Ira Collision Center

Called IRA Subaru and talked with a sales person Scott. He sent me a price via email. At first the wrong car quoting 26,765 for the outback Model GDD15. I question the price because other dealers were at around 29k. I asked him to check again and he came back to me with 29,935 not including Doc fees @ $ 495. I asked him if he could do better and he said NO thats the price. Never herd from him again. LOL I think IRA himself should go on UNDERCOVER BOSS

Ira collision center will from now on always be the place I take my car to if I ever need any body work done again, I drive a 2015 Toyota and had an accident at the beginning of last week and was able to get my car into the shop 3 days later, they started working on it promptly and I had the car back in 7 short days, the customer service here is phenomenal and my phone calls were always returned in a timely fashion, I would recommend to all my friends and family needing body work on their car. Since purchasing my vehicle in July I have only had pleasant experiences with Ira.

I just picked up my 2015 from them after being rear ended. I was already devastated my car had been in an accident (whole reason I bought a brand new car). I had full confidence in my insurance carrier to handle all aspects of this claim and they had.
I dropped off my car on Tuesday and by Friday it was ready to be picked up. Having very high customer service expectations sometimes leads me to being high disappointed. Upon inspections the bumper I did notice a few small. Like. Really hardly noticeable. Scratches a little too there for my liking. The gentleman who came out, Ed, was wonderful at easing my mind that if I was unhappy they would gladly repaint the bumper for me. He was able to buff them out for me without having to repaint or re-​smooth and I am very thankful.
I hope I’m not in another accident. However if I am ill be taking my car back here.
Thank you!

I had my car detailed at Ira Collision and they did a fantastic job!!! they were a pleasure to deal with, the price was very reasonable and the results were great! My car looks beautiful! Paul was great to work with and really went above and beyond which was greatly appreciated and reflected their commitment to high level of service and customer relations. It was easy to set-​up and appointment and my car was in and out quickly. Highly recommend them.

Ira Collision Center is the absolute worst. They had my car from October 2^nd until November 25^th — just short of 8 full weeks. (I’m reviewing now because I didn’t have a Unilocal account back then). Most of those 8 weeks they were «waiting for parts to come in». And dodging my phone calls for updates. And lying to me when I did get them on the phone. They even lied to the rental car service (covered by insurance) saying my repairs were complete even though my car was still disassembled and needed to go to the paint shop, service center, etc. once it was put back together. Eventually Ira ended up paying out of pocket for the weeks of rental car service still needed after they told the insurance company it was done (when it was not). When I finally got my car back it was filthy — grease stains all over the upholstery. They finally agreed to pay to have it detailed only after I issued a BBB complaint. I cannot warn you against this collision center enough. Worst experience ever. See my other review from today (which prompted me to write this one) if you are looking for a great body shop.

This review is limited to the Customer Service person who I have spoken to 4 times in the past two days. Ever since the accident, the IRA Customer Service Rep I have worked with has been superlative! She answered all my questions clearly. She was prompt in sending me paperwork. She was simply a breath of fresh air. Keeping patient and intelligent customer service people on staff is a challenge. Kudos to Ira.

I just recently had someone put a very large dent in my car at the mall, and had to file a vandalism claim on my brand new Toyota Rav4. Jason Louf, the adjuster for Ira at this location provided exceptional service. He always got back to me right away. He made sure to contact my insurance company immediately and I never had to wait for a thing. When I got my car back, it honestly looked better than when I first bought it. I was so happy. Jason, and the IRA Collision team did an outstanding job. He is the best person at a car dealership I have worked with, and I definitely would by another IRA vehicle again simply because Jason was so helpful and great through this experience. It made it so much easier. He is the best of the best!

i had my RAV4 repaired here after i impaled it and they did a great job. they had told me that it would take at least 2 weeks and was done in a little over a week. i am not a fan of their system when you check in the car. you have to talk to an advisor who is invariably on the phone or otherwise occupied, so it’s a big bottleneck. when i dropped it off i waited for 15+ minutes and finally asked the receptionist if i really had to meet with him and since i didn’t, i left. other than that glitch in the system, their customer service and work was great.

I have had my Mercedes and Lexus both fixed here. Jason Louf helped me each time. I am a serial knicker of my bumpers. I am so embarrassed to come back each time but Jason doesn’t judge me or make me feel foolish for hitting my car (too many times to mention).
Besides being professional and friendly, he is honest about how long the repair will take and he is spot on with the delivery date. He has found «extra» scratches and dents and has them repaired for me. He works with my warranty so I am not charged extra. He deals with my insurance company so I don’t have to think about anything.
I hope I never have to go to another body shop again but if I do, I am only coming here and asking for Jason Louf.

