The Wellness Center of London Square

Poor customer service from upper management and unethical business practices. I was a member and the appointment setter scheduled my service before the agreed upon time for monthly pre-​paid service. She did not disclose that I would be charged an additional 39.99 because it was the day before I would have received the massage with my membership. I called and spoke to a manager and addressed the discrepancy and lack of disclosure from the appointment setter. The manager said the person who scheduled my appointment was not responsible for letting me know I would be charged an additional 39.99 even though I specifically asked the appointment setter When I would be eligible for my Monthly pre-​paid massage. The charges were Literally a day a part and this women Screamed at me over the phone that she had better things to do than argue over 39.99 which meant nothing to her and when I said it mattered to me she responded by saying she doesn’t even make 39.99 an hour there. Very disappointed in the poor treatment I received at this «wellness center».

Went on a groupon. We were not greeted with much information or explained what the services were. I was not happy with the massage because I was expecting a deep tissue and it was a Swedish massage. At the end we were taken to an office. I think to try to sell us some additional services. When I told them that I was not happy with the massage and that maybe it was my fault and that no one explained the options to me. We were practically shown the door. I called the following day explaining again the lack of communication and asking about the different groupon options I was told I could not purchase the groupon again that it was for first time only. I could appreciate that but there was no attempt to satisfy the customer. Lousy customer service.

First time coming here used a Groupon deal for one hour massage. My appointment was at 10 am. but they suggested to be there a few minutes earlier to fill out a form. I showed up at 9:20am. The door was locked, I called no one answers. The hours outside the door said they open at 9:00am.
Finally a girl comes at 9:45am and opens the door with a key. Mind you, I’m outside waiting and she goes in and leaves me outside, I go in myself doesn’t even greet me at all. Finally a few mins later asked me if I have an appointment. Really?
Really bad service! They need to replace the receptionist or give them a training on how to treat costumers. I did not feel welcomed at all. Also I noticed as I was waiting the phone, kept ringing and they don’t answer it. That explains the times I tried calling and no answer.
However, Justeen did an incredible job with my massage. She was nice and made me feel relaxed! I feel bad that she works in this location.

My family purchased a few Groupons for massages at the Wellness Center. Every single time one of us tried to use one, there was tons of confusion in booking the appointment, figuring out what groupon we’re trying to use, etc. We would spend several minutes on the phone figuring it out. Then, even though we thought it was settled, EVERY SINGLE TIME– without fail– we would show up to the appointment just to go through the same line of questioning and confusion about what groupon we’re using. They don’t keep track of anything, and they kept booking the wrong person’s name and then being confused about who was showing up. Each time, the receptionist would assure us that it had been figured out, that she’d make a note of it on the appointment, and they were aware of the issue, and then every time one of us would go to an appointment, no one had any idea what was going on. I’ve never seen so much confusion in making in appointment.
When I went for my appointment, I had made it with a particular masseuse who someone had recommended. When I showed up, a male masseuse came out to get me, and this was definitely not the person I had requested because the person I was expecting was female. I asked the receptionist what was going on, and she acted as though she had never even heard of the person I had booked the massage with. Finally, the name rang a bell for her, and she said that person couldn’t come in (I think the receptionist was implying that the woman no longer worked there), but that I should have been notified the previous day. She also said that it is their policy to call to let the client know if the gender of the masseuse has to be changed. They definitely did not do this for me. I should point out that a couple days before, they had told my mother that they only currently employed female masseuses, which means they were either lying about that or this person was brand new. In any case, there seems to be a lot of turnover with masseuses, so you can’t count on having the same person twice.
The massage room was clean and quiet, but I have too many concerns about how this business is being run. I wouldn’t go back.

SCAMMERS !!! They water down the product big time. Beware and they always up sell you or tell you or try to tell you that you need more. They hide the product or do a bait and switch. My self and a friend this happened to and apparently many others on these review.

