West Elm

Hit-​or-​miss. I had a great experience with a couch, that was quickly delivered and feels well-​made. However, we bought a lamp that was very expensive and yet has a big «Made in China» sticker on it. It feels like it cost $ 30 to manufacture, and yet sold for over $ 200.
We also had a delivery from the online store that did not arrive on the scheduled day, ruining our Saturday as we sat at home all day waiting.
Finally, the store seems understaffed, and many items are not in stock.

Woah! The staff is truly amazing and I really think the managers should learn from the staff. I buy from West elm all the time and I know the store as if I worked there. Last week I went to the store looking for brackets and marble shelves when the staff asked the manager if they had any of the fan brackets left he said «those are just samples we do not sell those» I asked if another store might have them and again he responded «I’m the manager and I know what we sell and we do not sell those» I made him check and of course they had them to sell… He never apologized. I would not ask for them if I did not know. Today I returned to west elm only because I love the staff and the manager said she would take care of me she was doing great until she said she was going to reassure that they had the chair I was looking for, my mother and I sat and waited for 15 or more minutes until I decided to stand up and a staff asked if I was still waiting (again great staff) I then noticed the manager with another client and on the phone. We could have stayed there forever but at least she could have sent a staff to tell us that the chair was not found or something… She did apologize when I went to pick up the desk that the staff had helped me with but I don’t think that is an error a manager should do especially because she knows I am a loyal customer and make large purchases at WestElm. I will not return to this store for a long time. It’s sad because I love the location and the staff…

I have been in and out multiple times over the last few months as a recent transplant from New York. I work with Richard, who is fantastic, patient and funny — everything you could want in a sales associate. He has a great sense of style and legitimately cares and follows up to make sure that I am happy and everything is cohesive in my new home. I have had some issues with customer service from the corporate side (note: they no longer do price adjustments), but the management at this store has gone above and beyond to make sure that I am taken care of. I have worked with Javier and Corina who are both problem-​solvers and lovely people. They make up for what is lacking in higher-​up management from West Elm corporate. The delivery situation is suspect: certain things take longer than they should. For example: I purchased a leather chair. It sat in Pompano Beach (an hour away) for weeks. My friends at West Elm called up and asked what the deal was — I got the phone call minutes later that it was ready for delivery. Some things do take following up (and shouldn’t) — but the folks at this location are here to help. The chair was then delivered damaged, but two of the team members followed up within minutes (and then again to confirm), and I am receiving a new one shortly. I’m reviewing the store as a separate entity from their corporate infrastructure, as I think that’s only fair. If you want cool pieces (I love the pillows, table lamps and candles) at reasonable prices (for an upscale place), go see my friends at this location. Don’t be surprised if it takes some following up — but it has all been taken care of for me and very much well worth the wait.

Cheaply made furniture and horrible sales staff especially Katherine the manager! Their furniture falls apart and they will not offer you an exchange. I spent $ 300 on a chair and the leg broke off after 6 months of light use. Someone who could barely speak english asked me if I «sat in it wrong» You can do much better in the design district with similar prices and a much better staff

West Elm has nice things, but I recently experienced bad customer service at the Midtown Miami location. I bought a comforter a few months ago, and tried to return it today. I realize I was past the 30-​day return window (but less than 90 days, which is standard at many stores), but the clerk failed to accept my return because the item was apparently a final sale. NO ONE told me when purchasing the item that it was final sale, nor did the sale sign indicate that the item was final sale.
I asked to speak to a manager and he, unfortunately, was the manager. Instead of offering to make a concession, he blamed his inability to accept the return on his computer system. We all know that managers have override capability, and he expressed no remorse that the store failed to indicate that I was purchasing a final sale item. Apparently you have to read the fine print on the receipt, at which point you’ve already purchased the item and ostensibly can’t return it. Very displeased, and won’t shop there again, though I live and work nearby.

Pretty slow service. They need to manage their employees better. The woman who assisted me was a manager anf was very carless. Tried to sell me two different color curtains. I Would try going to another west elm that is more detail oriented and has better customer service.

Horrible customer service. As someone who worked for Pottery Barn for nearly eight years I know intimately how bad it actually was. When you ask for an item and it isn’t in stock you shouldn’t have to ask them to look for it online or in another store — they should suggest it. When the store has almost 30 signs noting a 10−25% off purchase based on your total money spent you shouldn’t have to police them enforcing it. I literally remembered I didn’t get my 20% while loading my car and had to go back inside to have my receipt corrected. I was in line with another person doing the same. Perhaps if the cashier hadn’t been on the store phone while she helped me she might have noticed. I spent nearly $ 500 and would have spent more had the employees not been so lackluster. The person who was the most helpful seemed to be the manager. Really hiring good employees is crucial. I won’t be back. I’d rather drive 20 minutes to Gulfstream.

What’s not to like about this store?! If your into antiques, like me this store is not for you. Their pillows are soft and are great quality. I purchased some pillows and curtains here. The price was a little high but so worth it.
The reason why I’m writing this review is mainly for the great customer service I was received by Adelle. She is absolutely a pleasure to be around. Throughout my previous experiences at this location, I chose to order online due to poor customer service. But to my surprise I was pleasantly assisted twice by the charming Adelle. I manage to make a mistake by visiting this store when she was not there and had a bad experience. Good customer service in Miami does exist! Thank you

West elm is a great addition to our furniture store options in Miami. Many items are a bit overpriced but if you are patient you could get that special sofa, rug or accessory on sale. Their clearance section is not to be missed and sometimes they have very unique quirky items. I picked up my dining room chairs for $ 30 each — originally $ 149 and they were in perfect condition. Check the website for promotions.

