Lorenzo-Bomnin Chevrolet

I am not one to waste time and browse at a dealership. I have always bought a car on my first trip to the dealer because I do my research and come looking for a specific car. Today was my first and last time visiting this dealer. Customer service is non existent from the moment you walk in. We were not even acknowledged when we walked in and had to wait 20 minutes to get an available salesperson to show us the car. First time this has ever happened to me. They have an attitude here as if they are doing you a favor and really do everything possible to not sell you a car.
I test drove the car and the route I was told to take was so short I could not even accelerate to test car. When I asked for my husband to test drive the car I was told there was not enough gas in car… really?! Salesperson knew nothing about the car, not even the price. We were told to take out our phones and search for price online.
The car needed the bumper replaced and they told me all cars are sold as is and prices are non– negotiable. I didn’t realize this place was a Carmax wanna be. I told sales guy that the bumper was a deal breaker and what would they do to make this deal work and he just shrugged his shoulders and said nothing. He had zero interest in selling the car and let us walk out as if nothing. Horribly managed dealership that does not value customers. Do not waste your time coming here. I will be taking my $ and business elsewhere.

If there could be a 0 star rating that’s what I would give them. They get a negative rating on customer service, the salesman we had had no people skills and he knew nothing about the trucks we were trying to buy. He was lazy and rude as well. I even asked for another salesperson because after 30 mins of waiting on our guy to bring the truck up, he still couldn’t find it. All along the truck was in the front of the dealership. He first spent 20 mins trying to find a truck they had already sold.
Against my better judgement I allowed them to take my info and they ran my credit without asking me. He left us in his office for 20 more mins while he lollygagged at the front with the other salesmen (who were taking up all the guest seating) while we stood waiting during all of the first part. I ended up walking up to the front and getting my DL back so I could leave. I would not even look at the numbers they came up with because they didn’t allow me to even make them an offer. I’m pretty sure the kid just smoked a fat one while we were waiting because he reeked when he finally showed up with the truck. Overall horrible experience and I will never go back to this dealership. I’d rather overpay at another dealership with salesman who are not rude and have half a brain. I’m giving them a big fat F!

Judging by how many times Yanisley Bomnin needs to respond to negative reviews asking them to contact her she must be the busiest person at the dealership. I actually do appreciate the follow up, but I would not set foot in your dealership nor even contact anybody there (again) via phone/​email if you paid me to do so. Best of luck trying to save that trainwreck of a dealership.

DO NOT BUY FROM THIS DEALERSHIP
The worst customer service I have ever experienced. I bought a car from them in February 2015. After purchasing the car, I had some questions about my contract but Carlos, the finance manager, was nowhere to be found. After leaving messages and emailing him for months, I never received a response. The only way I ever got a hold of him was by getting transferred to a manager who said that Carlos does not answer the phone for calls that are transferred from the operator, but that when Carlos would see the call coming from his line, that he would answer. That worked. But it still has taken ages to get my requested documents.
DO NOT BUY FROM THIS DEALERSHIP. All they care about is getting your purchase and then there is zero follow through. Give your money to a dealership with more respect and regard for their clients.

Beautiful showroom, great service, and best prices in South Florida. Jorge Tauil was our salesman. Excelente trato y calidad humana. Te lo recomiendo. Excellent service and great person-​thank you Jorge!

I tried to buy a Silverado for a fixed price of $ 13 000 off msrp. First they tell me I don’t qualify for some of the rebates then they raise the price $ 1000 over msrp. I hate bait and switch. Also the sales man didn’t call me back.

After posting my negative review of the dealership, the owner of the dealership called me personally to apologize for the mistake. To me that is a huge step in the right direction for Lorenzo and his staff. As he explained with me, mistakes happen in the car industry unfortunately, but they are spending the time and money to learn from them and better their staff. They say 100% satisfaction, I would not say I’m 100% happy but I’m 100% surprised at the lengths they have gone to fix the problem. Thank you Lorenzo and staff for your help!!! Major kudos to you for fixing a mistake.

I have been car shopping for the last 3 weeks and although I didn’t buy there I was welcomed by Alberto Diaz and was treated with great customer service and if I ever look into Chevy he will be my guy.

Poor customer service the worst I have ever seen. I bought a car used a Chevrolet and had many many issues. Once I gave it to service it took 3 weeks for them to fix it. 2 days after picking it up a lot of things are still not fixed. The service agent is going on Facebook and what’s app while you talk to him! When you call they don’t even let you finish and hang down. Bad bad service…
After confirming that I was picking up my car in the evenings, it turns out that nobody knew about it, we searched the car for 20 min and then realize that they didn’t have the key!!! The mechanic had the key with him… Weird business no wonder why my iPhone holder disappeared! Never again

Obviously under new management and for the best, had previous not so good experiences getting my car serviced here but this last time technicians and managers were on point and provided SUPERIOR customer service.
Ana In the Certified Repair Dept is stellar.

Service center review: I brought my car in Wednesday and it was not even looked at until Monday. I’m assuming they rushed the job because I complained on Saturday, so the problem wasn’t fixed. All the did was put some tape on two tabs to make the rattling stop. The mechanics sit around doing nothing in the service area; it’s no surprise nothing gets done.

