US Post Office

I go to this Post Office at least twice a week because the location is convenient but the customer service is awful. I want to specifically mention Lawrence. He is not helpful at all. I handed him an envelope and he said to drop it off at the drop box by the door. How hard was it for him to take the envelope? It’s not the first time I experience this type of nonsense and lack of customer service. On other occasions, I have stood in their huge line and witnessed him giving other customers a hard time. Unfortunately, I can’t say I will not go there again but I will definitely give my turn to someone else if I am unlucky enough to be attended by him. A very upset customer!!!

I just had a fantastic experience at this USPS office. Clerk #6, I didn’t get her name, was extremely EFFICIENT. Absolutely a first for me at any post office, ever.
I parked right outside the front door, I walked in an waited maybe 5 minutes in a line of 10+
Best news is that my mail is expected to arrive sooner than even she estimated! Woop woop.
For reference, I was there on a Friday around 2:30pm.

I’m giving this office one star because negative 500 stars doesn’t exist. I would love to know WHY all government related office treat people so badly. Usually my packages arrive at this location whenever I order. Sometimes I’m able to catch it before the truck leaves in the morning because by the time she delivers to my office, it’s past 6 and I’m gone by that time. So this morning the lady that was «helping» me tells me «Well if it says online that your package arrived here then MAYBE the truck already left to deliver.» I said «Can you please check if it left or not? Because I’d rather get it now than have to wait till tomorrow to receive it.» She says «It left.» So I reply «Didn’t you just say maybe? Indicating that you don’t know? Can you please check?» So she leaves to go check and comes back and says «Sorry, it left. Hopefully you get it today.» First of all, it’s way too early in the morning for you to be rude to a customer. Second, if you don’t know, will it harm you to just go check? You could’ve been checking all this time that you were making up excuses to not go check.
The customer NEXT to me, was also being treated extremely RUDE by the employee because I could hear what he was telling her. I really don’t understand. Does it really make your day any better by being rude? These people need a reality check.

First post office I like! Thank you to the employees that work here. You always make it an enjoyable experience.

Bad services, bad administration… All time lost the correspondence… And also the employees so rude.

Please avoid this Post Office, it has been by far the worst Post Office I have ever been to !! The customer service is horrible, they give you attitude from the moment you start speaking to them. My package was lost and it is incredible that the only thing the man could say to me is «I can’t do anything about this»… are you kidding me ??? ridiculous ! after requesting to speak to the manager (several times) he also gives me attitude ! and then realizes that the package was in the corner of the back room all along. never again. I refuse to come back there again.

In the past, I’ve never had any trouble picking up my packages at the post office upon its arrival. As I work in Brickell, it is difficult for me to sign for my packages. I was previously assisted by two amazing people named Julius (store manager) and Pamela (another usps employee) and they’ve always been able to help me locate my package and have me on my way. However, the past two instances that I was there I was treated like someone in a third world country. Unfortunately, my parcel saviors had the day off and I was left to deal with these two unreliable and uninterested insubordinates. Last week when I went to pick up my package, per usual, I was told by the not so gentleman left in charge that I didn’t have the right to pick up my mail at a postal office. Now, I pride myself in being a patriot. I love America and everything it stands for and no where in the constitution does it say that we can’t pick up our mail at the post office. It is my right to protect my mail. Today, I again tried to pick up another package which arrived last night to the post office. Again I was treated like a second hand citizen. I was told that I had to wait until they carrier dropped it off. This is blasphemy. They need order and organization fast. Maybe they should hire people who actually care about getting you your mail. They are clearly understaffed and this is issue is crippling moral.

I can’t believe I’m reviewing a post office, but after my experience today I had to. Walked in to a line nearly out the door with only a vague idea of what I really needed. The line was cleared in 15 minutes and the clerk was extremely helpful and professional. Actually, all the clerks were actually smiling and friendly. This would be the first time I’m able to say that about a post office.
Only reason I went with 4 stars instead of 5 was the lack of even a single pen in the self-​service area. That’s pretty much par for the course with the USPS, but a huge pet peeve of mine.

There is a guy named Lawrence that refuses to scan your prepaid package because he is forbidden to do it, the systems does not authorizes him. He says that since you got a special rate for shipping he cant do it. This is the biggest lie of all, Ive been scanning them all the time and never got a response like that. He said, that since my package got a special rate he is not allowed. WORST CUSTOMER SERVICE EVER!!! I started doing this after one of my packages was lost and the acceptance scan was never on the system the insurance never paid me. After his explanation I told him that it was the first time but it was ok, he then started yelling as I walked through the door repeating the same thing. I used them because they are cheaper than private mail and to support the government but please, where is the manager or postmaster when you need him the most. Ive been on the phone for more than 45 minutes yesterday and more than 2 hours today to confirm this and I am still on hold WTF!

