Shelborne Wyndham Grand South Beach

It should be illegal to call the Shelborne Wyndham a luxury resort. Came in for a four night stay and arrived on a Sunday at 8am. Requested an early check in weeks in advance but the room was still not ready until 4pm.
After we checked into the room which was hot and humid, we discovered there was a leak in the A/​C that caused a bad smell. They said they would move us to a new room with a better view and they did. The new room had a great view but still felt humid inside. The bathroom was the smallest one I’ve ever been in and the glass shower door would slam into the toilet if opened the wrong way.
Tried to order room service one day but they did not pick up the phone, front desk did not pick up the phone and neither did concierge. Took 20 minutes to finally reach someone and when the food finally came the fries and water were both missing.
The pool servers were extremely slow and lackadaisical and it seemed like the staff had no urgency. We requested a 5:15 am wake up call to catch a flight but they forgot to call us, thankfully I set an alarm as a back up.
The only thing they got right was comping us for the poor service. Working at a five star resort back home I was extremely disappointed with the service more than anything as the staff looked upset and unhappy to be there for the most part.
Save your money or stay somewhere else.

I would NOT recommend this hotel.
Poor customer service. Hotel check in time was at 4pm. The hotel would not allow us to check in until 6:30pm. We waited over 2 hours, because the unprepared rooms were not ready for cleaning or inspection. Customer service would not give detail on check in time. The hotel is limited on staff.
The room was standard and not a suite as what we paid for. We paid $ 420 for two nights and received a standard room with 2 full size beds. The room had a noisy vent too! The hotel’s bar was empty with no bartender for the weekend since they are limited on staff.
My friends and I went to the store to buy liquor. However, the hotel didn’t have an ice machine. I called guess services 4 times to bring ice to our room .I was given the run around 4 times. Later to find out that they don’t offer services to deliver ice. Why display an empty bucket of ice in the room if you don’t supply it?!
We had to go back to the liquor store.
Also, on the Shelbourne’s website advertises a lounge/​club at night called «Rain». You may find pictures on their website. However, the club was closed down 4 years ago.
On our last day, we received the invoice/​receipt of $ 618? I went to the front desk and notice that their was a line of people complaining about their receipts. The hotel had charge me for their food and alcohol. Costing over $ 200 and additional taxes on their alcohol. The charges were removed.
I would strongly suggest to check your receipt before leaving !!

Very poor management. I walk in and front desk was looking down when talking to me. How rude. I ask where the spa was she sent me downstairs. Nobody was there. All dark I opened 5 doors. Nobody. I went back up and asked her why she sent me downstairs when nobody was there. She answer. how I suppose to know. Omg. I called the manager. No clue. Awfull. I would not stay there.

Super friendly staff, beautiful pool and beach! Special thank you to Jade at the Spa, she went above and beyond to make my spa day absolutely fantastic. I cannot say enough good things about her– I worked at a five diamond/​five star resort and she is really a gem!

First let me start off by saying that we frequent Miami at least once a year, and have stayed at multiple places without any issues. This has by far been the worse experience. We paid for a ocean view room and were put in an «upgraded junior suite» with a city view. Upon check in, we were told that we could check out late because we had a late flight. Upon check out, we were told that it would be an extra $ 100?! During our stay, the power in our room went out twice. They tried to charge us for things missing out of the mini bar that we didn’t even use.

Love the pool! it’s large with a good bar outside and you get a view of the ocean at the same time! I didn’t stay here but was just here for a pool day but it made me want to do a visit and stay in this hotel for sure.

Just arrived here today. Check in was a breeze, the manager (I’m awful with names) was so nice. He told us our room wasn’t ready, which I expected since we were early. He was going to hold our bags while we went to lunch. In conversation we mentioned we were on our honeymoon and love south beach. Without hesitation he upgraded our room to an ocean view and we go our room right away. The hotel was recently updated and is gorgeous. Our room was very clean and on the way up we ran into one of the housekeeping staff. She told us where other elevators on our floor were since the ones by our room were being worked on and were operating but slow. It saved us a lot of time waiting. She was so nice and asked us to let her know if we needed anything during our stay. When we returned from dinner that night there was champagne waiting in our room for us with a note to enjoy our honeymoon. I’ve read some reviews about the service here and am not sure why anyone would experience that here. We will definitely be back!