I purchased a groupon to here. I’ve never had such a terrible massage experience. The lady was very nice indeed, but I didn’t feel very relaxed or enjoyed the massage at all. The cream they put on me was very thick and when she pulled back the sheets and put them back on my skin, the sheets would stick to me. It was very uncomfortable. She massaged my stomach for some reason. I hope she wore gloves for my feet bc she massaged my feet THEN my face. Ugh. In fact, I have to go back for my facial & don’t want it.

I felt it necessary to write a review here because I bought the groupon deal from them for fillers without reading any of their Unilocal reviews. On my way there while driving is when I decided hey this is a pretty important procedure (doing my undereyes) let me see if this place is any good. I immediately got discouraged as soon as I saw three stars and even more so just from reading the reviews. From what I got just by speaking to the receptionists on the phone was that she was very sweet and helpful so it was so weird seeing those reviews. I debated the entire time just walking out or turning around. Most of the reviews I will say we’re about massages though but I mean still…
So I took a chance just because this is something I’ve been wanting, even though it’s a horrible thing to take a chance on lol BUT I’m so glad I did.
They staff was friendly from the get go. But when Christina and Solange attended me they were very welcoming and patient with my paranoid self and took their time with answering my questions and reassuring me. The results are fantastic! I’m so satisfied with this place overall and the price was a steal. They didn’t try ripping me off or anything they actually even gave me a better deal than the groupon! Will definitely recommend this place in the future. Thank you so much Christina and Solange and the front desk staff for the great experience!

I was treated by a friendly receptionist… Had Dysport done here (done it before at another place) but I went back within a week and they said it takes time however I went back 5 weeks later for the PA to get a little snippy with me and question me and somewhat insulted me… I out her in her place real quick… I had this done many times before and honey this product was either diluted way too much or she didn’t use the amount I paid for… And just as an FYI intake care of my skin and do not look my age… They will not see a dollar for injections again!

This place only has interest in the money they receive through numerous Groupon deals. They have basically stolen over $ 500 of my hard earned money. They pull you in with a yearly deal of massages for $ 29 a month. The problem is that they are so booked up you cannot get in. I called at least 20 times over the past year to book a massage only to be told there are no times available. I went in to talk about this twice and left my number for a manager to call me back because I had so many unused months and I was hoping to possibly get an extension because they now expire at the end of March because I cancelled the auto payment for another year. No one called me back of course. This is a scam. Be aware!!!

I had my very first massage here today and loved it! Very clean orderless and relaxing. A definite plus for some who prefer the hypo allergic route (me personally I like a lil aroma and chi music but hey if you’re more of the keep it sweet and simple this is the place. The staff are nice friendly and professional. They offer all kinds of services from waxing to body wraps and all at reasonable prices.
I recommend it for all those who do workout routines and need a place to get those muscles feeling better. Right away.

i came in for a facial and massage as it is close to home and I purchased an Amazon voucher deal. The facial was OK, I could have used some cream or something at the end, left there with very dry skin. The massage however was something of a nightmare. I had asked for a deep tissue massage, and the therapist proceeded to grab handfuls of my flesh and sort of pinch and shake them, all the while asking «you like?» «you like?». I lasted about 15 minutes and walked out. I will never go back there again. What a horrible experience.

Stay Away!!!
I went for the Dysport $ 99, per area. Let me start by telling you I’ve had Dysport before & works great with in a few days (I pay $ 129). I bought 2 Groupons, & when I got there they told me they would only honor one… that wasn’t written in fine print. The PA (I think) went on to tell me I really needed 3 areas for the Dysport to work properly. I work for a medical facility & later asked one of the women doctors there, who said «that’s a lie». The PA said she would speak to her boss to see if I bought one at regular price $ 169, they would honor the other two. At this point, I should have left, but my vanity took over & I paid another $ 169.
Ten days later all I had was bruises at the injection sites. I called and after some back & forth they told me to come back, the doctor would see me. I don’t know who this doctor is,(I doubt he was a real MD!!!) He touched up the areas & today, 4 days later I see a little tightness in the forehead, nothing by the eyes just more bruises.
Lesson learned I hope! Stay away– they over dilute the product, unqualified staff, scam artists & I can only hope the FDA shuts them down!

