U-Save Auto Rental

I’m reviewing U-​Save because that’s the name of the rental company I booked this car with, but I was told that this business is actually Global Rent A Car and U-​Save is just a name they use to rent cars through at times. If that’s true, I guess you can consider this a review of Global as well. All of the paperwork I was given when I picked up the car did have the Global logo on it.
I booked a car here at U-​Save since their rates were by far the cheapest I found at
. At $ 25.99/day, the rate here was actually less than half the cost of any major rental company.
While the price was good and the car got me to my destination and back, this place really needs to work on their customer service and a few other details:
–It took me nearly 20 minutes of driving around before I found this place because a few of the «U-​Save» signs that are posted around this area near the Miami Airport were pointing in the wrong direction. I notified the attendant at U-​Save about this when I finally got there. She nonchalantly said «Yeah, we’ve been hearing that for about a week now. I told the owner about the signs being wrong, but evidently he’s not fixed it yet». Great.
–When you finally locate this building there are large, backlit signs for 2 other rental car companies who operate out of this same location, then a smaller, unlit sign for U-​Save. It’s easy to miss if you just see the larger, lighted signs for the other companies, especially at night.
–When I got to the counter, the only attendant there made no fewer than 3 personal calls on his cell phone while I waited for assistance. Seriously. He didn’t even seem to care that I was standing in front of him with my reservation in hand.
–The attendant took my info, then he left for about 5 minutes to go and find a car and drove it to the pickup area for me. There were 2 other people working here but evidently he was the only one doing anything.
–My plan was to park my vehicle here while I had the rental car for those 2 days. This is fairly normal in the rental car industry, and most rental companies provide a customer lot for this purpose. When I asked if this was possible at U-​Save, the guy suggested I park on the street and not block anything. He told me his company wouldn’t have my vehicle towed if I parked on the street for a few days, but they couldn’t take any responsibility for it and he couldn’t promise that someone else might not have my vehicle towed. Very reassuring!
–The car I was given obviously hadn’t been cleaned following the last rental. There were suction cup marks on the windshield where a past renter must’ve attached a GPS, there was bird poop on the window, there were no floor mats in the car and it only had ¾ tank of gas. While I was only required to bring it back with that same amount in the tank, I’ve never rented a car before that had less than a full tank of gas when I picked it up.
–When I returned this car, the service was a lot better and more efficient, but the woman explained that «the $ 150 credit hold we placed on your card will now be lifted and we’ll only charge you the amount of the actual rental and fees». Funny, as the guy who was here when I picked the car up never mentioned anything about a credit hold.
–They did offer a built-​in SunPass unit which would only charge you for the cost of your tolls plus $ 2.50/day for each day you used it which was more than reasonable. However, if you didn’t bring the vehicle back with the same amount of fuel it had when you picked it up, they’d charge $ 8.99/gallon to top it off, which is absurd! Budget in Lauderdale only charges $ 2.80/gallon which is actually less than nearby gas stations there are charging.
I guess if you want a cheap rental car that will get you from A to B and don’t care about customer service or a clean car, come here. If any of that other stuff matters to you, you may be better off with another company. However, as I can attest, sometimes the others, even the major brands, aren’t always much better.