US Post Office

Only giving it one star Bc ZERO is not an option!!! For starters, the waiting line is ALWAYS a mile long! The workers are upset they have to provide customer service for a living. Don’t expect anything you’re sending FROM this post office to arrive in a timely fashion. And most of all don’t expect anyone inside the post office to treat you with any courtesy, decency, or respect. If that sounds like the experience you want to have when mailing precious cargo to loved ones, this is the post office for you!!!

This place is crazy. From the workers to the customers. Workers don’t care how long your waiting on line for and the customers speak back to the workers. They have no organization here and don’t speak a spec of Spanish (this is a Spanish speaking community mind you) so just their being no communication with the language barrier is insane. I wish I could record what goes on here at this post office. Best advice is going to another post office. The one in allapatah is 10 times better with no wait.

One of the worst places I’ve been
In. The clerks are trying their best but none know how to speak Spanish. This office is located on Flagler and 27^th avenue in the middle of a Spanish speaking community. I had to become the translator and the line wait was about an hour.

Coming to this post office is an experience like no other.
To begin, the post office self service counter is a mess. This is from nasty customers who prepare their shipping items and throw the trash on the floor. It is so disorganized that labels and shipping materials are hard to find. I visit this location two to three times a week and it is this way most of the time.
I do feel bad for some of the cashiers as they are very helpful but it is overwhelming when you step in here and the line is long with only two cashiers on hand. It would be helpful if customers came prepare once they reach the counter. Some wait until their up there to fill out their forms.
Parking is another issue at this location. It is Small and when it rains, half of the lot is flooded.
If you don’t have too much time on hand, this is definitely the office to avoid.

The supervisor at this place is a piece of work. He thinks talking loudly over you is the way to get what he is saying across. I literally had to explain to him how a conversation works: one person talks while the other person listens. He also thinks that in this day and age that the only way to scan a USPS bar code is their own scanners. I happily explained to him that the system in my building has the capability to do this as does my smart phone. He suggested I was accusing the carrier of stealing my package when in fact I was suggesting that my package was not in my possession or in the possession of my front desk and therefore regardless of what his system says my package was NOT and has NOT been delivered. This issue is ongoing. Will update when it has been resolved.

Average service. Cashiers are nice but lines are long.
However, don’t make the mistake of going the day before MLK day. They treat it like Christmas eve and they all want to go home early to party. The manager gave me attitude for telling him that the tracking number had said the package had been at the post office after he told me they didn’t have it. Then he told me to come back after the extended weekend. They will also act like looking up the tracking number is a great sacrifice that can only be done by the manager. Come on, all you need is to go to Google and type the number. Yes it is THAT simple.
Another thing, cashiers please be understanding of the little old Hispanics that don’t know English. It is inappropriate to get mad at them and tell them that «this is America» and they need to learn English. Especially considering that your office is in Little Havana, it isn’t like they’re going to Carol city. Cut them some slack.

It’s really difficult to review this place because the issues really are the customers, not the actual post office.
Every time I’m here the parking lot is completely full. The lot is sort of small so it doesn’t take much. The line is always three rows deep. People never pay attention to what’s going on. They don’t have their paperwork completed before meeting the cashier. I watched 1 time where a woman argued with the cashier because she couldn’t grasp that zip codes were 5 digits, not 4.
I hate that it’s the nearest available post office that’s open while I’m able to go. If I had options I’d go elsewhere.
That being said, the staff is so nice. I’ve never had an issue with them. Mailing my Christmas presents were a breeze. Getting stamps was simple. They make the wait ok.
If you can wait, go elsewhere. If you have to go here, at least the staff won’t ruin your experience. The customers will.