WOW!
My wife dragged me out on a Sunday afternoon to look at dressers.
After browsing the store I realized that I was in an over priced IKEA with higher prices because of a high dollar retail location.
If your retailer pays $ 40 sq/​ft plus CAM for space, expect to pay high dollar for garbage.
Anyway, we found one set of dressers we liked. Made mostly out of reclaimed (BUZZ WORD!) railway wood, we decided to get two for our new home. Even though our sales rep (Ana C.) seemed to not know what was happening, I went ahead and put it on my new West Elm CC.
Fast forward 4 weeks. I’ve dealt with 10 different West Elm reps including managers Robert and Mary. I’ve gotten no where. I’ve been brushed off by Jasmine on the phone, treated rudely by Tikesha also on the phone, turned away by corporate customer service and treated with neglect. I’ll spare the details, but it’s been a train wreck from top to bottom.
After al of this, I was told two days ago that the second dresser I paid for was on back order until February, 2012! Seriously?
I have decided to go all Grumpy Old Man on their behinds and spread the word like the plague.
DON’T DO BUSINESS WITH THESE INCOMPETENT DESIGN SCHOOL REJECTS!
Over priced, ineffective, poor quality.
The icing on the cake? The dresser we did get delivered had a cracked drawer. 100% inept.

I’ve officially written off West Elm. My wife and I ordered a dining table, king size bed and headboard, and a bench/​chest. I won’t go into the excruciating details, but the entire delivery took five months and involved numerous screwed up deliveries, a defective dining table (key support beam had split) and headboard (had a mysterious stain), and a delivery team that didn’t know how to assemble the bed properly.
To add insult to injury we used the certificates we earned to get a set of dining tables, and after personally battling them for an evening in assembly hell, one turned out to be defective as well and required return and exchange.
The furniture is attractive and the prices, although high, aren’t ridiculous.
But I find the quality of their merchandise suspect and they need to seriously reevaluate who they hire to do their outsourced deliveries and installations.
I originally wanted to make this a one-​star review but I’ve had some time to distance myself from them and am not quite as pissed any longer, but I’ll still never go back…

Good service. Great style, but kinda expensive at full price. I like looking on line and in store for their sale items. I just bought a few things for %50 off in store and on line. Great bargains.
I went in today looking for some bedroom stuff and the staff was really friendly. I got the impression they work on commission as they were very attentive, but when I told the sales clerk I just wanted to look she left me alone — good.
All in all a nice store to get style ideas from and to pick through their sale bins. I was surprised to see lots of items, from furniture to vases, at dramatic markdowns. I will be back.

For someone who works from home, a desk is a major component. So I embarked on a mission to find the perfect desk. Not too high, not too low, too long, too short, too wide, too narrow yeah Goldilocks had it much easier than me.
I wanted to go with something local or vintage but enough friends suggested West Elm so I went online, called this location, and finally stopped by. Did you know that prices online do not match those in store? And that the store will not match the online prices? Yes, I didn’t either I found that out when the sales clerk mentioned it to me. I would have preferred more time with the sales associate but I’m hoping next time will be better.
I sat at a few desks and found one that was great so I might be back to purchase the just right winner.
Overall, a cookie cutter furniture store that might have baked up the perfect desk for me.

I think this West Elm is very organized and cute-​looking. They have better vases (although a limited variety) than those from nearby Target and Marshall’s. And their furniture is modern. There’s not much for anyone not to like here, expect maybe for the prices of some goods.

I visited this place so many times in the months of November and December that my apartment kind of looks like a West Elm catalog spread. If you like greens and chocolate brown and refined funky décor then this is the place for you (and me).
If you MUST have something when you see it, then I suggest that you buy it because chances are that someone else wants it too and it won’t last. But West Elm often has sales and during November and December they were practically giving things away. So if you’re in the neighborhood, I recommend strolling through here to find good sales or that one distinctive piece to freshen up your décor. For instance, you may find a floor model at a super discount when the seasons change (like I did with a slipper chair)
The staff is very helpful and you can tell they like the product. Much more affordable option to Pottery Barn!

I loathe buying new furniture. Loathe it. I’m an antique kind of girl. I like to hunt and peck for my furniture. And I like something with a little history behind it. That being said, I actually don’t mind the stuff at West Elm. It’s cheaper than Pottery Barn but it still manages to be stylish. It has a modern feel with a ‘70s quality to it. So when I was forced to get a new, non-​antique, dresser for the TV room that was friendly for our soon-​to-​be walking baby, this was my go-​to place. I found something that gave my room a modern kick without being too over the top and looking completely out of place in my shabby-​chic house. The store is well-​done. And it’s close to the house. And unlike it’s sister shop Pottery Barn, West Elm actually has stuff in stock.

For those of us that have ordered online from this store before, there’s finally a store where you can see it before you buy it. This new store is located in the new Midtown Miami stores. It’s no Ikea but there’s a good selection of furniture and home furnishing products.
For parking, there is some metered parking on the street. Be sure and use the meter, because I’ve even seen them give tickets even during late Sunday afternoons. You can also park at the 2^nd floor parking at Miami Midtown by Circuity City. They will give you a validation for one free hour at any of the stores so make sure you don’t leave your ticket in the car. If you park in the Miami Midtown garage here’s something to remember:
1) If you enter the garage by Circuit City, you are parking on the 2^nd floor.
2) If you enter the garage by Target, you are parking on the 3^rd floor.