Absolutely the worst customer service I have ever received at check in. We made the reservation through a third party which I understand can be given lower priority to other reservations. However, our reservation was for three people and the hotel decided a single king bed is appropriate for three adult individuals. Even more frustrating is the fact that the hotel blatantly refused to change to a room with two queen beds, instead offering a pull out couch. I cannot believe that a hotel branded as a luxury hotel has such terrible service for their guests.

I went to a beautiful wedding here.
Great staff (servers and bar).
Cocktail hour was amazing as well as the reception. Based on this magical experience I would’ve given this review 5 stars.
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But… unfortunately valet parking here is an absolute nightmare.
When I first arrived the valet attendant yanked my door open and asked me to get out. Not very pleasant.
Then at the end of the night it was late, 11:30 pm and we literally waited 1 hour to get our car. It was infuriating.
As I was trying to pay for valet and have my car requested. 2 other pretentious people who had parked there coming from restaurant, shoved their money in the attendants face and he took their money and requested their cars. Instead of telling them to wait he over looked me. I was already there 5 min before these two snobs with no regard for a human beings decided to demand their cars. Regardless of their actions, the attendant should’ve not taken their money before mine.
So they ended up getting their cars and left. I was left waiting there like a moron.
While waiting people kept showing up, paying, requesting cars and leaving.
My husband asked the attendant for our car again, he said it was on its way.
We waited some more and our car wasn’t coming.
Now we’ve been there 1 hour.
The car had never been called. The attendant had finally realized he never requested the car to come back.
While still waiting another car pulls up and is just parked there from someone to take.
A man walks out of the hotel to enjoy south beach by foot when him and his friends realize that his car was parked and running in front of the hotel drive way.
He asked valet why his car was there that he had never requested it. They didn’t have a valid answer for him only that it was a mistake. Now that’s disturbing. That mistake can possibly cause someone their car one day.
Finally my car gets there and I was able to leave.
The hotel Valet has to get it together!

Oh where to start.
First off, I will say that the rooms are recently renovated and I really enjoyed that aspect of our stay. They’re comfortable, albeit a tad small but a very good size for what you’re going to get on South Beach.
Now the reason for the two stars – the service! It was absolutely horrendous. Form check-​in throughout our stay, the service almost played an active role in our vacation in a very bad way. Check-​in was unorganized (there was a very long line and one person working) and our room wasn’t even ready. The valet and parking service is such a mess that we opted to walk across the street anytime we were getting picked up because there was almost never a clear path through the driveway. I also heard a woman complaining (and witnessed at least 20 minutes) that she had waiting 40 minutes and counting for her car from valet.
Don’t even get me started on the bartender who didn’t want to serve my girlfriend and I a glass of wine because the hotel bar is «really a cocktail bar» and they only have «three different types of wine» while he acted like the bar was packed, twirling bottles around and putting on a show. We left without ordering anything after that bitter taste and went to Dolce down the street instead for a lovely happy hour.
Housekeeping: There were two of our four day/​three night stay that we literally had to call to request housekeeping service, and it still took 1 – 1.5 hours for anyone to show up. We weren’t unrealistic in our expectation – we waited until around 4pm to call each time. Still, the person who answered was rude and said «Well housekeeping continues through 7pm. Want it now instead?» on one of the times – I grew weary of dealing with the hotel service and had my husband call the other time.
The last annoying event happened at check out. I was under the impression that checkout was at noon. No one alerted us to the check out time when we arrived but I’ll accept blame for this one – it is my mistake for not looking. However, I called downstairs the morning of our departure at 10:58am and asked when checkout was. The response: «It’s in two minutes.» (I chuckled and asked for late check out). «We can’t do that. The hotel is completely booked and that’s our policy. We have people coming in» Mind you, it was a MONDAY — and there were still rooms on Hotel Tonight and basically every booking site. I checked only because I found is hard to believe that the hotel was fully booked and there was an urgent need for our room. Shortly after, someone knocked on our door and asked us when we were leaving. This was basically the only prompt (but negative) attention we received the whole trip. Regardless of whether the hotel really was booked, I think it’s realistic to expect a little courtesy considering this is supposed to be a hospitality business. If nothing else, for the amount you pay.
I had a friend who had the same experience over their New Year’s Eve stay this year and was with us on this trip as well – they opted for another hotel for this reason. I would honestly pony up a little more money and stay at the Delano where we’ve experience impeccable service. I don’t think I’ll ever stay there again.

