Palmetto57 Volkswagen

Horrible customer service. Long wait times. Made an appointment for 1:30pm online, arrived at 1:10pm and they didn’t start working on my car until 2:30pm. They’re excuse is that their very busy on Saturdays. Second and last time I come here.

Worst service provided from a dealership service center experience EVER!
My Volkswagon Tiquan needs 2 recalls fixed… I had an issue with it the other day, the lights kept coming on quickly as I turned the key to start, all the woman Daisy kept telling me is I need diagnostic which is $ 120 for them to tell me what’s wrong with the car! (Seriously, that is not customer service) … I was so irate, I drove to my mechanic and had the minor issues fixed, at which point they told me that I have a leak and that I need to get the engine washed underneath so that they can see where the leak is coming from, I did, they told me the turbo is leaking oil. At this point I went back to the dealership, parked in the customer parking, walked up to the service and wanted to see if my car was covered under warranty/​recall bc it’s not a pressing matter but the car is fairly new, I bought it less than 2 years ago. As I sat there with all my paper work, Daisy ran my vin # and proceeded to tell me again that I need to run a diagnostic for $ 120 for them to look at the car. I reassured her that I do not need a diagnostic (being that I just drove from my mechanic), but I had a few questions if my problems were covered under warranty/​recall? So then she asked me if I had it checked, I said yes, she then told me that I need to have it serviced for 2 recalls, I asked if the turbo falls under the recall, she asked a fellow worker in the office of the turbo is covered under the recall they said yes. This was Wednesday of last week. She said «bring it on Monday and drop it off, we open at 7, we’ll put it in» I then had to ask if it would take 1 day or 3 days? Am I going to have to find an alternate way to get around? I have to work! She said «yes, about 3 days» I said ok.
Today is Monday, I drove to Volkswagon at Palmetto 57, got there at 7, like Daisy instructed me, to drop off my car to get the recalls and turbo fixed, (it’s my understanding that if there’s a recall on your car that it’s a pressing matter) bc why else would there be a recall? Anyway, I had a friend follow me, making alternate arrangements for me to get to and from work for the next 3 days. I drive up to the service center and go and talk to Daisy, she tells me now that I need another diagnostics for $ 120 to see what wrong with the car!!! WHAT??? We spoke the other day, I’m dropping my car off, she then proceeds to tell me that the turbo IS NOT covered in the recall, runs my vin 3 more times bc I just can’t believe what S@**Ty service that I’m getting right now from a woman who has all these awards on her wall! Wtf? AFTER she told me on Thursday its covered and to come drop it off, today they need to make an extra $ 120 off me to TELL me IF the turbo is under warranty or not. She asks me «would you like to leave your car for the 2 recalls?» Hmm, let me see… «I do not trust a word that comes from your mouth at this point, you’re sup to be a professional who I can feel SAFE to leave my car with KNOWING that you have my best interest in mind as a customer of yours» not her insinuating basically that in order for us to even get anywhere, you need to pay $ 120! There’s a reason that there are only bad experience written under your name in Unilocal and no thank you, I will take my car to another dealership to talk to a professional who can help me. Ans I NEVER write reviews!!!

Horrible service, they sold me a car under false pretense and when I went back to return they laughed at my face and refused to service me even tho their policy online says 3 day return worry free guarantee. FALSE ADVERTISEMENT. They are all liars. The GSM Spanish young guy with glasses is a deceiving prick. And Aldo the sales rep is another one A LIAR. Yelling at me across his office saying that I am giving him a heart attack, that he is going after me threatening me because of his health. I’m sorry but if u are overweight and Have health issues that is not either here or there be PROFESSIONAL. I have never been mistreated this way in my life HORRIBLE customer service. Then he tells us he is going to see what he can do and walks away. Hides for 45 mins while we are waiting patiently, nine o clock hits and they are kicking us out. This is RIDICULOUS. and to think I was going to purchase a secondary car there. NOW I will warn everyone to stay away from this hell. I work hard for my money and for them to steal from me like that… For them to tell me this is a car not a toy!!! And the OWNER of this dealership wont help. But it’s cool i reported them to BBB… I may have lost this battle but life has its way of settling the score.

Most horrible experience in my life as far as buying vehicles, they put the the s and sharks and only think about Number and taking your money. Once you sign an agreement they don’t even hold themselves accountable for their three day worry free guarantee policy that you can return a vehicle within those 72 hours. They are fraudulent and without any doubt horrible individuals and have no soul or care for humanity.

