XFINITY

I just moved to West Palm Beach. Hot damn xfinity/​comcast is worse than horrible. Getting a tech out to the house was something out of a comedy movie. I honestly dont know how this company makes money let alone acquires new customers with how disorganized their system is… from the top down. Unfortunately i dont think they have competition here which explains their piss poor service.

HORRIBLE customer service. Expect your rate to increase without warning every couple of months and a TON of hidden fees, from equipment rental, etc.
You will sit on hold and be told something different by every person you speak with. After sitting on hold for an hour or so, your call will mysteriously «disconnect».
I think it’s part of their business practice to just mess with their customers so they give up and stop complaining about their crappy service.

Such a terrible service. The internet goes out every week because of some issue they have, they wont refund you for the time you had your service offline. The internet is extremely unstable and unreliable. It usually takes 24 hours or more for the service to come back on when they have some issue going on (usually 1 – 2 times a week every week) this month it has been 4 weeks in a row already and their customer service never knows what’s going on, so all I hear is that they are having issues and you have to wait 24 hours. The internet is ¼ of the speed of what it should be, complete crap. There’s no way in the world that the internet speed that I buy from them is the actual speed im getting. I wouldn’t recommend their services to anyone, especially if it comes to their internet services. Don’t expect to get any help from their customer service either.

I’ve had cable for a few years with Comcast. Never a huge fan of the price these companies charge you to watch TV but whatever. Anyways, six weeks ago I moved to a nice Condo on the beach. When I did I had my Cable service transferred to my new location. It has had issue which I finally decided to call about this last Monday. Anyways, they said that a technician needed to come and fix the problem. This morning I came back to my house to meet the technician and I got the call that he was on the way about 5 minutes after I got home. Then about ten minutes later I get a call telling me the technician is on property and at the door to my building. I quickly go down stairs to open the door but he isn’t there. He isn’t even on property. The door quickly closes behind me locking me out. Whatever.
I then walk to where the tech is and let him onto the property. We walk back to the door to my building and I once again can’t get in. I tell the technician I need to walk to the office so I can get in. I tell him I will be back in literally two minutes. He then has the balls to tell me that he has to be to his next appointment in 20 minutes and he can’t wait. Really? I’m the customer and you are going to tell me this?
So as he is walking to his truck, a maintenance guy who works in my community is walking past. I ask him if he will let me in. He says follow him to the door. I quickly tell this jerkoff technician to follow me and he tells me I have to call back and set up another appointment. WHAT??? He gets in his car and leaves.
I race into my house and call Comcast. They tell me he will be back within the hour. I have only seen one company ever do something like that to guarantee that their customers will hate them. That other company is the City Pub owner and the guy is Carl Johnson who has probably the worst reputation in all South Florida. Buyer beware. Comcast is running a close second to that dirty bar and it’s owner.

Crooks, I have never been so upset with a company like I am with Comcast xfinity. After paying 87.00 a month for my home internet, now they limit everyones usage. Just like the mobile companies do. Wow I am so disappointed I can’t even begin to explain. Please check your bills they give you a certain amount a month and then charge you overages