Stayed here for my birthday weekend. Awesome staff, my friend told them it was my birthday and the check in host gave my friend and I four complementary drinks from their awesome bar. Th room itself was nice and well maintained. Valet took a bit long to retrieve the car, however, they were apologetic and offered bottles of water while waiting. Will definitely stay here again when in the area.

I booked this hotel last minute and got an amazing deal. The hotel itself was extremely clean. Staff was friendly and very helpful. Overall it was AMAZING!!!

I stayed at the Shelborne Wyndham on January 7^th for a one night conference. I arrived at the hotel at 11am and understandably my room was not ready. I was told to check back around 1pm and they should have one. I checked back at 2:30 and they only had a room with 2 doubles and I had requested a king. This was no problem for me though. The room was clean and spacious, I have added several pictures of it. There was a robe in the closet, nice touch and I was offered turn down service, which I declined. I was a little nervous that my room was located right near the elevator, but it was actually pretty quiet. The pool area was lively, on my second day there was a disc jockey setting up and the music was quite loud. There was a bar outside and a hot tub, also many cabanas for shade, which I think were available to rent. None were being used on this day. Just beyond the pool is a gate which leads to a running, biking path and the beach. The beach was beautiful and your room reservation entitles you to 2 complimentary lounge chairs at the beach. Sadly I only had one hour to spend on the beach and the rest of my time was spent in meetings. The conference rooms were well set up and ample snacks and drinks were available. All meals were buffet style and the food was very good. I didn’t get a chance to walk around the surrounding area so I cannot say how the location was. However its proximity to the beach was great.

Top 5 hotels I’ve ever stayed in based on service/​staff alone.
Every single person on staff was helpful & eager to please. Nothing but smiles.
Great Cuban coffee, smoothies, and Kusmi teas in the lobby.
Pool area is clean, luxurious, some nice snack and drink options.
Beach area has plenty of chairs and beds.
Rooms are clean, well maintained.
House keeping leaves you nice little notes, always friendly in the halls.
Inside bar area is beautiful, and (Gabriel?) makes one hell of an Old Fashioned. Top notch. I just wish there was a bar SCENE. Very dead at night for such an appealing set up.
My one complaint would be their prices are a little steep. You might need a home equity loan when you see your bar tab at the pool. Oh and bottled water, beach chairs/​towels, and WiFi are «free», buuuuut you pay a $ 27 resort fee per day.
Regardless, I would 100% stay here again next time I’m in MiJami.

We had a great stay at the Shelborne. The service is great and all staff are very friendly. Knowing that this is our first time in south beach, the front desk gave us an upgrade for a great ocean view room for FREE. The pool is extremely nice: big warm and deep on one side with a waterfall and jump board if that’s what you are looking for. The hotel is literally a 2 min walk to south beach where the blues sky and white sands are. You get two beach chairs (the comfy softy adjustable ones) and two towels for free on the beach just put down your hotel room and name. Overall, a great value for the stay. We will come back!

This place is really nice but with so many options, I don’t know if it’s worth it. Some notes: you’re not allowed to use the diving board that you see in the promo photos, the pool is pretty nice though, but the hot tub was ice cold. Avoid rooms next to the trash chute, which when used sounds like someone is entering your room… The food here isn’t that spectacular… and $ 10 for a hand smashed avocado? Come on now. Also they don’t allow late check out, and my favorite was being rushed out of the lobby when they prematurely called me a cab while I was still trying to gather my belongings. Stay at Hotel One, the pool is better, the view is better, and they let you check out at 1PM.

Absolutely amazing hotel. Excellent location. The staff is amazing especially lacy and Barbara. They even upgraded me to an ocean view with a balcony for my birthday. They offered a late check out and even let me shower in the air conditioned cabanas for free prior to my plan departure. The room sent us complimentary champagne and strawberries. They also offer complimentary drinks from the bar if u ask. The location is fabulous. Quiet. Nice beach area. Lovely pool. Excellent vallet. 1.2 miles to wet Willies which is really a short walk. Only about .4 miles to Lincoln mall area. Beautiful place. Highly recommend coming here !!