The service department is great. Ask for Moe. He is so nice and explains everything as they are fixing the car. The service manager was really nice too. They believe in customer service and not just how many cars they can get out the door. I was dealing with another dealer and I was so upset. VW recommend palmetto 57 and it was the best thing that could’ve happen

Worst timing ever! I asked the guy how long it was going to take for my car to get an oil change and he said an hour and half. I been here since 9:45 am is 12:30 and my car is not done yet. The guy comes in a said «oh they made a mistake and fixed someone else’s car first»

I’m not sure if the salesman was lying, didn’t speak English well, or was uneducated. I will give him the benefit of the doubt, since he was misstating information that I could easily verify. In any case, we left and found a slightly less sleazy VW dealer.
I really think VW should police their dealer network since places like this ruin their reputation.

The site of my first car buying experience!
I didn’t know what to expect and was bracing for the worst. I had an appointment to check out a used car I found online. While on the phone, I told them all of the models I was interested in seeing and hoped they would be ready when I arrived. That didn’t happen but it wasn’t a huge deal.
I was attended by Ignacio. He was friendly and, most importantly, not pushy. Honestly, I didn’t feel like he was trying to sell me anything and it was a relief. Once I decided to purchase the car, then came the dreaded negotiating. It was alright but definitely drawn out (I was there until 10:00 pm). Once we finally settled on an agreement, I learned I’d have to return the next day to do more of the paperwork because something was wrong with their computers. Rawr.
When I returned, I had to wait half an hour for something that only took a few minutes. It was pretty frustrating. Upon purchase, I was also promised another key and it was like pulling teeth to try to get a hold of my salesman or anyone from his team that could update me on the status. I know that they’re just on to the next sale but it’d be nice if they could show some care to former customers, as well.

These guys are scammers!
They’re customer service is horrible!
Do yourself a favor and stay away from this place, they’re selling shitty used cars.

Sales — horrible, disorganized, uncommunicative. Lost, or didn’t bother with my paperwork. Had the wrong information on file for me, after I gave my correct information in person. No one there takes responsibility for communication or answers the phone. They don’t return voicemail messages. Two months later, my issue with my trade-​in vehicle is still not resolved. Don’t deal with these people unless you want a big headache.

I came to this place the first time because my car needed to be serviced after driving it 3,000 miles across the country. After a general service which cost me quite a few hundred dollars they told me my timing belt needed to be replaced. Since I don’t know much about this stuff and knew that a broken timing belt was bad news, I obliged and had the folks at Palmetto57 fix it for me, even though it likely cost me a little more than if I went somewhere else. I left assuming the problem was fixed and my car would run fine, and while the engine light was still on I just chalked it up to my engine needing to cycle through a couple times before it went away.
Not even two days later my check engine is still on, and I’m having problems with my car revving up while in neutral (often past 2k rpm’s) and having a hard time braking in short distances. I went back to the dealership to get it fixed and they told me my vacuum pump needed to be replaced since it was broken as well as the hoses connecting to the pump since it was leaking. The issue here is they wanted to charge me well over $ 1000 to complete the service, and after doing some research I found that I could probably get it done a little cheaper somewhere else.
I ended up going to another mechanic (highly rated on Unilocal) to give me another diagnosis, where they told me that the vacuum pump was absolutely fine and didn’t need to be replaced. However, the hoses needed to be replaced and resealed. They also found a bunch of other major issues affecting the running of my car and also gave a full detailed list of EVERY SINGLE THING that went wrong with my car. Total cost was $ 488 to fix issues the dealership never even told me about.
I feel like the service center at Palmetto57 tries to pull a fast one on customers who don’t know any better and charges lots of money to use «bandaids» to temporarily fix your car’s problems instead of actually fixing the main issue.
Also, their scheduling system is a nightmare. Their online system doesn’t black out times when they are booked, so you could easily have 20 cars show up for the same appointment time. The first time I dropped my car off at 11am. THEY DIDN’T EVEN LOOK AT IT UNTIL 5PM. If I had known they wouldn’t have been able to look at it until then, I wouldn’t have shown up until much later. If I didn’t have my girlfriend come pick me up early on I could have been waiting at the dealership for 6 hours before they even touched the car. After waiting for over two hours without even a simple status update, I’m glad I chose to leave. I don’t know if calling them to set up an appointment will yield better results, but don’t hold your hopes believing they will be timely with your service.
If you need to get your car serviced I would highly recommend finding another mechanic. Although my particular service agent Moe was very friendly and seemed to want to make sure I was happy, I was ultimately left unsatisfied with the over-​priced services and the undetailed and vague reports about what was actually wrong with my car.

Service center — Moe is amazing! By far has the best customer service skills. He’s the only reason I would recommend this place!
Moe– you are a gem! VW palmetto57 is very lucky to have you as an employee!

