Mattress Firm Dadeland

Everyone was very friendly even after we bought our mattress. Let’s see when the mattress gets there if it’s what my husband has been looking for!!!

Great service from sales manager Diana! She was very knowledgeable about all the different mattress option and found us the right one! We even got free pillows thanks to Unilocal

This mattress firm is the best in Miami.
Frank was the best sales associate! He spent hours with me explaining everything. I must have laid down in every bed 10times. I am a very pick shopper and he never got frustrated, and always remained with a very positive attitude.

So I went to a couple mattress stores, including another Mattress Firm, before coming to this location. The salesmen were a tad annoying and not always the most helpful, but Eric at the Kendall and US1 location was great. I must’ve tried out just about every bed on the floor three times before finally making a decision. He was very patient with me, answered all my questions, and really helped me choose the right mattress that suited my needs. He really knows his stuff. I love my new mattress, and would definitely recommend Eric to anyone looking to buy a new mattress. Exceptional customer service! I’m so happy with my purchase.

We looked for mattress with my wife and went to several stores around.
I want to highlight the great job of this team in this Dadeland especially one of his sale associate Nick. We put them a good challenge and they accept to take it .
Nick gave us very your good advises and time. You definitely made this sale with us and get a price match with his manager Franck Lopez who was also on top of his game. I understood it was his first sale so well done Nick and great support from Franck.
Nick please keep that great spirit and wishing you good sales
have an happy 4^th of July

I went to 4 different mattress store before finally finding Eric at Mattress Firm who was able to educate me properly without just trying to close a deal. I finally found the right mattress for my bad back!

Very Helpful sales managers. I have bought several mattresses at this store. My last one was for my Father who is handicap. The mattress I bought was not confortable for him so I went back to change it for a softer one. It was incredible the service, going out of their way and even store policy to accommodate a better sleep for my dad.

we went to buy a bed today and were very pleased with the service! Sam was super knowledgable and helpful and was more than happy to help us find a mattress within our price range, and even was able to get the price lower than we anticipated! awesome!

AWFUL! I would like to not even give it a single star. Apparently this is one of the top selling stores, maybe because they keep pertinent information from you when you order your mattress. We purchased a Simmons BeautyRest mattress-​plush for over $ 1200. We got it delivered two days later and slept that night like crap. We ordered a plush pillow top, and it was plush in the store, but not the one we got. Ours was like sleeping on a plank! I only made it about 30 min. My husband made it a few hours and then woke up with numb shoulders, I woke up with a stiff lower back, it was terrible. We immediately went back to the store to let them know they gave us the wrong mattress. We didn’t order a firm mattress, we ordered plush. The man in the store (George-​who is always there working) was a hothead. He told us we needed to go home and jump up and down on it to soften it up. He also said it takes at least a month for it to become soft. He was not willing to budge on exchanging the mattress. He said we must keep it the required 22 days before they will allow an exchange. We told him there was no way in hell we could sleep on this rock for 22 days. Would he like to pay for our medical bills that this awful mattress was likely to cause?! He began to become more and more angry and told us to «go home and run up and down on it and there was nothing he could do.» If we did what he suggested, we would void our warranty right out! How genius of him! Then even after 22 days, he doesn’t have to allow us to swap it because we could have broken it if we would follow his suggestions. We asked to speak to his manager, he said he was not allowed to take calls on Saturday or Sunday and it would be Monday before we could speak to him and even then nothing was guaranteed to happen. There were others shopping in the store and we told them he should be honest and upfront to them, because we were not told by anyone the truth of the mattress. We were never told the mattress in the store that we fell in love with, was not the mattress we would get at home! We were never told we have to run all up and down it and jump on it to make it «softer.» Which should take about a month?! So needless to say we weren’t getting anywhere with George. I also had a coupon for «free sheets» with any Simmons Beautyrest product that they would not honor because they said the bed we purchased was a «sale» bed (none of this was stated on the coupon). We left and went to another Mattress Giant down by the Falls where Mary Lou was very kind and helped to us and gladly exchanged our mattress. Of course we had to spend more money ($ 400 more) and pay another $ 70 for another delivery, but at least she wanted to work with us! George didn’t! She too was able to call her manager. the same manager as George has! Funny, she could call him on a Saturday!!! Also, guess what? We got the FREE sheets! That was untrue about a bed being on sale and not honoring the coupon. It was on ALL SIMMONS products, so once again, he lied to us. Only bad part is we have to wait a week for our new one to arrive.

One of the 10 or so shops I recently visited while looking for a new bed. I really liked the fact that the staff were perfectly willing to let me spend as much time by myself trying out different mattresses, without pushing me to make a purchase, yet they were extremely helpful afterward when I had a few questions for them.
I ended up buying from another shop, but this would be one of the first couple of shops I would visit if I were going to buy another bed.
The only negative was that, apart from trying to sell me a bed, they also tried to sell me that «mattress protection» spray that is a total waste of money (I see it as the equivalent of the rust protection treatments, or the $ 80 emergency kits that are basically a bunch of band-​aids, which the auto dealers try to get you to buy).