It’s hard to put into words the depths of Comcast’s incompetence. I’m going to give you my ongoing nightmare. This should be zero stars!
I ordered Comcast’s self install kit online. It ships but gets lost in the mail. Not their fault, and not angry at this point. I get a little annoyed spending two hours trying to navigate Comcast’s gauntlet they call customer service, but I deal with it. I make it through the maze, of «customer service» reps. They cancel my previous order, and someone was going to call me back to set up a technician install. Or so I thought!
I never get a call back. So instead of calling, this time I decide to go to a Comcast office. I wait in line for half an hour, and I find out a technician is scheduled to come out the following Monday. Not as fast as I would have liked, but great. We’ll they never show up.
By this time I get my first bill of over $ 100, even thought I don’t have service.
I try to use Comcast online chat. It is just as useless.
I call again, and navigate the gauntlet that is the customer service department, during which time I was disconnected twice and transferred god knows how many times. They see the appointment, but said it was cancelled for some reason. They cannot tell me who cancelled it, why it was cancelled, or why I wasn’t notified! We set up another appointment.
By this time I get another bill. This one over $ 300, and still no service. I am being charged for unreturned equipment (that I never had!).
They come out again, but only the internet is on the technicians work order. I ordered tv and internet. He tells me I have to call customer service. I call while he was here. I didn’t want to have to wait for another install date. I spend over an hour on the phone. The bundle package I originally ordered is no longer available. They are now charging me $ 20 more a month. I ask to speak to a manager, but was told none are available. I conditionally agree to the new price, pending a return call from the manager. She told me I cannot conditionally agree, or they will not install the cable.
After battling with this women for half an hour, I again ask to speak to a supervisor. I am denied. I tell them to cancel my service. I no longer want any Comcast services. I tell the technician to remove the internet box. He says he has to call his dispatcher. He steps outside to make the call, and disappears. He leaves the box at my house. I didn’t even know which network he set up. I had to again go to a Comcast office to return the equipment that I never used.
I would highly recommend BOYCOTTING Comcast. They have a monopoly and feel no obligation to their customers. The «customer service» reps are a joke! They are empowered to do nothing. They transfer you around, because no one wants to make an effort.
These are a few of the incompetent reps I dealt with (although I didn’t start writing down their names/​employee numbers until the end):
NAME EMPLOYEE #
Brittany 325 859
Vivian ICH
Doris 3GY
Lasawn 4JC (hung up on me)

Bad moving services dpt. It’s a fake promition. 2 days without cable, Internet and phone…

I want that to read ZERO!!! The worst customer service, crooks, shady deals… rip off existing customers.

Run far and run fast. They’ve recently instituted a data cap that sets a ridiculously low limit on how much data you can use a month. And with streaming services like Netflix, Hulu, game downloads through PSN and Xbox Live and much more, most people will be blowing through that limit like nobody’s business. You can get more data, though, just be prepared to pay for it. There’s a petition now, to try to eliminate this cap while it’s still in its trial period. Please sign up, hopefully we can get something done. At least until Google Fiber starts spreading more widely and we can all have speeds of 1000mbps for only $ 70 a month.
Anyways, petition:

If I could give no stars I would! Been with Comcast for over 2 years now, never had an issue that I couldn’t overlook. Then I get a text today saying «you have already used 250 of your 300 data useage» ok wait what? I call the company and try and figure out what happened so they tell me that I’ve got a data cap. I said never have before he said oh yes it’s been since Oct 1^st. Well this is Oct you nut. So I say ok fine what plans do I have to choose from. well you can pay 30 $ more and get unlimited. $ 30 more are you on Crack! So ya no thank you Comcast I’m going elsewhere and if you choose to go with Comcast and go over its 300 limit it’s 10 $ for every 50 you decide to go over what a crock why not just offer different packages? I’ve got a husband in the military a kid in the military currently deployed and I’m not going to stop using my Internet need to communicate with them all I can. So I’m on to another provider that’s actually much cheaper and no nickel and dime BS. goodbye Comcast hope you all can learn the meaning of customer service one day.

I signed up for a double play package which was working great for me. I then decided that in an effort to save money I’d get rid of cable service and just keep the internet portion. i knew I wouldn’t get that double play discount but I was ok with paying the going internet only package rate. I was told that any downgrade in service is considered me breaking the agreement and I’d have to pay an early termination fee. I then asked, what if I wanted to add service, like more channels, they said to upgrade the early termination fee doesn’t apply. So, they want to enforce the early termination fee not when a change is made, but when you get less service. I was pissed off but it is what it is. Here comes the kicker. I received a letter and an email saying that my internet usage is now being capped! If i used more than 300gb per month I’d have to pay overages. I was then told I could upgrade to the unlimited internet package, which is what I originally had for an extra $ 30 per month!!! are y ou kidding me. You want to break our agreement and then ask me to pay an extra $ 30 per month to keep the original plan we agreed to??? thieves!!! never sign up with them!!! just run!!!

