The Home Depot

Purchased impact windows and sliding door from Home Depot. 1^st try at installing, did not pass inspection. They had installed the wrong windows and doors. Second try, they brought the wrong sliding glass door. 3^rd try, less than a year later, one of the panels on the sliding glass door spontaneously shattered. No signs of impact no one had touched it. Just shattered. Looked like a spider web. Called the installation manager, he sent someone out to look at it. Ordered new panel. Contractor came to install; Brought the wrong door. I do not recommend the home depot for any such projects. They outsource their installation jobs and clearly, do not have any sort of quality control.

I’ve been standing here waiting for service for an hour and a half. Then waited another hour to get something down from top shelf. Service is no good here

I was here today at 12:30pm and it was an absolute madhouse! I mean CRAZY — Like the mall on Christmas Eve crazy! Because it was so packed with people, employees were no where to be found. I stood at the paint dept desk for over 10 mins — ghost town! I walked around looking for someone, the entire dept was empty. I did some other shopping and came back 15 mins later to see 2 employees, so I finally got my painted matched. They were nice and helpful, once they were there.
The lumber dept was crazy. I needed molding and, of course, no employees around again. This left me on my own to handle 16-​foot lengths of molding and wheel it through the store. No prob Home Depot, I hope you don’t mind that I knocked over a couple of your light displays and 3 reindeer with that 16-​foot molding. Because it was this exact moment that your employee chose to close down the end of my aisle with his orange gate and forklift.
Why the 2 Stars, you ask?
Because after paying, making another WIDE LEFT at the registers with my lumber just to get out the friggin front door a wonderful man pushing Home Depot carts from the parking lot to the store saw my struggle and asked, «May I help you?». His orange apron said Jean. He pushed my lumber cart to my truck, helped me load the molding, even ran back into the store for a red «flag» for the extending wood, and twine. After he tied it down, I thanked him so much and wished him a Merry Christmas! I told him how no one helped me and how grateful I was for his help.
Jean deserves 5 Stars — *****

Worst homedepot ever. No inventory ever and the some of the women there were rude and outright refused to help. The only reason I’m giving it 2 stars is because one of the few really nice associates gave me cardboard to put in the shopping basket so my puppy’s feet wouldn’t hurt from the wire in the basket. Also I like their gardening department.

Home Depot has all the home improvements essentials that you may need. I’m like a kid in Disney World.

Worst inventory control of any Home Depot I have visited anywhere in the country. Same products out of stock always. This store has lost thousands of dollars of sales from me alone. You know it’s not a company problem or every Home Depot would be as bad as this one. Maybe fewer greeters (because I know I have arrived at Home Depot, I don’t need to be welcomed), and a few more people restocking inventory.

This store is a mess. I shop at Home Depot’s all across South Florida and this store is one of the worst. The Plumbing section is a joke. Nothing is stocked and everything is disorganized. If there were any alternative near by, I would never shop in this store.

Very frustrated with this Home depot location. We called in for price match on a Samsung refrigerator and per the policy published online they should match any local competitor’s price. However after speaking to the agent (the agent was very understanding) on the phone, she advised that the manager of this location declines to match the price from Brandsmart because they are not major competitor. We were planning to order all our new appliances from this location (over $ 7000) and the manager would not accommodate a price difference of $ 800. Sorry Home Depot, we’ll be taking our business to Lowes and Brandsmart instead!

I bought a runner for my stairs and they ended up delivering a wall to wall carpet. They declined to give me the money back claiming that the store does not do runners and I should have known. When they came to take measurements at my house the person knew and took pictures of the runner however they decided to put the wall to wall. They never gave me my money back and not only that they never did they job. What kind of store is this. I am planning to go to small courts with the case. Terrible customer service.

Worst customer service ever. Ordered something online for pick up. I got a confirmation. I drove ALL THE WAY to this location. And… They don’t have it in stock. Waste of time. I will never go to this Home Depot again!!! Never ever!!!

