Advance Auto Parts

Horrible customer service. Purchased brand new battery that holds no charge. Will not give us a new battery. These people have no clue as to how to service or help customers. Stay away from this place and go somewhere that values its customer base.

Worst service I received, bought a battery back in September and ever since I bought the battery it would lose charge. Took the car to a mechanic and had the charging system checked and checked for any draws. Mechanic told me the car was good that it was the battery. Came back to this store and they placed it to charge and they said it was good the next day the battery lost charge. Once again I returned and they told me the same thing. Unable to resolve my issue and help me knowing the battery has a two year warranty they refused to replace the battery because their tester suggested the battery needed a charge. I will never return to this store for the service I received or buy their products.

Well… I guess when you’ve got all that you know you can provide to a customer in a certain mile radius its okay to ignore them until you see fit. Went in here today with my bro looking for a special rust remover that wouldn’t damage chrome. We had gone to Ace but they didn’t have anything that specific so we figured Advance Auto would be our next best bet.
When we walked in, there was a cashier tending to a man and his kids, an old man who I guess was the «tire specialist» in the counter on the back helping some other dude, and what seemed to be a manager chatting away with his buddies about soccer. Instead of interrupting the conversation, we attempted to look for the stuff ourselves to no avail.
This is where it got fun, every time we tried to approach one of the three employees, they would turn around and start doing something else. Finally, after the manager decided to stop chit chatting and after we had waited in line for the cashier to get their full attention, he directed us toward a can of specialized chrome polish.
I cant complain, when we got home and put it to work, it did wonders with a bike that had been sitting in our garage untouched for over 3 years. But really, next time instead of spending the 30 minutes we did, it’d be nice if they could be more helpful so it cuts down to the 5 minutes that it should’ve.