It’s a shame I can’t give 0 stars because they truly deserve it. I’ve been trying to get my service connected for almost a month and I still I’m met with the same indifference that «customer service» give you. Rude people who are bothered by your problems and the reality that this company doesn’t know what communication means. I’m fed up with trying with com-​crap and I’m going to Direct.

Esta es la compañia de peor servicio en USA. tenemos que conservar la calidad del producto y la fama del servicio americano y eata compañia xfinity _​concast es exactamente lo que el pueblo americano no necesita.
Pedi el servicio cobraron 100 dolares de deposito el tecnico vino eatuvo um dia entero q perdi de trabajar y al caer un aguacero se fue el servicio y los tres TV. entre ellos smart de 64 pulgadas HD con las tres cajas de cable receptor quemadas comenzo un peloteo de tipo comunismo mandaron otro tecnico despues de deagastes en llamadas esperas el tecnico llamo a el supervisor y dijo aqui hay que arrancarlo todo (todo esta mal hecho hay un caso y deben hacerle la instalacion nuevamente) cable de caja en tubo de PVC todas laa i stalaciones colgando .hoy hace mas de una semana despues de darnos la cita para hoy mi esposo deja de trabajar y sencillamente dicen q solo tienen un tecnico que tiene un accidente y en el sistema cada vez que llaman no aparece el claims .
Deaconectarme q es un robo al primer problema que tengan no tendran respueata y las perdidas cuantiosas No tenemos internet ni TV y los receptores quemados y peor solos en esto

I have TV and Internet with them and I enjoyed their bundles, but I move to a condo where they only allow atit and here is the problem we did a contract with them for one year when my bf called they said was 2 years. That’s not all they don’t have any manager there and was a Saturday (a lie) they want us to pay 200 for a contract that according to them was 2 years which is a lie because when we got the promotion they say was one year. I am really disappointed about their customer service and if they don’t fix the problem I will send a letter to the Headquarters.

THE NERVE OF THIS MAN!
I’m studying at my parent’s dinning table at home, and my dad asked me before leaving to stay alert for the Comcast people to come around 5−7pm.
The Comcast man took forever to enter into my house, I had told him I put the dogs away for them and he saw me waiting at the door for them as he was leaning on the front of his van texting someone.
Once this Comcast man enters in with an extremely lazy attitude, I finally explain the problem the T. V was having, he asks what channels it occurs on. I do not watch T. V, so I call my dad to ask, in the process this man tells me in a mildly-​joking manner, «tell your dad that his daughter is slacking. My daughter would have a bar b q ready for us.»
I was confused and gave him an obvious weird look.
Anyone who knows me knows how I treat any guest inside my house, I prioritize anyone who enters but I took that kind of offensive. This man was expecting me to serve him.
This man spends LESS THAN 5 minutes outside and tells my unconvinced-​face that it was «nothing, just a little twist on a loose screw.» I offer them water and he says yes and a pastry if I have any as he’s looking in the kitchen as if investigating if there’s anything that catches his attention. The way his eyes were locked on them, I gave him two pastries.
Seriously, Comcast?!! THE NERVE of this man… And I feel like I’ll be needing to contact you guys again soon. This customer service isn’t even a joke, it’s an irritation and upset– waste of people’s time and pastries!
No honestly, this is horrible. I see now why the customer service is rated the worst possible.

