AutoNation Ford Miami

I came into autonation ford to look into buying a used car. I ended up leaving with a brand new 2016 ford focus. The whole staff was very friendly and helpful. Especially Leonardo the salesman who helped me.

I will say that the sales rep Evelyn Castro was a constant professional and extremely courteous. I’m sure she’s an asset to her sales team. The sales process went pretty much as expected. (lengthy process) and I was a little upset that Autonation Ford does not list full pricing on their vehicles (i.e The original truck I was interested in did not have the wheels and lift package included in the listed price.) I’m sure this is a ploy to lure customers to the dealership. Other than that, I don’t have any complaints regarding customer service, and my new F-​150.

Great service Roberto Contreras helped me with everything I would highly recommend coming here I’m loving my car!

Absolutely fantastic, fast, friendly service I’ve encountered! Came in for service, and didn’t have an appointment. Not only was my car taken in right away, but I also received fast and curious service! Highly recommend for service! Juan Mesa — thank you so much!!! You were amazing! I’ll be back to see you!!!

I recently purchased a 2016 mustang gt and leased a 2016 for explorer as the transactions with the mustang everything was super smooth but i had and issue with the Explorer because my insurance so i had to leave and come back next day, i fix all issues with the insurance and went back to the dealer i just needed to sign the papers and leave well that dint happened i when from 20 o 30 min to 3h just because someone forgot to submit my paperwork in the finance department that really got me thinking but Daniel ho was my sales person made sure to compensate me for the issue and im really happy with my purchase so thats why i give a 5 star but please make sure if you promise something make it happen thank you for your service Lj.
I highly recommend Daniel he is a nice guy and is really helpful

Just got my new 2015 F150 from Autonation Ford! Super happy with the deal and the help I was given by Javier Garcia (sales consultant) he was friendly professional sales rep and wouldn’t want anyone else helping me out. He gave me the best deal at the end of day and the knowledge he had helped me pick the right vehicle and right monthly payment I needed to be at. Javier’s team at Autonation helped make the process so much better, Raul Rodriguez (sales manager) helped me check out vehicle to make sure what I was driving off the lot was in perfect condition and Steven Cedergren (financing manager) helped me fully understand and comprehend everything I was signing. I really couldn’t put better team then that together. I have purchased well over a dozen cars and this has to been by far the best experience I have ever received. Thank you!
P.s I will be coming back and strongly recommend anyone to give them a shot!

Great service and very informative through out the whole process definitely the best Ford dealer in the northwest area

If you’re going to buy a car from Ford in the Miami area, Stan’s the man to go to! He was very accommodating, pleasant, and customer-​oriented. He makes the experience what it should be!

Good experience with customer service but something’s where missing from my car and some malfunction with my vehicle and it’s taking for ever for them to fix the problem and there is no communication with what’s going on I wish I could say something good but I don’t

AutoNation Ford was the place where I bought my car. I have a Black 2013 ford mustang. Since then, it has been the place where I do all the oil changes, tire changes, and other necessary inspections. Their prices are competitive, and very good, especially when it comes to their oil change. For my car, the mustang, I pay about $ 40 for a full oil change service; not a bad deal compared to other places. They are very easy to schedule an appointment with for service, and the staff has always been friendly. As a good business, they try to make you change tires every time you go for anything, and I make jokes with the representatives by saying that by now, all tire assessment credibility has gone down the drain. lol. Other than that, their service is quick, efficient and helpful.