I highly feel this place is a great risk. My experiences were good until it got to a blood draw for PRP and then I realized they were unqualified.
Could not perform the blood draw (I have the easiest veins ever) and I question the hygiene.
It’s too bad because they have a good location and attractive prices, but don’t put yourself at risk.
The people there who speak English are nice and have good intentions I am sure. The people doing the work usually struggle or have no English.

My review is bitter sweet. I had purchased a groupon for two massages and was excited to learn that the place was very close to my house. I scheduled my massage the day before my wedding (not a good idea, I know, I learned after the fact.) So as everyone warned me, the Friday before my wedding was so hectic. I was running a few minutes late when my phone died. With a dead phone I had no access to the groupon (which will allow me to have the massage in the first place) not to mention I didn’t have the address to know how to get there. So I went home with a heavy heart thinking I will never get to enjoy my massage. Once my phone was charged enough to turn on, I call the place and apologetically told them my situation. To my surprise, the very nice lady on the phone completely understood and told me to head over right away. I was ecstatic, I got there in a hurry and I received a massage for whatever was left of my appointment time (30 minutes). I did enjoy the massage and was sad that it was too quick.
When I was leaving, the nice lady in the front told me that I was still entitled to the remaining 30 minutes of my massage! This place is so awesome, I thought! So I scheduled my next appointment.
Here’s the bitter part! For three weeks I was looking forward to my next appointment, when I received a call, THE DAY OF, from a very unaccommodating «supervisor», to tell me that they couldn’t honor my 30 minute massage because it was my fault that I was late. I was told that for $ 29.99, I can complete the rest of the hour massage. Not to mention, I had another massage hour left. I told her that I was not going to pay extra, when I already purchased the groupon for two massages. She did nothing to help the situation (as a business owner I would have honored it, because it was their fault!) So because of their lack of communication, I lost out on an hour and half worth of massages, and they lost out on a potential future customer. I again am not surprised at this unaccommodating world we are currently living in.

First and foremost, the ONLY reason this place is getting 1 star from me is because on one or two occasions I have lucked out with a decent therapist, and I don’t think they should be penalized.
Now here goes:
I WAS a member of this spa (if you would call it that). Every single time I would call to book, they were «booked» for weeks ahead. They suggested that I book my appts far in advance. I explained that my work schedule differs from one week to the next, so that would be impossible for me. I mean, I have had Spa services at The MayFair, Trump Resort, Massage Envy, etc., and I never had to book WEEKS in advance.
I decided to cancel my membership when I had 3 months (out of a 1 yr membership) remaining. HOWEVER, I felt that it was only right for me to try and use the massages I had accumulated and not yet used. They said if I cancel I forfeit the massages I had left over. Soooo I cancelled the debit card that was linked to my monthly membership and went in for a massage. I started receiving phone calls from an attorney for my remaining balance of roughly $ 150.00. SERIOUSLY? Where do you find an attorney to take over a case where the balance is $ 150.00?! LOL. (sorry, just had to).
Here is my question… If they are TOO BUSY for their members, why are they promoting on Groupon, Living Social, and even handing out street flyers for new clients? Aren’t they too busy with the ones they have?
This place always gave me a weird feeling, regardless.
STAY AWAY!
I would recommend Massage Envy or Hot Stone Massage in Town & Country better.

I like getting my body pampered, I’ve been to fancy spas like Fountainebleau, as well as $ 20/​hr massage in LA, and find good and bad ones at both end of the spectrum. At this place, the staff is nice enough but the skill is really mediocre.
What I hate is how they just leave the ceiling with the typical white panels and fluorescent light you see in offices. The glaring light was most unpleasant to my eyes and they did not offer me any cover. Whoever designed this place had no clue what a good spa experience should be like. I went there because of a great groupon deal, but I won’t be back.

