The Carillon Hotel & Spa

My Girlfriends and I went to the spa today at the Carillon for a girls day. From the moment we arrived service was top notch. We left with such gratitude for our stay the massages were wonderful the herbal sauna and igloo room were heavenly as well as the wonderful staff who brought us cold wash clothes, fresh robes, and delicious ginger tea. The showers infused with aroma therapy and different refreshing settings were a perfect end to our experience. The service by the beach was spot on. All in all we were very sad to leave and I can wait to book our next spa day here! I would highly recommend this resort and spa even the restaurant thyme was delightful.

Be very careful staying here & watch your belongings! I stayed here and had the «do not disturb» sign on but this didn’t stop housekeeping from entering and stealing my jewelry and cash! I reported it to security who could have simply check the computer chip on the lock to see who entered while I was @ the pool. They refused! Definitely a cover up & most likely not the first time. I had to ring the Miami police department and file a report, but my belongings were never recovered thanks to the incompetent in house so-​called security!

What a wonderful experience at the Carillon Miami Beach. We want to commend Arnel specifically on his unbelievable attention to detail. He was professional, courteous and effortless in his demeanor and service. Cannot wait until we are back drinking cocktails and soaking up all the Carillon has to offer.

We stayed here two nights and I was thoroughly impressed, will definitely return. All of the staff members were friendly, accommodating and professional. The spa services and amenities were top-​notch. I have never experienced such incredible spa amenities even out of the country. The services on the beach were great as well. We rented a cabana on the beach and spend the day out there. They didn’t charge a corkage fee for our bottle of champagne! This is a place for tranquility and relaxation which was a huge perk for us. There weren’t screaming kids running around or crazy party goers. A truly joyous 3 day stay. I can’t wait to return.

Well furnished, well equipped… but unfortunately the worst management I have ever seen.
BE AWARE OF UNAUTHORIZED CHARGES… when I asked for late checkout at 1 pm instead of 12pm they declined the request and send security to escort us out of the room in very rude way to guarantee no overstay.
I stayed there 6 days, every time I come back to my suite I found someone inside from the hotel personnel when I ask what is she or he doing in my room they say housekeeping while the room was cleaned by the housekeeping earlier the someday. HOW CAN THEY GO IN & WHAT ARE THEY LOOKING FOR INSIDE WITHOUT MY PERMISSION.
After leaving the hotel I was shocked of how many charges I have on my credit card all of them were false and unauthorized but the one that really pissed me off is the smoking in the room ($ 650) and when I called to ask about it they said that one of the guest in the same floor complained about smoking smell and they figured out it was my room because i’m the only new guest there even though they didn’t found any evidence to backup the story.
Finally I don’t recommend this hotel to anyone who would like to enjoy Miami Beach and appreciate customer service.
Furniture: 8 of 10
Clean Room: 8 of 10
Gym, Fitness and SPA: 9 of 10
Hotel Location: 5 of 10 far from all hotspots
Checkin Process: 9 of 10
Checkout Process: 1 of 10
CUSTOMER SATISFACTION: 0 of 10
Overall Rating: 3 of 10

Opulent= check; Relaxing= check; Catered to= check; Pampered= check.
A super nice spa, formerly Canyon Ranch. The staff really caters to you. I was lucky to have gotten a $ 135 TravelZoo deal. Totally worth it. Should have bought too.
There is an entire floor full of water/​heat treatment rooms to pamper yourself. Come early to enjoy the facilities. Rest a bit. Highly recommend bringing a swimsuit to change into after your massage/​facial so you can enjoy the treatment areas. Though be warned that some ladies might go topless.
Afterwards enjoy your champagne (comes with the package) outside at the restaurant and enjoy the glorious view of Miami Beach and the Atlantic.
Oh and return. You’ll want to!

The beach staff is worst… I came here for a massage, decide to stay for lunch on the sand and sat there for 28 minutes… Not a soul helped me… Everything I said please may you take my order, they would walk
Away. Never again!

This review is for the spa facilities only. Great place to spend the day, thermal experience is very unique however couples should know the only co-​Ed area is the rooftop pool. Rooftop pool and jacuzzi has a great view but can be very windy. My massage was ok, I’d describe it as a swirly-​relaxation massage, not a technical therapeutic type massage which I would have expect/​enjoyed more. If you are going just for massage, at full price, you should look elsewhere but if you are looking to stay the day it’s an experience that’s tough to match. Staff were exceptional, friendly and very attentive on the men’s side.

