Tires Plus

Store #240 059
Invoice 121 143
3÷12÷2016
So I just bought a used SUV (2005 Mitsubishi Endeavor for dirt cheap) and it was making noise. I suspected it was the wheel bearing hub assembly. So I figured, lets take this baby to the shop, get a diagnostic, maybe an oil change, tire rotation. You know, I want to make sure this car doesn’t break down on me. Israel takes care of me right away and recommends a complete vehicle inspection along with my standard oil change. Israel claims if they find anything wrong and I accept the quote, the $ 21.99 for the complete vehicle inspection would count towards the repair. I ask if tire rotation is included. Israel smiles and replies, «sure, we will rotate your tires.» While signing the paper work, I give a friendly reminder not to forget the tire rotation and I write it down in pen on the work ticket and circle it after checking the box that says to keep and show me the old parts replaced. Israel, says with a smile «Thanks for reminding me. Don’t worry, we will rotate them for you» Great I said, thanks. He takes my keys. Before leaving the shop, I spray paint green dots on both rear tires to make sure they get rotated. Israel calls me back 30 minutes later and recommends both rear bearings be replaced, and (left) inner and outer tie rods as well. An alignment service is also discussed. I ask for a discount, I calculate it would take me about 3 – 4 hours to do this job (minus alignment) in my driveway. I look up how much the parts cost at the Mitsubishi dealership. Figure I can do the work myself for about $ 370 cost of OEM parts. And save at least $ 700 but spend the time. After much thought, I decide to save myself the time and just pay for the work to be done at Tires Plus. About an hour later I get a call, your car is ready for pickup. Very impressed. Convenient and quick service. So I go pickup my SUV. I get approved for the credit card and save 10%. Flynn goes over the receipt with me and I notice wheel bearings are $ 279 each? «He says they are not mitsubishi parts. So I ask are they some kind of high performance part? We did a part search and couldn’t find any wheel bearing hub assembly for over $ 150. That mark up on parts is savage. What can I do, I already approved. I also see 4 hours of labor at $ 115 per hour. Its only been 2 hours tops since I dropped off the SUV. I swallowed hard and said fine. Can you show me what was done to the SUV? Flynn looks annoyed with me at this point and says the technicians that worked on my car are busy. I understand I said. I ask if my tires were rotated. Flynn says «yes.» We walk out to the car and I can see the green dots are still on the rear tires. Flynn defends himself and says its checked on the ticket and 99% of the time its done. No hard feelings I said its not your fault. Can I see the parts that you replaced. Flynn shows me both wheel bearing hubs but not the tie rods. He says they must have thrown them out. But I checked the box that said to keep the parts so I could see them once replaced??? I walk to my SUV and crawl under it to look at the new shinny tie rod. Ok good they didn’t forget to change the tie rod like they forgot the rotation. I pop my hood for the first time and notice the power steering hose is leaking and the valve cover gasket is also leaking oil. The car starts and makes a clicking noise… maybe a pulley. I ask why were these things overlooked??? Flynn says «Because they don’t require immediate attention. You should have said you wanted a vehicle inspection before we started.» I look at my invoice and noticed the $ 21.99 vehicle inspection I just performed, was charged to me. At that point I knew, it was a busy day at Tires plus and they had done the bare minimum to get a job done. No alignment print out either. Took my keys and ran
I am grateful for the quick service Arnold & James provided, but I feel Israel raped me on the cost of parts and I am having trouble justifying $ 115 per hour (for 4 hours) labor charge when simple things like tire rotation, vehicle inspection, and alignment were rushed or completely overlooked and not performed.
P. S. My car now pulls to the right (by the way). Unfortunately I will have to be back. After replacing the tie rod, perhaps alignment was also overlooked? See you guys soon.

Purchased Lifetime Alignment so I’ve been here a few times with various cars. I brought my 94 Celica in for that and a rotation/​balance. The worker told me whoever did it last did a horrible job. I told that to the guys in the front desk since I’ve only ever done that work with the. They proceeded to scold the worker and threatened to fire him. They assured me the work was done correctly, but they didn’t even personally look at the car.
Today, I bring in my family van for the exact same job. They tell me it’ll take 2 hours. I ask them about doing other work as well where they proceed to tell me it would still take 2 hours. There’s 5 workers in the back, 2 cars up on lifts and they can’t put me up there? I watch them work. They talk more than they work. The guys at the front desk walk to the garage area to talk and hang out with the workers. There’s people in the front waiting to be helped.