I don’t know what happened with the other two reviewers but I have to say that we’ve had nothing but great experiences with Ira Collision and in particular Jason. I’ve taken my wife’s car there once and my car there three times (yes, my wife is a much better driver than I am) over the years and each time they have been courteous, responsive and done fantastic work.
I just picked up my 2009 Lexus EX350 after I accidentally rear-​ended someone in a rotary (he started to merge and I followed then he abruptly stopped). I met my insurance adjuster at Ira and asked for Jason to work with. Jason took care of everything for me with the adjuster including fighting with them to get the proper higher quality parts for my car. I plan to keep it for a while.
The car was done right on schedule so I asked them to tack on a detailing job. It’s like a new car and the repair work is perfect. I went over the car with Kenny who was also excellent to work with. I even offered him a tip and he refused.
I will ONLY use Ira Collision for any future work (which I’m sure there will be) and will ALWAYS request to work with Jason. Great work, great customer service and an overall great experience.

Avoid at all costs. This was my second visit to IRA collision. Fool me twice, shame on me. Let’s just say I’ve learned my lesson and will never return. The first time I took my Audi there, when I drove up from Boston to pick it up, there were long scratch marks along the side of my car (presumably where a painter had cut masking tape with a razor blade). As a result, the car was in the body shop for an extra week. Ultimately, the final product was good, so when my car was hit in a collision, I thought I’d give them a second chance. I even mentioned the difficulty that I had experienced the first time around hoping that they would be extra careful this time. To make a long story short, my car was there for a month (the sales Rep Jason had told me 1 — 2 weeks), and when I went to pick it up, sure enough, they had done an unbelievable bad job. The repair required the entire front bumper to be replaced, and when Jason called me and told me the car looked «perfect,» I rushed up from Boston to pick it up. Much to my surprise, there was a huge gap between the left bumper and the left fender. It looked as if someone had pushed one panel inward (see photo). This wasn’t even the side that the accident was on. So, essentially, they made that side of my car worse than it was when I dropped it off for repair. Jason’s response was «I guess I didn’t look very closely at that side.» I couldn’t believe the lack of professionalism. Even the body shop manager Paul didn’t seem to think Jason’s explanation was odd. He said, a factory bumper usually just pops right on. You mean to tell me they don’t even look to ensure that everything has been aligned properly? Paul promised me he’d fix the car first thing Monday morning (it was Saturday at the time) and drive it down to me that day. Of course, it didn’t reach me until Wednesday, and every day along the way it was «just one more day.» To make matters worse, there were pieces of my car that they had removed and thrown in the back seat of my car damaging my leather! They said they thought I might want them. I can’t imagine why. Needless to say, they made the already painful experience of a car accident significantly more painful and inconvenient.

If you’re interested in studying incompetence in the work place, look no further. You have found your alpha and your omega.
Where do I even begin. For starters, they have had my car for over 3 months. They called me on day 1 and said my radiator was smashed in, and then sent an appraisal to my insurance company that didn’t include anything about a radiator.
Ok. That’s fine. Pretty standard for the first appraisal to be incomplete until they go in and really look at it. A month later they get around to doing a second appraisal. Ok. There was snow on the ground, things can take time, they probably had a lot of cars to deal with. They told me the car was totaled. Ok, sweet, I though, I’ll begin looking for a new car. Which I did, for about a month.
However, they kept telling me they needed an independent appraiser to send the paper work to my insurance company to finalize it, and that guy was out of town. Ok. So, I waited. What they really ended up doing was send a second appraisal to my insurance company for an amount that wasn’t even close to totaling the car, and just never told me, never began repairs, and kept telling me that it was an outside person dropping the ball.
After several weeks, I ask «What is going on?» — and call everyone from my insurance company to the independent appraisal company to the upper management at IRA Collision.
«The person working on your case is on vacation.» Fantastic. Apparently, no one here is able to access a computer. After 2 weeks of nothing, I finally get a manager to talk to me. She gives me the ‘olé «we’ll call you by the end of the week.» line. They don’t call back. They don’t answer the phone, or reply to emails.
So, she realized she did not accomplish what she said she’d do in the stated amount of time and got me back in touch with the original guy I was dealing with who went on vacation without keeping anyone up to date on my car’s situation. He called me *LAUGHING*, and said «we’re used to seeing you car here now!»
Fantastic, brah. He told me by the end of the week, I’d know something. So I call him Monday morning and left a voicemail (because no one at IRA Collision is able to answer to phone, ever, you always have to leave messages), and this is about 2 business days after this guy assures me that from now on I can count on him, that he will be my contact man, etc., the chicken shit guy passes me off to his assistant, who is actually a nice young woman who actually does call me back, so in my estimation she should probably be running the company instead of her incompetent bosses.
In summary, after 3 months of having my car, I am now dealing with my 3^rd Ira Collision employee, who is the lowest on the totem pole out of all 3. Rather than getting ANYTHING done, the upper people here choose to do nothing and pass the job off to the lower people, and just tell me to keep waiting week after week.
I ask them «What is going on?» — they don’t know. They don’t know what is wrong, after 3 months! The manager said «we’re having the independent appraiser come out soon, you’re on the list to be seen.»
Excuse me? I’m on the list? After 3 months? After you told me my car was totaled a month ago? After you lied to me and said it was my insurance company that didn’t total the car? Grow up. Get the appropriate people there to assess the damage, fix the damage or total the car, and never lie to me again, and stop blaming other people at other companies for your incompetence. I have bought 4 cars from IRA in the past, and after this experience I would never do business with them again.