The worst… Do not go here if you’re actually trying to get a response and purchase a vehicle. Their new 2015 motto of «100% customer satisfaction» is a joke. I contacted someone about a new Silverado and was told I would have the final price by the end of the day. I never received a call. I called again the next morning at 11 am and was told he was with a customer. He said he would have a final price for me again within thirty minutes. I called 3 more times that day and never received a final price on a truck. They are really serious about their business

So I went to this place today on a price promise from edmunds for 23,880 I get to the lot I sit down to talk with the sales specialist and he starts adding fee after fee leaving the truck at 28,900 ridiculous!
I went from there straight to grand prize Chevrolet a few miles away and got the same exact truck for 26,100 out the door with the bedliner which Lorenzo Bommin was charging an extra 800! Run far away from this place they’re a ripoff!

If you’re a sophisticated car buyer and you’re looking for a laugh, go to this place and try to buy a Corvette for their advertised price. Keep a straight face while they try every sleazy dealer trick in the book on you, from salesman to sales manager through credit manager, by the numbers.
Watch as they explain to you that they get to their ridiculously low advertised price by deducting a «trade allowance» even if you’re not planning to trade a car in; in which case, of course, you don’t get the «allowance» and the price goes back to normal.
You’ll have loads of fun watching them add pure profit «dealer fees,» asking to run your credit to see if you’re a «serious buyer,» trying to pad the car with worthless dealer add-​ons, giving you an insulting offer for your trade if you bring one, and denying that the holdback exists.
These people are to be pitied, really, because everyone understands a business needs to make money, but everyone also understand it’s not necessary to be dishonest. These people are Third World. I laughed and walked. You shouldn’t even bother. Your time is too valuable.

They sold me a new Chevy Silverado with problems in the AC. Just a few miles of driving it, took it to the service department, after 4 hours there they gave me back the truck and said there was nothing wrong with it. The next day the problem persisted, took it back. They said customer satisfaction was important to them and they were going to hook me up with a few accessories for the truck. Never heard back from them.
However 4 or 5 weeks after service manager JC went the extra mile and tended to my concerns, he even went on a drive with me. Nevertheless the valve flapping sound coming from the engine was not addressed.
Overall my experience with this dealer has been ⁵⁰⁄₅₀ due to all the issues with the truck, I understand it’s not their fault, but they could have considered swapping it for a trouble free vehicle. :/

I reached out to them via the internet to price a Chevy Spark. After 5 days of back and forth emails some requiring me to follow up again to get a response I get a quote with a padded $ 900 dealer fee. I kindly requested this be taken off, and I get no answer for 2 days. I ultimately called the salesman directly and he tells me on the phone that its a no cause it is «sacred» to them.
So considering I was ok paying MSRP, considering I let slide a $ 200 inflated electronic filing fee. They still let a deal pass by over pure greed. So that tells you the type of people that you would find here.

Miami is known for the poorest service in the country but Lorenzo’s takes the cake for the worst. Bought a car and was advised some service and a detail would be done and car would be available in two days. No one called after that.
It’s ten days later and I do not have my car. they gave it to me for a day but it wasn’t fixed. It wasn’t detailed.
They’re backed up. Every time I call that’s what I get. Imagine purchasing a car THEN not getting it for five days. The service manager Juan Carlos doesn’t have any decency or customer service skills to return one of fifteen phone calls.
This place is a wreck. Never ever buy or lease or get service here.

Zero in customer service. I have no idea how this dealer still open to the public. They have zero customer service specially the reseptionist Nancy that hangs up on everyone who ask for a manager, she argues with customers with zero professionalism, unsble to solve any problem.
I bought my kid a car there in Dec 17, they lost my file and now they can’t get my lic plate… A dealership that «misplaces» titles and sales files… Worst experience ever!

BEST CAR BUYING EXPERIENCE EVER!!! As a young female, I am often overlooked and underestimated when it comes to my car buying experience and knowledge. From the moment I walked into the dealership, I was treated with respect. INTI was a great salesperson and was not pushy at all. I went in knowing the exact car I wanted. He was very helpful and attentive. Not only was INTI amazing, but MANNY was also incredibly helpful in making sure the car was in pristine condition when I was ready to pick up the car.
It was such a great experience and they have easily earned a customer for many cars to come.
Thank you!!!

Please don’t doubt this rating based on the history of one-​star ratings.
This is based on MY experience.
As I pulled up in the parking lot of this 4 month old (recently relocated, and currently under construction) dealership, a car salesman named Matt approached me. He is the ONLY non-​spanish speaking dealer. He also sold 20 cars in the past month. He has multiple awards and I highly recommend requesting his service personally.
I’ve never been greeted within seconds of parking, or immediately asked what I was looking for. I had the vin numbers of 3 cars ready, as well as the prices listed online (you want the best deal? Hold the dealership to their word regarding online specials by showing them on their own computers!).
He showed me two cars, and after talking it over with my bank, I drove off of the lot with my very first car!
I want to let you all know the warranties and prices are VERY hard to beat. Oil changes for the next 2 years. Bumper to bumper for the next 5 years. Just two examples of what you’ll get if you go to a Chevy dealer.
As Karen said, this is a «NO BS» kind of place. You want the bottom line, you’ll get it in under a sentence.
I couldn’t ask for a better car buying experience.