These guys are scam artists! I took my car in for a balancing, they told me it would be done in about 1.5 hours. 2.5 hours later they call me and tell me they can’t do a balancing because 2 of my tires are «cupping» and my other two tires are beginning to wear out and I would need to pay between $ 700 and $ 900 for 4 brand new tires and the alignment. I asked if they could just replace the 2 cupping tires and I’ll purchase new ones for the ones wearing later on. They said they can’t do that but maybe they can work a deal on the price of the 4 tires. I told them I would shop around and get a second opinion, the guy at the store seemed mad, didn’t explain why they couldnt do the service or what they could’ve offered me. Good mechanics are hard to find but do yourself a favor and go anywhere else this place is only interested in taking your money.

Oh well, I have done alot of business with these guys. I just brought my car in for a $ 60 oil change, they rushed me in to pick it up. When I left, the Maintenance Light was still on. To make a long story longer, when I waited another half an hour, the tech told me it took too long or he would have cleared when he changed the oil. Miami mediocrity strikes again. What is the point guys?

I came in for an oil change. After the messed around with my air filter as well, they let in some dirt in some pipes. One of my car sensors stopped working in a few hours and the car just shut off. A fiasco emerged with a towing service and a trip to another mechanic the next day. Safe your money and time and do not go there.

This Tires Plus is a tire store not an auto care wtf. First thing all Tires Plus stores are auto care not regular store so I got a flat tire
and I had to get off and the costumer service is slacking and they don’t help u

These guys are nice and all, but when it comes time to use ur warranty, they suck! Perhaps warranties aren’t really true.

I only needed two tires changed. They insisted on selling me four because there was a special on my tires but I didn’t buy in to it. They then tried to add an alignment without me asking for it and then after I asked them to take it off they charged me $ 42 for labor! All the money that I had «saved» went back in the labor! I could’ve changed those tires myself! Just cause I’m a woman didn’t mean you needed to screw me over. Go somewhere else! It was an emergency so I needed a quick fix but I shall not be returning here!

Great place to bring your car for a quick oil change, brakes, and tires.
For the most part, the guys are always nice and honest.
Even when you can’t print your coupons, they will discount it for you.

This place has gone down. I’ve been a customer for years but over time this place has gotten worse. From rude customer service to forget to tighten lug nuts (which I forgave) to the last straw of not putting my wheel assembly completely together. Then tell me «it happens sometimes but it’s not our problem». Now I have to pay another place $$$ to get missing parts and labor.

I had a big nail in my tire and took my car to Tire Plus to get it fixed on a Monday morning. I noticed only a couple of people in the store and it took like an hour to get it done, which was fine because I got some breakfast while I waited. The problem started when I drove away. I immediately felt my car was different. I thought I was all in my head and went to work. However, I kept feeling my car had this weird rumbling and would come and go, it was also driving ‘harder.” On Thursday, while stuck in traffic on the Turnpike my car turned off. I took it to a Jiffy Lube to change the oil (just in case because it needed one anyways) and they told me that whoever serviced my car last had left the engine air filter compartment open. Now, why would anyone patching up a tire had to be doing anything with the air filter of my car? Forward to a week after and the rumbling is gone but my car is doing some weird wobbling thing which now I have to find out what da hell that is and I feel that my tire might blow at any time. Avoid this place.

I got a coupon in the mail for $ 10 off an oil change and a free tire rotation from Tires Plus a couple of months ago and decided to check them out. They are located right off of 137^th Avenue and 152^nd Street, behind the Denny’s.
I asked for an oil change and tire rotation, and was told that it would be about an hour because they had other cars there. Almost two hours later I called to see what was taking so long and they let me know that my car was ready… they just forgot to call me.
When I get there, I check the receipt and there’s nothing about a tire rotation on it, so I asked and I was told that they, «forgot» to do the tire rotation but I could wait around for another hour to have it done.
I’m giving this place 2 stars because they did the oil change and it was cheap (around $ 20), but I’m never going back.