middleton. (It should be noted that Allied Collision Center selected the scheduled date and time for the tow truck to pick up my truck.)
What actually transpired was that I ended up waiting around at my residence all day long — and no tow truck ever came? On top of that, nobody from Allied Collision Center ever telephoned me to let me know of any change in plans?
After spending the better part of the afternoon trying to get through on the telephone, I finally got someone on the line. Having explained that I had a scheduled pickup for agreed upon work, the person on the other end of the telephone was extremely callous and rude to me. They couldn’t have cared less that I they dropped the ball on our scheduled vehicle pickup. Nor did they care that I lost an entire day’s work in order to accommodate an appointment they selected.
To add insult to injury, I was informed by Allied Collision Center that «they had second thoughts,» and that they decided that they really didn’t want the repair job on my vehicle after all. That’s all well and fine, but there was ZERO follow-​up and follow-​through with me, the customer. Any true professional would have been forthcoming to their customer in regard to any change in plans. Rather, they left me, the customer, waiting on the side of the road for them.
In summary: Despite the recommendation, I received nothing but poor service and unprofessional treatment from this shop. Given my experience, I would not recommend them based on the possibility that another customer may encounter the same aggravation and inconvenience I was subjected to.

I have been a client of Allied Collision since their previous location on Jefferson Avenue in Salem. I have since had several friends and family members bring their vehicles there. Chris and Ron have been in the business for over 20 years. They have restored my Acura to new car likeness several times and now my Mercedes E350. They have a new body shop complex in Middleton and are the preferred bodyshop of Liberty Mutual and of Mercedes Benz.
I had to have my sisters car retrieved from a body shop in Beverly and towed to Allied to have her service done properly.
Their new state of the art body shop complex is stellar.
Myself, friends and family are NEVER disappointed. They are true professionals and treat you with dignity and respect. Your car also gets a comprehensive detail upon pick up.
DO NOT GO ANYWHERE ELSE. When you are in a collision you have rights. Just call your insurance, get your claim number then call ALLIED. They take care of the rest.
If your car is somewhere else get it out of there and towed to Allied if you want to to look it’s absolute best.
Trust me, I know.. ALLIED IS THE ONLY PLACE ME, MY FRIENDS AND FAMILY GO. I even give out cards because they do a thorough A+ job the first time around.

I’ve used Allied on two occasions and both times left completely satisfied. Chris and the rest of the staff are very pleasant and got my car fixed which needed a whole new door, pretty quickly. Not only was my car fixed but they also washed it and cleaned the interior which was pretty awesome.
I highly recommend this place and will certainly go back any time I need my car fixed.

Between my wife and myself we’ve used allied on three occasions. Always a good experience. They take care of everything and make it no hassle experience. Care comes back flawless and clean. What more could i ask?

The owners are vetrans, they know their stuff and have good customer relation skills. I brought my Lexus in on Tuesday Ron said we should be able to get the part right away and have it ready by Friday. He told me they work with a lot of insurance companies and they handled all the paper work. I called on Friday they had it ready by noon. That never happens. The service was good, the car was cleaned, the bumper replaced and it looks great. I would highly recommmed them.

Had my car brought here after an accident just before christmas… They did a great job I had given them a not a lot of time to repair my car. They did not have it done by the time but were very nice and I understand that sometimes they find other things that hold up delivery… They were only off by a few days. Took less than 2 weeks for repairs with Christmas and New Years in between. They did an excellent job and even delivered my car to my house after a snow storm. I would defiantly use them again and refer them to anyone I know that needs body work. Staff was so friendly.

Brought my car here twice, and both times they did an outstanding job within the amount of time you could only hope for. They did everyhing they said they do, and the quality of their work is outstanding. I can’t say enough other than you’d do well bringing your car/​business here.

Great people, they are a recommended qualified repair shop through insurance carriers, and were very helpfull with rental car arraingments! brought my Toyota in for assessment after accident damage, estimate was fair and work was perfectly completed on schedule, car was even detailed when I picked it up! A+