S.n. Flowers

S.N. Flowers proved to me yesterday that no matter how many bad experiences you have, service can always get worse.
I walked in here with my uncle after the funeral home across the street didn’t have any books to look at to pick out service/​sympathy arrangements. We were looking to order one each.
When we walked in, no one was outside. We called out for about five minutes until I started to walk into the only open door and a woman snapped at me that she would be right out like I was being rude. Nothing annoys me more than people who are pissed off because you expect them to do their job. We probably should’ve left in the first two minutes when no one answered our «hello? Hello?», but unfortunately we reasoned at 7:30pm we might not have a lot of options.
My first impression of this woman was 100% accurate. I have never met anyone who seems to hate their job more. I guess she’s really used to selling to people who are desperate because I don’t think she could sell a sandwich to a starving man. We picked out our arrangements with little help from her, paid (nearly $ 400 for the two of them) and were told they would be ready in one and a half to two hours.
Two and a half hours later were still waiting. My uncle called and the person over the phone said both were on their way. Mine finally arrived, about a half hour late, but his was nowhere in sight. I call them back only to be told that the quote she gave us was for ONE arrangement which was 100% false. Even if it wasn’t, why would you order flowers that are going to arrive at the end of a funeral?! If she had ever told us there’s no way we would’ve ordered two arrangements. To add insult to injury she said there was no way we could cancel or get a refund because she had already started making it.
The arrangement finally arrived at nearly 11pm — about three and a half hours after we ordered it. They were nice enough flowers, but there’s nothing in this world that would make me feel it was worth it to deal with these people.