Like most, I hadn’t heard of the Wellness Center until I saw their deal on Groupon. It’s actually a pretty decent deal! For $ 79, you get a 60min massage in your choice of either Swedish or Deep tissue, and a 60min Deep Pore Cleansing facial.
This place is in the heart of West Kendall. I will warn you, It’s not frilly and spa like… It resembles a doctors office if anything, but the staff is extremely nice. I started off with my facial. Angie was my esthetician. Not only was she very kind and welcoming, but she did a great job! She went to town on my face when it came to extractions! I was very pleased. The down side was the ambiance. When you first walk into the facial room, I couldn’t help but notice it looked like an exam room at the doctors office. They do dim the lights and they do have a bed in which they cover you up and you relax in, but none the less. The décor is lacking in zen. White walls and ugly ceiling tile didn’t help the ambiance, but I was still able to relax a little.
After my facial, Angie walked me to the front desk where my massage therapist Janet was waiting for me. She walked me over to another room where I was instructed to remove my clothes and climb into the bed and cover up. Ok… Maybe I’m a little spoiled in the sense my massages in the past have been done at a spa where the beds were heated and extra cozy. But I was a little surprised! This bed was not heated and I was given a simple flat sheet to cover up in. I wasn’t impressed… No aroma therapy… No pleasant scents. Janet promptly came in and began the massage. She was excellent and very professional! The lights were dimmed and I was able to nod off for a few minutes until I needed to flip over. Then eventually nodded off again. I had no complaints of the massage itself, but I would suggest a lotion warmer and some aroma therapy lol.
After my wonderful 60min massage, I made my way to the front desk and gave my voucher information. I was prepared to tip Angie and Janet, but unfortunately, tips are only accepted in cash or check form. I didn’t come prepared with those forms of payment, so I ran to the bank and came back with some cash for them.
All in all, it was a nice experience! It was affordable and the services were great! Not bad for being located in West Kendall! I would definitely purchase another groupon and have the services done again!

You can usually buy a Groupon or an amazon deal for around $ 70 for an hour long massage and facial. Both are great deals and they usually know what they re doing… for the price you can’t beat it. What I am basing my review is on customer service from the receptionists.
The receptionists need to be better trained to answer the phone. If they know that someone is making an appt with a groupon… then it needs to be explain that on certain days you can’t combine both… which is understandable… BUT I NEED TO BE INFORMED.
I made my appt over the phone, informed her that it was a combination Groupon and I made my appt.
When the time came, i received my massage, and sat in the waiting room for my turn for a facial, thats when i found out that I wouldnt be getting my facial today because she’s not in on Fridays or Mondays… thanks for the heads up ladies… such a waste of time.
I’ve referred my parents and friends and now I’m going to tell them about my pleasant experience that I had at the Wellness Center today.
I requested a refund from Groupon and the Groupon gift I purchased for my husband. Also I purchased two additional Local Amazon vouchers for my employees as gifts, that Ill will also be getting a refund on.

The services are cheap, but customer service is HORRIBLE. Have tried going here 3 times. Only the first time was successful. The other two times my appointment were messed up. I showed up at my appointment time and they could not help me.

I’ve read some unpleasant reviews, but my experiences at the Wellness Center have been nothing but positive.
Their staff is always courteous, friendly, and professional.
Whenever I have knots and soreness, I get the Deep Tissue massage. One word: euphoric. I’ve never had any problems with the masseuse applying too much or too little pressure.
Their Fruit & Enzyme Peel is my favorite for the face. My skin has this glow afterwards that I’ve never gotten from any other treatment.
Refresher Facials are the best when you need to get extractions done. No redness afterwards, you just look and feel clean and radiant.
I walk in stressed and tense, and leave floating on Cloud 9. I say go and see for yourself.