Because I live in Key West, I wanted to be sure all details were worked out before I made the 7-​hour roundtrip to Miami. The sales rep and I agreed to everything on the phone. I subsequently followed up with an email, detailing the transaction. I drove all the way to Miami and after I arrived, I found out that she couldn’t do the deal and «claimed» to have not received my confirmation email. However, her sales manager showed me where she HAD received my email.
After I went back home to Key West, without a new car, I notified the sales rep that I was not happy with what had transpired. I received an email back stating that I wanted a deal that just couldn’t be done. This is SO incorrect. What I wanted was the deal that she presented to me over the phone and the deal that I detailed in my follow-​up email to her that she «claimed» to have not received. This was a textbook case bait and switch and I am going to notify the authorities. Buyer beware!!!

Moe was really nice and always mentioned the status of the service every time he saw me.
Palmetto57 has some of the best customer service I have ever seen in dealerships. !!! Moe is the guy to see if you need service for your VW !!!

Do NOT service your car here! Multiple issues arised immediately after a simple oil change. I’m confident my car was sabotaged.

Daisy was very friendly and professional. The service took less time than expected, and they even included notes of suggested maintenance items to address during my next tune-​up.

I was only here because BF’s car broke down, again. When I pulled into the parking lot the sales vultures swooped down on me for the kill. I can’t blame them for trying. At least they are attentive but to offer to take my used car in on an even up trade for one of the new cars pointed out when I know my slightly used AMG has twice the value of the new car offered, I can’t say I was very impressed.
Palmetto 57 has to be one incredibly busy place as there are cars parked and seemingly blocked in everywhere, hardly any room left to park in the entire dealership. But I was here to deal with their repair shop. I have to say they are polite as anyone could be and though things go wrong, particularly with BF’s automotive run of luck, I kind of find it odd that so many repair items like some sort of sensor for a late model car wasn’t in stock and had to be ordered. Also, if here on a Saturday, apparently they are unable to get a necessary advance permission from Volkswagen higher ups to do warranty repair work on a failing water pump. Just because of that, the car had to be left until Monday, however, I must say they were very accommodating providing BF with a brand new top of the line fully equipped Volkswagen as a free loaner.

NEVER FINANCE A VEHICLE FROM THIS DEALERSHIP!!! BEWARE STAY AWAY!!!
This place is completely disorganized. I went in to service my lease and inquired about financing the vehicle. Ended up financing because my payments went down drastically. Financier did paper incorrectly in November 2014 and till this day March 2015 still incorrect made two payments at the dealership because of this issue. And VW credit never received them they show me 30+ days past due and Yoni the finance manager assured me that a payment would be sent 2 weeks later nothing was ever sent.
If you like having to go see people at a dealership who care about nothing but commission and will forget what you look like and will never resolve a problem they started, well then walk right into this giant orifice of cow crap they call a dealership.
I even emailed the owner and contacted the general manager and no one calls back.
I rather step on a nail then buy anything from these people ever again.
The only reason I put a star is because I have to.

Horrible experience ever from a VW dealership! On my way to work, my window goes out so I call
Ahead to see if it can be fixed and if a shuttle can be provided so I could get to work. The advisor assured that a car could take me to work.
I get there, they take in my car and I had to wait to speak to advisor. Advised that car will be there in 35 mins, I immediately call my supervisor. Sales man tries to solicit a sale, so tacky, and I sign papers by that time car is there to take me to work.
I get a call stating the work will be $ 660 AND OFCOURSE, more work needs to be done to my car which brought my estimate over $ 1600! I refuse but was told my window was now up but if I push button it will come down and be stuck again.
I take UBER to dealer, I’m told it will be $ 115 fee! For what?! A service to a client? To put my window (which was still down even further than it was initially) so I ask to speak to manager. Pablo says, management isn’t in at the moment and that I would have to pay to get my car.
I go to cashier and demand to speak to manager, she pages him with no issue, Pablo LIED! Arrogant, manager does nothing, even claims all VW charges to look at cars. I’m a military child, never have I paid in 3 other states aside from the work that is performed on my vehicle.
I called VW, filed a complaint, left message with dealership GM and awaiting phone call. I signed client refused to all charges.
Meanwhile, I had to leave with my window down further than it was originally. Try driving around with your window down and A/​C on!
This place is a scam and they give horrible service! Buyer and customers BEWARE! Gonna contact the BBB and ADA regarding this! Just horrible!!!

Service department almost ruined my wife’s car
Oil change, didn’t put new filter in correctly, broke dipstick and intake plenum, car ran out of oil while on highway.