What’s good:
Ambience — the lobby, bar and rooms are well appointed.
The pool is very nice, as is the beach access.
What’s bad, everything else:
The little restaurant/​coffee shop at the front has decent pastries and pre-​made items, but avoid anything that is cooked — it will not be good and you will wait FOREVER.
The rooms — especially the bathroom — are small, though comfortable.
Housekeeping, the front door staff, the staff in general — while everyone is very nice, they are often incapable of handling basic requests. For example, I shouldn’t have to call you twice to have housekeeping bring more towels and washcloths because you only leave enough for one… everyday. The job of a luxury hotel, in my opinion, is to anticipate guests needs. They seem to have difficulty meeting needs when you tell them exactly what you need.
I will not be coming back.

My first time in Miami and got a super awesome deal here. 3 nights for less than $ 500 for labor day weekend. how cool was that? The service and room was top-​notch, and my friends and I really enjoyed the private beach behind it! We were also able to check in at 10am — seriously? That’s so awesome. and the receptionist gave us a discount on the resort fee as well, and 2 free drinks at the bar. anyways. will definitely come again if we can get this super great deal!

Where do I begin? The service. How? Is the question I asked my self everyday. How can the service be so horrible? The valet guys are the most disgusting and rude people I have ever met in my life! I never go treated or spoken like that to ever! The front desk lady has no experience what so ever and she’s not herself. Probably was on some drugs. not even kidding. They also take $ 100 PER NIGHT DEPOSIT! So if ur staying 6 nights. Their taking a $ 600 dollar deposit. For what?! Idk. Their rooms are also kind of uncomfortable. The manger is a real dumbass. In addition, they hotel doesn’t have any shuttles. And like no options here. They always leave you empty handed. If I can give 0 stars I really would.

I recently planned a conference for my firm and we stayed at the Shelborne Wyndham Grand South Beach for a week. The entire experience was excellent and I would highly recommend it.
The staff at the hotel was particularly attentive, from the person who greeted you at the front door to the staff that helped us plan our conference. They truly followed through and were attentive to every detail. Of special note were Nzinga Brooks, who helped with the room reservation and the catering (excellent food) and Michael Erber who assisted with the conference facilities. They made everything go smoothly and were a pleasure to deal with.
It was a great place to have a conference and even better place to spend a few days for rest and relaxation. I enjoyed the hotel so much I have booked the hotel again for this December!

Went here for a pool party it’s pretty nice but avoid the bar overpriced drinks I ordered a frozen margarita that cost me $ 20 it was watery and the cup was small and I couldn’t taste a drop of liquor

Good service, nice room, and nice pool. Not great enough for 4 stars but I was satisfied.

The interior design/​décor of the hotel lobby, lounge and bar is very nice. However, I wasn’t impressed with the room and bathroom setting, size and décor. During my stay we would not put a finger on the bar snacks, water and alcohol. It’s a set up… hahaha! Too bad they didn’t have a mini fridge or microwave for convenience of those who don’t want to go out or order their food. The pool area was nice and their finger foods and drinks was good. The overall customer service of the hotel and pool area was great.

This was without question the worst hotel experience I have ever had.
The first night was fine. Not worth the money perhaps because it is on south beach you go with it.
The second day and night… horrible. There was some event that took over the entire pool area the entire day. When asked if we could access it, we were given a band and drink tickets… that were not accepted.
That night there was a party that was not open to the hotel guests. We could, however hear the music until 3am despite repeated requests to the staff to have it turned down.
Shame on you Wyndham. I will boycott all your hotels now and will make clear everyone knows the quality is lower than Motel 6 who would have at least addressed the noise.

This hotel is Beautiful and I enjoyed every moment of 4^th of July here!!! I was in Cabana #4 most of the say and the experience was Top Notch!
The Cabana was gorgeous and includes a restroom facility, multiple couches and seating, flat screen television, and shower!!! The staff was super attentive and friendly!
I rate this hotel a 10 when it comes to service! The culinary team did a great job with the food, bottle service, and the DJ kept the party rocking!
Kudos to the team for a great 4^th of July celebration!!!

