Global Rent-A-Car

My husband and I made a reservation online for a passenger van at Global Rent-​A-​Car. When we arrived at the Global at the scheduled time, the customer service rep unapologetically informed us that, despite our reservation, they had no car available for us. When my husband complained that we were on a tight schedule and that we needed the issue resolved immediately, the customer service rep told him that she didn’t like his attitude and was therefore going to throw out his reservation just to spite him! After waiting 45 minutes, a minivan (not what we had reserved) was finally rented to us. Returning the car was no different– another 45 minutes were wasted. Customer service was horrible, both renting and returning. The staff was rude and not helpful at all. I would never rent a car here again.