I went on auto trader and I saw a nissan altima 2013 for sale at auto nation ford. The price was great and the dealer honored the deal. The car at the dealer was priced 3k over. Anyhow, my sales rep was Evelyn. She was nice, but nothing out of this world. When I test drove the car, I noticed the break light would come on and off… I asked her about it, and her response was .I don’t know. I’m not nissan. Then the dash board was popped out as if l someone had disassembled it. I asked her about it… her response… oh I don’t know. Never did she say… I’m not sure, but I will find out for you. Naturally I became skeptical about it and she didn’t like it. Usually at other car dealers they give you an incentive… like a free oil change. or something… there was nothing. When, i asked she said no, we are already losing on the car.
She told me the car had no open recalls, when later it was discovered that there was. I ended up buying the car because I liked it. it had nothing to do with the service. However… Shawna from the finance dept. was very nice and patient.
When I left with the car, they forgot to put the mats… and at that time the service dept was closed and she couldn’t get them for me. My experience there was blah. The car sold itself…
I later went to nissan and they corrected the open recall and changed the catalyst which wasn’t working correctly. The break light was that it was low in break fluid. So this is why I gave it 3 stars… it’s really worth 2.

We had a very good experience here with Salesman Danny Cutie, and we didn’t even buy anything! We were looking for a cheap, decent car for our teenage nephew. Danny was honest about what we could get for our money, was willing to really listen to our concerns about budget, and even dropped some life wisdom us ;-) In the end, my nephew decided to keep saving up money so we didn’t purchase a car from Danny, but the time and love he showed really changed my negative outlook on Used Car Salesman.

I had quoted a price through truecar and was contacted by Jeremy after submitting the truecar prices online. They mentioned they have to honor the truecar price, unlike other dealers (namely: Gus Machado) that informed that «no one» would honor those prices. Well I showed up to the dealer with intentions of only looking, and after getting an offer slightly higher than what was quoted (due to extras they like to throw in), I worked the salesman down to the truecar price. My salesman, Abdel, was excellent through the process and he was very willing to reduce the price to earn the sale. I do recommend him and this dealer as they do honor truecar prices and were willing to expedite the car buying process, which can certainly be a long, painful process in some cases.

Had an unexpected stop at Autonation Ford Friday afternoon after my tires felt way out of balance due to a couple recent flat tire events. Saw Mr. Jim Cady the Assistant Service Manager. He was able to squeeze me in to rebalance two of my tires that were repaired earlier. They used the Road Force Balance service. Presto, all fixed! Able to continue on my journey. I’m a very happy customer.

Had a great experience last Friday when I took my Ford Fiesta to get serviced. Staff was courteous & great for explaining stuff. Maybe the cashier girl could smile a little bit more, but I’ll still give the 5 stars! Will definitely go back!!!

Started out as a not so good experience, the car we wanted ended up being sold without communcation to me and my wife. But They made up for it and we could tell that they genuinely were apologetic about the inconvenience. Ernesto & Carlos were the gentlemen that helped us out, and we ended up getting a better deal than what we actually came for. I must say everybody here is passionate about getting you into a good car and rolling. The finance guy is very experienced and he was also very understanding of the situation, and put us in our 2014 mustang. Thanks again guys!

We had a great experience leasing our car from Autonation Ford. If you go ask for Roislan Hernandez he was great to us. He gave us a great price and he was the nicest sales person I’ve met. I hate going to dealers but this was a great experience .i will be back in 3 years to get anew car :) Thank you to Roislan.

We had the best experience buying our new cars at AutoNation Ford Miami. They were patient and helped us to find the best cars possible. We will be going back when we are ready to trade in!

Awesome Dealership and Awesome Sales Staff! Ask for Carlos Delgado, he helped us find the perfect Mustang! Would definitely recommend AutoNation Ford Miami to anyone looking for a Ford.

Bad Experience! I bought an 2011 E-​350. Bad idea!!! It took 3 months to get my car tag registration. After purchased i found out Car has mileage fraud issues. It seems the odometer was set back 40 thousand miles according to paperwork. I asked to exchange car due to this issue and the general manager refused to exchanged my car and told me to hire an attorney if I wanted to. Very disappointing after my second purchase there management couldn’t exchange my car and make me a deal on another vehicle that wouldn’t have mileage error or with odometer set back. Very disappointed auto nation doesn’t care about customer satisfaction. I will never buy any more vehicles from auto nation or recommend this company to anyone.
This company failed to make one customer happy and sold me a bad car.
Stay away from auto nation ford or any auto nation dealer