Came here for a few days during the week for my first trip to Miami! Very cool and chic ‘50s themed hotel — pictures, walls, carpet (it has the Shelborne «S» in it if you look closely at it)
Rooms: the rooms all vary in size depending on what side you’re facing. If you are below floor 6 on the north side you don’t have much of an ocean view as the room category suggests. Our room was extremely small with a lot of stuff (pay per snack, drinks, etc). We were also next to the garbage room — we could hear the door open and close to the room and the chute about every hour which was very frustrating (we later found out only the residences on the higher floors use the chute). You get water in the rooms everyday and could call down to the front desk for more.
Service: Dilan at the front desk was great — he definitely made this trip stress-​free! He made sure everything was perfect and gave us a lot of food and activity suggestions. There are no ice machines in any of the floors so you need to call down to the lobby if you want it.
Pool: the pool is very nice, relatively small, but we had no issues finding seats. The staff that sets up the towels etc. were extremely nice and helpful (even showed us a cabana which are also super nice and cute). There is also a restaurant that then leads to the gate to ocean drive/​the ocean which has a 24 hour guard.
Location: ocean on one side, city on the other side (I guess this is like all of the hotels) but it is in a great location. We went to dinner both north of our hotel and south and walked basically everywhere.
There is free wifi but you have to sign back in every 24 hours to use it. You can pay to have continuous access.

Just got back from my 3 day stay at Wyndham Shelborne in Miami Beach. Loved everything about my stay from the moment I pulled up on Friday AM to the moment I walked out Sunday PM. The valet was awesome (even walking out into the street to stop traffic so that I could pull out). The front desk staff was exceptionally friendly, George and Raimundo were who we dealt with most but we had a positive experience with everyone. The guys in the bar (which has a really cute pharmacy theme, across the hall from their equally charming library themed lounge) were awesome and the drinks were unique and delicious.
The room was clean and our view could not have been beat. Loved the products in the bathroom, «natural & organic» was on the label and they made my sun drenched skin and hair soft. The maids were friendly as well and cleaned the room nice & efficiently without disturbing our stuff.
Pool was beautiful and they offer ice cold water on tap! Expect music to be pumping at all times, although on Sunday they had a female DJ playing really awesome, easy to listen mixes which was appreciated — I even shazamed several of the songs.
Beach chair guys were also friendly and accommodating always trying to find us the best spot moving chairs around for us.
Five stars all around.

Great day at the pool Cabanas at the Shelborne! Wonderful service from Veronique and Dayana — and great managers as well. Beautiful weather, great food and a really nice and not stuffy at all pool atmosphere

Booked a spontaneous weekend in Miami to celebrate our anniversary and had the pleasure of staying at the Shelborne. The hotel was recently renovated… It’s a beautiful Art Deco-​inspired space, with lovely décor and light fixtures.
When we first arrived, we were assigned to a room on the third floor with two double beds. Not cool. Not at all… We immediately called the front desk and asked if there was anther room with 1 king bed available — and thankfully there was! The concierge switched us over to the tenth floor of the tower.
The room was a little small, but I guess that’s just Miami real estate. The bed was about less than two feet from the desk, and there was a wing chair in the corner. The décor was really cool — I loved the wallpaper. Bathrooms were very modern, lots of white, with touches of gold and silver. The sink was a little too big for the vanity in my opinion… There wasn’t much space for us to store our toiletries, so we left them on the dresser.
Hotel staff was nice, I can’t really complain. The bistro in the lobby was convenient for morning coffee and snacks, but it was seriously overpriced.
The pool was great — definitely get there early to claim a pool chair. The restrooms next to the pool looked a little dated, hopefully they’ll renovate that soon to match the rest of the hotel.
Location was perfect for us — on Collins Ave., so there’s easy access to shopping, restaurants, and a short cab ride to South Beach. Definitely enjoyed our stay!

We stayed in the private residences inside of the Shelborne Resort and our time there was great. The hotel is situated within walking distance of anything you may need (shopping, restaurants, cafes, convenience stores). It is also right on the beach and they do provide beach service (chairs, towels, able to order drinks, food)
The pool is great and relaxing. Get there early (before 11am) if you’re looking to get a chair in the sun though b/​c they fill up fast. We were there on the weekend and they had a dj with music which was nice. They also have drink/​food service so you dont even have to get up if you dont want. They will be more than happy to bring you fruity drinks while you relax.
The bar in the hotel was also nice. My friend had a strawberry fennel drink that was AMAZING!