Macy’s

I got my make up done by Sam at the Impulse counter and she was excellent! I give her 5 stars. She knew exactly what she was doing and did a wonderful job on my make up. It was the day of my graduation and MAC cancelled my appointment. Mac was horrible and that’s why this post has 3 stars. They were rude and kind of just brushed me off. I went to the Impulse counter very upset and was worried about what I was going to do for my make up. SAMs boss suggested her and she agreed to take me even though it was extremely last minute.

I don’t know who was at the Bobbi Brown counter today, but I had a family member who came to get 2 products and they gave both items wrong. How can you get something wrong when they’re showing you the picture?!! She then had to go back to get the correct products. Then there was another incident at the Mac counter which I’m not even going to get into cause I have things to do. I don’t know what’s going on, but customer service is bad nowadays wherever you go.

Me gusta mucho este macys todo limpio y me atienden muy bien … Ojalá contraten más gente para que sea más rápido ya que a veces se demoran en buscar los productos

the heat in your dress area on third floor is unacceptable and a disrespect to your customers. it is unbearable to shop for a gown in these conditions! i can just imagine all your sweaty clientele trying on and leaving their disgusting sweat on these beautiful gowns that are pricey so stop being so cheap and turn up the air conditioner asap!!! very, very disappointed!!!

Searched for a dress for an important presentation at work & went there since this location was the only location in South Florida that had my size. (I live in Coconut Creek) I called on the way down there & spoke with Caridad on the phone and she not only helped me track down the dress, but was so sweet and courteous when we met in person. She also offered complimentary steaming of the dress and wrapped it up and sent me on my way. By far the best experience I’ve ever had with a Macy’s employee. Dadeland, hang onto her! She is an invaluable asset to your sales team & she sets the bar on customer service !

This review is for their phone customer service. When you call their number 1−866−593−2543. Every time I called their number, they were never, ever, ever, able to help out. They will tell you everything has been taken care of & a few months down the line you get yet another bill from them. I DO NOT recommend getting their credit card or doing business with them. They are quick to take your money but not quick to resolve issues they have. Oh, & God forbid you try returning/​exchanging your wedding presents, they will tell your friends that the bride doesn’t need a receipt when in fact you do (even to just exchange the d*mn thing). They’ve lost a customer for ever! & I’ll make sure I tell my fam & friends to stay away from them.

Restrooms are disgusting and the store employees are rude, they try to ignore you and act like they don’t work here so you won’t ask for help. I only come here because Nespresso is here.

Furniture Dept gets 5 stars!
They have a great selection & great sales. I bought a sofa there at a great price. The sales man (Tony Gonzalez) was very helpful. I opted to get the extra warranty which is fully reimbursed to me if I don’t end up using it.
About a week after the sofa was delivered to my house, I received a flyer in the mail that my sofa had a new sales price with an extra 10% off. I called Tony & he was able to credit my account with the difference OVER THE PHONE! I didn’t even have to go down there.
I got a 12 month no interest finance plan which I will definitely pay back before the 12 months are up. Overall, Macy’s is a great place to get furniture!

This location is alot better than others I have been to. Although it can get crowded and busy they have a wonderful home section complete with wedding registry section.
This Macy’s is alot neater too and does not feel as crowded as other Macy’s I have been to.
The prices at Macy’s are a bit steep and I find that you can find some of the same brands elsewhere at about ¼ less of the price. This location is conveniently located near lots of yummy dining places! Good luck beating the traffic and finding parking.

Love macy’s. If I could live here I would.
Came in to purchase 3 suits. Miriam was the seamstress taking care of me. She is awesome. She kept finding all the sizes that I needed. Even the 1 piece suits that had pants that didn’t fit she took care of and switched out.
My only complaint is the perfume department. When the staff see you they jump at you like Hawks. A little over whelming. I wanted to purchase a cologne but got discouraged after seeing how they all attacked.

I absolutely love Macy’s. I love the shoe department at Dadeland. They always have great sales and awesome customer service. The handbags and makeup departments are also great! The customer service in the women’s dress department is a little off though. I once wanted a dress and the lady at the cash register said she couldn’t sell it to me because it didn’t have a price. I went back a few weeks later and the dress was still there. Anyway, this bad experience does not lessen my love for this place. I will continue to visit for as long as I live!