I’ve been going to this Home Deport for about 5 years. I’m not retiling or dry-​walling houses, but mostly fulfilling my gardening needs, a strong addiction to succulents, purchasing miscellaneous household items and of course crazy costumes parts and spray paint.
My review seems to be quite the contrary to the other Unilocalers’ reviews about his location, in that, I have had absolutely no issues with the parking lot or the employees here. To me this parking lot is pretty par for the course copared to any other, including the Whole Foods lot right across the street. As for nails in the parking lot, I have never seen such things, but make sense, since lots of contractors use this site. I will definitely be on the lookout for nails from now on tho.
As far as customer service goes, every time I have asked for help, I received friendly assistance and was even pointed in the right direction. In fact, I was just there to pick up my Christmas tree and after looking at trees for just a few minutes, a friendly gal popped up and helped me pick out a tree, wrap it for me and offered to take it to my van for me. Since most of my trips are to the garden center, I propose this: maybe the staff is just friendlier here, since they are outside and working with plants all day? I’m not sure if that’s the case, but I know that I have consistently received excellent customer service at this location. As far as the paint and wood cutting stations inside go, the folks here have also been quite helpful. The checkout lanes are usually moving quickly and since I am most likely to only be grabbing one or two things inside, I usually opt for self check-​out to speed things along.

This is a standard Home Depot. I do not seem to have the parking problems others have but it is hard to get a spot near the entrance but NBD. I love the first Saturday of each month where I can bring my kids for the projects they offer for free. They have this for most home depots so this one doesn’t get extra points but I will say it’s well done. The staff her is always helpful and as long as I live nearby I will keep coming.

I’m rather loathe to shop at either a Home Depot, Walmart or purchase a Papa John’s pizza because of the politics of their owners; but then again as I’ve leaned toward a healthier diet I’ve surrendered to the worldwide domination of Whole Foods and hey, I did need a set of keys made — so off to the Home Depot it was.. . for friendly neighborhood service that’s multi-​lingual and that offers just about every nut, bolt or plant you might want — this Home Depot more than suffices. I’ve read other reviews complaining about the crowds — but I see this as an opportunity.. . to practice your shoplifting skills!

Easily the most ghetto Home Depot I’ve yet experienced. It’s dirty, in need of maintenance, and the parking lot is an unsupervised mess of anarchy. They’re mostly short-​staffed because this place is almost always mobbed with people. It’s the only store of its kind for miles. You can’t always get what you want, but you just might find you get what you need.

I came here wanting to exchange something I had purchased at another location and was immediately greeted by someone and directed to the correct register. The line for returns was not big at all, only one person in front of me, and I quickly got a card with store credit for use on anything I’d like.
I needed a plant for my balcony bistro set and decided to use my store credit to purchase one. The gardening section at this store is not really too big, which is why I deducted a star. They did not have nearly the selection and amount of plants as the Home Depot in Pinecrest at 136^th Street.
Not only that, but there isn’t much personnel in the gardening section, as evidenced by several people actually asking a customer about where to find certain plants in the store and what type of care to give them, which made me chuckle only because he was also a customer, not some knowledgeable gardening section employee.
Parking was not difficult, there is plenty of parking, though you have to be careful because some people double park or let the dolly carts slam into other people’s cars.

Home Depot is the best appliance and tool store in Miami. The employees of this location are really nice and helpful. The lines are usually pretty short and I like the drink options.

The other reviewers seem to have an issue with the parking lot but there are no issues with it. Plenty of parking spaces and easy in and out access.

Watch where you drive in the Home Depot parking lot because the lot is not only dirty, but there are nails and staples everywhere. This is not just in one isle or one parking place, almost the entire lot seems to have them. Right away this really frustrated me since it is so easy to pick up a nail in a tire. This automatically made the review 2 stars in my opinion. I really do not understand why the parking lot is covered in nails. Home Depot needs to get a street cleaner into the parking lot and work on fixing this. It is understandable a nail or two may land in the parking lot on mistake, but everywhere I looked there was nails.
The next issue I had at this location was finding someone to help cut wood with the electric saw. I needed a small piece of wood to use for something I was putting together, but I needed to have the piece of wood cut in the store since I don’t have access to a saw at my apartment. Well after finally finding an employee to help, all they can saw is the saw is broken and a sign should be back on the door saying it no longer works. The sign is no where near the door and is literally sitting in a pile of wood. To add to that, the employee had no clue when it would be fixed. The only option available is to hand saw the wood yourself in the store, with some rather poor hand saws. This brought the review to a 1 star.

Cool staff for the most part.

Bought carpet and installation but scheduling it is turning out to be a nightmare. Even though I gave them weeks notice. Home Depot uses a company called US Installation Group, they came by to install the condo this past Monday but left the job site immediately because they said there were «too many personal items». Even though I paid them to move the furniture. If you plan on buying carpet and installation from Home Depot, do not expect an easy experience, expect the worst.
I just held for over 15 minutes on the phone for a manager at Home Depot to no avail.