Wow billing date 6-​6-​2015, sent payment on 6-​22-​2015 and Southwest Credit collection agency called me on 6-​24-​2015. I have always paid on time without a hiccup.
Are you that desperate for money that you don’t throw a 30 day bone to the consumers?
Other bad paying customers is not a reflection on me, bad business practice is my Unilocal.I shouldn’t have to deal with collection agencies as a result of other people’s actions. It’s sad the way it is twisted.

I’ve had the dubious misfortune of having Comcast as my TV, internet, and phone provider for over a year now. There’s been a multitude of issues during this time. The latest being my DVR box won’t record any longer due to no fault of mine.
When I called to report this problem, I was told that since it’s an equipment issue that can’t be repaired remotely, I would have to pay a technician $ 70 to install a new box. What kind of nonsense is that? It’s faulty Comcast equipment for crying out loud! I can somewhat understand the service fee, albeit pricey, if the issue originated from my wrong doings but it did not! It was a result of a remote forced software update… ugh!
Until recently, the only provider my HMO would allow in the complex was Comcast. Apparently, there’s been so many complaints, we now have the option of utilizing Bright House too. Thank goodness!!!
If you are in the market for antiquated equipment, slow/​lost internet, rate hikes, and poor customer service then Comcast is the provider for you. If not, then I recommend Bright House as I have a long standing history with them. They aren’t perfect, but are 100 percent better than Comcast.
Goodbye and good riddance Comcast!

This isn’t a review based on the location I visited, but on the company. I have been trying for 2 days to pay my bill & no luck. 12 unanswered calls later & I officially have no cable. I tried also two different numbers.
This is ridiculous. I tried to pay by phone & haven’t been able to.
Then the second it tells me I’m going to be connected to an agent it immediately disconnects the call. SERIOUSLY?!
I then went online to try to reach an agent through chat & guess what??? Nothing.
Now I don’t know when I’m ever going to have cable or be a able to reach an agent. If I ever reach an agent I’m paying my bill & switching. If anyone knows of a better cable service provider please let me know. Ridiculous that I’m not able to pay a bill?!

Comcast overall customer service is horrendous! Unfortunately it starts at the top. You would think Comcast Executives would execute a plan to resolve such an important part of there business. It would be fair to say «customer service» is not part of there bonus structure. If it was, customers would be experiencing better customer service from Comcast.

The new home phone number that I was assigned to constantly gets calls for the 3 previous people who had the number before me and a dozen businesses offering me loans!
Comcast claims they can do nothing about this and to again change my number!
My home phone rings about 6 – 7 times a day with this nonsense even after I’m supposedly added to the «do not call» list.
Comcast only allows you to only block up to 12 numbers and I clearly need to block 3 times that amount.
Absolutely ridiculous that I have to turn all ringers off just to get some peace and quiet!

I have been with Comcast for yearsssssssssssss. I have never had any of the issues you guys are having. I have always been a huge user of Comcast HighSpeed Internet. I do lots of streaming, web design, and otehr applications that require lots of speed. Back then though I had to have 2 cable connections and run two modems. As time went by though, Comcast became more advanced. Now i have their performance package, which is 50mbps. That is very impressive. They have a higher package, which is 105mbps, but its way too costly.
Now as far as TV service, Comcast has always been somewhat in the past. So behind that Dish based solutions were often higher quality. Now though, Comcast is finally closing the gap with interesting features. I recently dropped Dish Network because of customer service issues and the fact that they seem to have grudges against Gay people, which I happen to be. Since I have had nothing but good things with Comcast and I see that they are making improvements on the TV side, I decided to switch.
Now I will say this, the customer service has a lot to be desired. For anything that has to do with signing up for service, you get someone on the phone within minutes. If your a current customer though, be prepared to be on hold for extended periods of time and bounced around a lot. My suggestion is to avoid using the phone and use the online chat service. Its very impersonal, but I noticed its more smoother, and you have the ability to save the chat session when things go to hell.
So for my review, I give a 4. The technology is solid. They are constantly improving on it. The 1 star loss is because the customer service aspect needs a lot of work.