I love Macy’s it’s the best clothing store in the world and this Dadeland Macy’s is big and the staff is friendly and the store is very clean and organized

Look for Armando in the shoe dept. He’s very nice an helpful!
This review is based on my experience on 8÷21÷14 at the Macy’s home and family store at Dadeland. I was looking for shorts for my son and saw a pair that I really liked though it was not the correct size. I went up to the counter and nicely asked the two people who were there if they could help me find a pair of shorts of the correct size. The young man at the counter quickly replied «whatever is there is what we have» without even offering to help look around. So I asked if he would help and he didn’t even move and looked at me like I just asked him something totally crazy. I had to boldly say to him «oh you can’t help me?» so he gave me a very bothered look and hesitantly pretending to go around looking through some clothes and said he couldn’t find them. I really had to hold my tongue because I so wanted to give him a piece of my mind. I ended up buying 4 pairs of shorts anyway as my son needed them and he kept leering at me. I almost said to him «you got something to say» but being that I’m a mature adult and had to go pick up my son I let it go. I believe his name was Justin and he really should give someone else with better customer service skills do his job! It’s a shame because I shop at this Macy’s a lot as it’s the closest one to me.

I love shopping here but I hate how the employees fight over you because they’re on commission. It’s understandable though because they have to make a living

Horrible service! Short staffed. Waited over 45 minutes just to see a watch. Poor selection and the representatives lack knowledge on fine watches.
Avoid this place.

Benefit Brow Bar:
First off, they did a good job with my eyebrows. No complaints. But when I sat down and the girl that was going to start doing my brows started cleaning off the workspace I tried to tell her how I like my brows thick, etc. and she just didn’t respond… at all. I tried to continue by saying «I’ve heard you guys are really good!» and still no response as she picked up. So I just sat there hoping she heard that I didn’t want half of my brows waxed off. It was really awkward and honestly kind of annoying.
Also after I payed and the cashier handed me the receipt, she also handed me a small envelope that said «TIP» on it. I was really insulted especially because I already had the cash to tip with in my hand, so I just handed it back to her, said «Thank you.» and personally gave the girl who helped me the money.
Overall, very awkward and they did a good job waxing my brows.

Didn’t shower this morning?
No problem! Just walk down the red carpet center of this Macy’s and say «Si» or «Yes» to all the perfume mongers. They’ll have you smelling like a French whore in under a minute.
That is the down side to this location. Trying to dodge them is like playing a game of Sharks and Minos.
But the rest of the store is awesome. I don’t know much about clothes or brands. So I like to be able to wander around till I find a section I like. It helps me to compare sections and a get a feel for what I trends I like in the first place.
And you can get your shoes, your make-​up, your jewelry… you’re entire outfit is here.

I wanted to order online. I could have done it in less than 5 mins. But the Security Code on my Discover was not taking it, it keeps giving me an error!
I called 1−800#, which happened to be located in Florida, the girl behind the customer service was SO DANG SLOW, I was falling asleep! After she asked for my email address, she asked me: Portland, Oregon? What about it? That’s my city & state.
Each time she asked me a question and I answered, she was polite enough to say: thank you. But, she can’t type fast enough, and she talked really slow. My grand daughter can talk a mile a minute, and draws fast, but this woman is typing so slow, that I finally got so frustrated, CANCELLED MY ORDER and hanged up!
People behind Customer Service should have at least 2 – 3 years of basic KEYBOARDING SKILLS.
I saved $ 248.00 today!
Update: I bought brand new towels today, I thought I will replace my wash cloths, hand towels & bath towels, in colors that MATCHED. I’m tired of the towels we’ve had for 20 years, there’s nothing wrong with them, I got them each for $ 4.99 CLEARANCE @ Mervyns’ If anyone remember who they were!!! Yep, that long ago!
When I got them, they came in 3 different shipment, but they were soft but not absorbent enough. If I want to wipe the tiles, that’s like spreading the water around, but it’s not going in the towels, the paper towels can do better than that! I felt like I just wasted my money again! Honestly? I’m keeping my old Mervyn’s towels!

The Macy’s at Dadeland Mall is phenomenal!
I came here to buy my mom a birthday gift, and all the sales associates were attentive and definitely try to assist you, but they definitely give you that snobby feeling– some of them, anyways. There are also several floors filled with great selections of anything you need to buy. I have not tried the sales rack, but I will definitely pay it a visit next time.

Gentlemen,
Please raid the clearance racks immediately!
Levi’s 569 (in gray) = $ 25
Ralph Lauren thermal hoodie = $ 11
RVCA t-​shirt = $ 4
You better hurry…

Yes this is a classic place to go to shopping at if you are in my neck of the woods but when I come here I know exactly what I have to get and I go directly there because…
1-​too crowded… ALWAYS
2-​too many people shoving crap in my face and pushing me to buy (must either be on my cell or with headphones on)
3-​too many perfumes being sprayed in the air– yuck
4-​if I wander around, I spend money I don’t need to spend… lol
It’s worth coming here because they have variety, but the thought of all of the above makes me want to run the other way! I guess once in a while it doesn’t hurt.