Such a lovely stay. It’s a 5 star place and you get everything you expect.
Staff — they take customer service seriously. They remembered me everywhere I went, even with my short stay. All the exercise class instructors were incredibly personable and fun.
Spa — GORGEOUS. So much attention to detail, down to each tile.
Grounds — same deal as the spa, absolutely lovely. The adult pool is very tranquil and has a spectacular ocean view, the restaurant in the lobby is airy and bright… etc etc at every turn
There’s not too much to say besides it’s exactly what you expect/​everything you want. Will definitely be back

The spa is the. Best. Ever.
There are different heated rooms ranging from 108 degrees and up. And then hot tubs and showers where you can c goose your cooling temperature from three settings like monsoon rain and artic rain. There’s also an igloo room for cooling down. The massage was one of the best I’ve ever had.
Leave yourself lots of time to indulge and really spend the day here. You could spend hours relaxing and being pampered.

A gem tucked in a so so neighborhood. The hotel has nice size suites equipped with kitchenette and washer dryer combo. Beach is beautiful and food is delicious. You can choose to burn all the calories at their top of the line gym and spa.

Fitness and spa facilities are top notch. Instructors are excellent and class selection is very good. The beach and pool areas are also 5 star. The rooms are very nice, Starlite décor. I took off one star because the restaurant is terrible for this type of resort. For the quality of food and service restaurant was pricy, if the improve the quality of both I will give Carillon 5 stars!

We had an extremely good time. Very clean spacious rooms. The spa aspect of your stay is what makes this the most relaxing and enjoyable stay. I wish the spa was open 24 hours.
The steam room, Caribbean monsoon and whirlpool beds were my favorites.
The Thyme restaurant is so delicious. I had the amazing kale salad with grilled salmon.
Can’t wait to come back!
Oh and their beach space and accommodations is so amazing! See you soon in Miami.

Excellent especially if you are a resident. There are 4 pools, a gym, a restaurant, a mens, a women’s spa, and the beach is right there as well. It’s beautiful here and you will not want to leave. The menu has changed a bit since changing the name back to the Carillon and now instead of keys you use a wristband similar to magic bands at Disney. Some other good things is that there is an adults only saltwater pool, a cabana by the pool, and a bar open till 11. Transportation is also very easy to get to. It helps that Publix is right across the street as well.

Haven’t been here since it was canyon ranch and after finishing my stay we had a spectacular time. Amenities and food were on point, tho the food was pricey. Love the setup love the room and service. Will definitely book here again. Spa is beautiful!!!

I’m giving them 4 stars and not 5 becuase when we arrived our hotel room was really subpar. The door to the bathroom was broken, which meant I was stuck inside the toilet for 20 mins before someone came and got me out. And all this even when I called in advance to let them know it was my sister birthday weekend. I arrived first and asked if they had a different room with a nicer view and higher floor and they said absolutely NOT ! even though we were in the middle of the absolute lowest of the low seasons in miami = September/​October. After the whole being stuck in the bathroom for nearly half an hour and needing hotel support in yanking the door out to be freed, all of a sudden they had another ROOM!!!
It was just not an experience anyone should go through.
Otherwise the guys who tend the pool are incredible! He took so much care of it and really went out of his way to make sure we were comfortable and felt special.
The valet guys! Bless them! I asked them to go grab things from my car so many times, to charge my phone cause I lost my charger, and a bunch of other task and they did them without even flinching!
The hotel is beautiful and well maintained.
The spa however I can not comment on because they wouldn’t let my friend inside. Something about her not having a bracelet. But honestly there was no need for all their snootiness about it.

Relaxing. …Relaxing at one of my favorites places !!! Friends have a beautiful evening!!! Enjoy life !!!

I just left The Carillon hotel with damage to my passenger door that was not there prior to leaving my car with the valet. This is a message to anyone who might use their valet service to take picutres of your car before just in case. The valet actually tried to convince me the damage was old by pointing out non existent rust. I understand that he was in fear of losing his job but being dishonest is not a way to go abut doing business. I didn’t pursue because 1) I had to be at another business appointment and 2) there is no point in arguing with a liar. I felt it was necessary to warn future customers.

I brought my mom here for a day at the spa last week and couldn’t have been more impressed. We both had an amazing time and after our spa day went to the beach to catch some rays. The beach staff were more than helpful. A man named Cody helped us get an umbrella and cocktails and we felt like we were receiving five star service. He was so helpful along with the rest of the staff There is no other spa and beach I would want to come to on Miami Beach. The amenities and service are by far the best I have seen

I visited the spa yesterday for a massage. I was extremely impressed with the facilities and the staff. The Spa facilities are pristine and have a large number of personnel attending to any of your needs.