So. Very. Slow.
I know most post offices deal with long lines, and I know most are understaffed because USPS is hemorrhaging money… but seriously, this particular location has to be one of the worst post offices around. It is NEVER a quick trip here. I have to come here every so often for work, and as much as I will try to use the automated machine, there are some times where I have to stand in line. I know when that happens that I need to brace myself for a long wait. Unless it’s around Christmas, you will never see more than two people working here, regardless of the length of the line.
I have to echo Patrick’s sentiment about the parking. Sure, free parking in the Gables is great, but it’s just not worth the headache most of the time. If you’re in a long line for a spot, chances are pretty good you just aren’t going to get one anytime soon. There are always a few metered spots available. If you know you have to wait in line, estimate a minimum of 30 minutes unless you want to risk getting a ticket.

Service at this location is ok, tho often a long wait. But my real complaint is with my delivery service, which has been getting later and later, and now is as late as 8PM!!! I would have thought they would be done working much earlier. I called the branch to complain, and they don’t answer their phone!?! I let it ring for minutes at a time, thinking it had to be a fluke, but no answer and no recording. Finally called the 800 number, which thankfully was answered by an actual person, who was quite pleasant. We’ll see if they do anything.

Recently, I have been using eBay to make extra money. I look around my room, find a random item to sell, and when it sells, I mail it out the next day. I highly recommend this for anyone who is looking for an extra way to make cash or clear out clutter. It is highly effective!
Well anyways, since I work two blocks away from this post office, I always make morning trips to this post office to ship out my items, and I would just like to say that they provide exceptional quick customer service. I am usually standing in line for about two minutes (the longest amount of time) before I am helped. This is the perfect place to go if you are taking a break from work and need to send something really quick. Their staff is also very friendly and seems 100% invested in helping you.
Also, they have a scale outside of the office so that you can perfectly weigh your items.
The only con I can think of is that I wish they were open at 8 am, but I really cannot complain about their hours. They open at 9 am.
This post office easily earns five stars! Now back to the mission of uncluttering my life.
Also, I would like to retract my previous rating of 2 stars.

Understaffed. what do you expect?!

The Postal Service? I really like that song «The District Sleeps Alone Tonight.» «Such Great Heights» was cool before UPS ruined it by using it in adverts.
Seriously, this location isn’t terrible, it’s just the parking lot that makes this place a grim experience. The employees here actually seem to have a sense of humor, which probably serves them well, given the dumb customers they have to deal with all day long.
The parking lot truly is horrendous, though. The line always stretches out onto the street. Why would you even bother? Why not just park at a meter and walk? Is waiting in a line of cars to park in that little lot really worth the aggravation?

Is this post office crowded? Yes
Are they efficient? Yes
Is it open late? Yes
I rest my case… it’s been in that location forever and it’s open until even 8pm on some weeknights. It’s a great place to solve your last minute mailing issues.

I always think it’s wise to put an employee checking the work of the 15 people in line, instead of putting said employee behind the counter to join the ONLY OTHER 2 PEOPLE THERE.
That being said, I find any visit to a USPS office cruel & unusual punishment; this one was no exception. Long lines, semi-​crazy looking employees, epic fail for this «business.» Ben Franklin is likely rolling in his grave!

Coming to this branch always makes me cringe, I don’t know if it is a self fulfulling prophecy effect– but invariably they always find a way to make me feel like I have wasted 20 or 30 minutes out of my life. It is clearly evident here that the Postal Service is a government entity, their non chalant attitude towards customer service is appallling.
It is a clear reflection of whomever is in charge, either no skills whatsoever or simply, no accountability–
Their mail delivery service is equally dismal– sometimes we go for 2 or 3 days without delivery in our office. The nature of our business is such that reliable mail delivery is critical due to our time sensitive transactions.
We have called the local branch and even escalated our request to HDQ — and so far, it is a big joke to them. They will simply deliver whenever they feel like it.

I had a choice. Come here or go to one of the two in the Doral area. Since I was right there, I decided to just cross the street.
It was 8:45AM and there were already 10 people in line. Aris is right, seems that all of CG is always in line to the post office. They are nice there but the service is as slow as molasses, really, really, really slow. If you can use the self serve machine do it. Otherwise be prepared to wait.
I did, for over ½ hour.
In the one off of 97^th Ave in Doral there is always a huge line but they are focused on really getting through it and I have waited less time with a line with more people. So, that’s where I will go next time.

This post office needs no introduction to any of the Coral Gables locals. (Heck, it seems that HALF of Coral Gables is always in line here whenever I need to get something done at the post office myself.)
The staff must be in contention for slowest postal workers in the area, running a close second to the staff over at the branch near the corner of Miracle Mile and Douglas Rd. And the fact that one of those perennially-​long lines is for people applying for passports means that if you aren’t applying for a passport, you’ll have to wait in that other extremely long line. No surprise then that the free parking lot is always jam-​packed, so you’ll have to pay to park on the street (or park in the free lot at the Publix on the next block). Be sure to put in enough quarters if you park on the street because you will be in that line for a good hour.
Service could be vastly improved if they added another couple of automated postal clerk machines in the lobby and if they kept the supplies of forms and boxes in the lobby much better stocked.
Nowadays my main trips to this branch are just to drop off mail in the bin when I have something that needs to be processed urgently. (With all the postal trucks in their lot, you have to assume the mail is shipped out faster here than from some of the other local branches).