Excellent service. They have a great thermal experience. The facilities are extremely clean and very organized. Everyone was very professional and friendly.

My friend and I came to Carillon for a spa/​beach day and we had and amazing time. From the moment we arrived til the moment we left. The first contact was with the valet team who were extremely polite, friendly and courteous with my car. (Btw the fee is complimentary when visiting the spa) They directed me to the spa concierge since it was my first time here. The check in process was extremely swift and easy. We were given our access keys and given a tour of the spa facilities as well as a calendar to the day’s fitness activities. The tour of the facility was thorough and the lady who gave it was extremely friendly. The décor was beautiful and calming. There were many amenities/​options from sauna to cooling showers, jacquzzi, foot spa, a really cool crystal steam room and more. They also had an abundance of sinks, mirrors, blow dryers, shampoo conditioner and other products. They also had a bathing suit dryer which is something I hadn’t seen in other spas. So I thought that was neat.
On to the massage, the waiting room was a bit bland but I was only waiting 5 mins so it didn’t matter to me. My masseuse was Emmi and she was so great! She was soft spoken, polite asked all the right questions and actually listened to my answers and was able to accommodate my massage to want I needed most. I also fell asleep at the end so I would say she succeeded in relaxing me! I was very pleased with my day’s experience and recommend anyone considering this spa to go and enjoy. You won’t be disappointed!

I love this property… Its on a water with stunning views, great food in their restaurant and very good food. Service is amazing too. Their restaurant manager Alex is outstanding. He knows his wine, has the best attitude with guests, always smiles and is a true professional! Esperanza, the event planner will make you feel like you are the only guest there for whatever you need. I will always be back and bring my clients to this gorgeous property!

One of the best health and wellness hotels I have stayed at. I stayed at canyon ranch in tucson (sister hotel until ¹⁄₁₅) and this is WAY better. The classes and instructors were all amazing. The hotel staff was also really nice, friendly, and helpful. The food was amazing too. Also, the hotel is only 10 min taxi from south beach restaurants and shopping. I would definitely stay here again. Highly recommend it.

Since changing from Canyon Ranch to Carillon, MANY horrible changes have been made at this resort. All of the changes that I have seen were no doubt made to increase the profit of the resort, while coincidentally (exponentially) decreasing the enjoyability for guests and residents. It wasn’t enough that the property values for owners here decreased 20% when the resort lost the Canyon Ranch name, now the resort is trying to chase hotel guests away. They have simultaneously cut staff and increased prices. So now you pay more and get less. If you want to be nickel-​and-​dimed to death, wait 45 minutes for food and 30 minutes for your car from the valet, please feel free to waste your money here. Otherwise, you can find much better value/​service/​amenities for your money much closer to South Beach or Bal Harbour. Avoid this waste of money.

The worse hotel in Miami beach. We used to go there when it was the canyon ranch and we loved it. Now the service is bad and prices are higher. The food is terrible, I ordered a salmon it was super dry and partly burned. It seems like now they use less quality ingredients. Let’s put it this way, less quality for everything!!!

My experience at the Carillon has been… interesting. I will concede that their spa and gym facilities are nice, as are the rooms and views. However, the food in the restaurant and by the pool is so bad, so so bad, that I have genuinely wondered if I am on candid camera. I asked for a steak medium and they said it came with lyonnaise potatoes. They brought a charred overlooked filet on burned sliced potatoes. I sent it back and the waiter was nice and they brought an actual raw piece of meat. The waiter was visibly awkward since this was clearly terrible cooking. The third time it was burned again. I switched by order to a salad. And nothing was said another the potatoes, but lyonnaise they were not. My moms seabass was dry and our heirloom tomato appetizer was made with one mealy and one not yet ripe tomato. We obviously did not return again for dinner. However we did have breakfast included and every morning was like something out of a comedy sketch, spoiled milk, over salting of eggs to the point that the crystals are visible, and chlorine tasting oatmeal are just a few examples. I’m not saying the food isn’t good or that you won’t get fine dining… I’m saying that it’s AWFUL!!! (Not to mention that the restaurant smells like mildew, the service is slow, and the décor is hideous.) They need to hire a completely new chef, and redo the menu. I will never stay here again and with food like this it should not be considered a leading hotel.

I haven’t been since they lost the name Canyon Ranch but I absolutely loved everything about Canyon Ranch. I really hope they don’t change the spa/​pool/​class areas as those are incredible! They could use a new restaurant concept (but please keep it organic!). Please see my blog below about this exciting new development. Canyon Ranch is my favorite place in Miami Beach.