LensCrafters

Great place great doctor. In new years eve there was something in my eye. I was in big pain. The doctor there. Extracted it very comfortably. Thanks god :) great place great doctor. Thank all

As you may see from most of my reviews, Finally some fresh air! Lenscrafters at Dadeland Mall, Miami has changed my mind of getting bad or no service here in Miami. The Sales Supervisor of the store really had to work hard to keep his team in his store up to a five star rating. Jader Paramo had to work real hard to change the course of this store. Our past visits were a total experience of No meet and greet, No smiles, & just plain lousy service with people who just could not care about their job or their customers. Many of the employees could not even speak english. Well Jader has some how changed the direction and is sailing this Lenscrafters store in smooth waters with a comfortable feeling. Just hope he stays on board !

The worst decision I’ve ever made in my entire life. I purchased a pair of glasses from here — I already had the prescription. They were $ 400+. The frame was bent and too wide for my face. I went to fix it and complained so they ordered me another frame — same thing, the quality of the product was awful. I complained and although they were willing to help me, it would require me to wait 2 weeks for another pair of glasses — so what am I supposed to do in the meantime? Walk around blind? It’s been over 6 months and I am still angry. I have to wear these awful glasses every single day and I am reminded at what an awful decision I made. $ 400 for an uncomfortable pair of glasses that I detest. Never again.

Doctor’s office was fine — efficient and knowledgeable. However, retail side of the shop offers disastrous customer service and the reason I’m really knocking off 3 stars is they sold me all sorts of «bells and whistles» on my eyeglasses without asking me first, including the «vision protection plan» on each pair. I only signed the credit card slip in the store and it wasn’t until I got home that I noticed how I got ripped off — every feature was a premium upgrade and they didn’t even ask! Plus the retail associate kept stopping my service to visit with the Manager’s teenage daughter … Save your money and go elsewhere!

My go to place for my eyes. Great customer
We svc. Not a long wait to be seen. I got my appt right away. You can also make it on line or call. Every procedure is explained thoroughly. If you can’t have your eyes dilated, they have an alternative procedure. Once you’re done you can proceed to order your contacts or lenses. The eye glass selection is slim and above all pricey; hence the 4 stars. This location is so accessible. Away from main mall traffic. For contacts, inquire about rebates. The lady was great, she knew about rebates on contacts. I went online afterward and submitted the necessary receipts and now I’m awaiting my $ 35 visa gift card. Thank you!!!

I was hesitant about going to this location in Dadeland, I normally go to the store in The Falls, but by chance I stopped at this one. The mall is known for being packed all the time and being noisy, not the best shopping experience, so I went in not expecting amazing service. However, this LensCrafters was located in a secluded wing of the mall and out of the way of foot traffic, which was excellent. Karen helped me pick out an excellent pair of Burberry frames, I highly recommend you go to her. She’s honest and will let you know which frames fit your face the best, even if they’re not your favorites. Overall an excellent experience shopping here!

They refused to honor my insurance for contact lens refills because my prescription was a week overdue. I had gone in person two weeks prior to order my refill but the sales lady told me I could not reorder my contacts yet as the insurance would not pay for it until September 17. Today when I called they said I had to come in for an eye exam, even though it was only expired by one week. Plus when I went a year ago for my exam, no one told me about the $ 100 «lens fitting» charge, so I went in thinking my exam would just be my $ 10 insurance copayment and then I was hit with a $ 110 charge. I always thought vision insurance was a scam and now I know for sure. I’m never going back to this place. I’ll be giving my business to locally owned opticals/​optometrists.

I have a great optometrist, but Lenscrafter was running a good deal on glasses, so I decided to buy them here. They didn’t have a wide selection of frames for my small face, and were too busy chatting to help me. When I chose frames on my own and wanted to be taken care of, a sales associate reluctantly helped me while trying to sell me unnecessary extras. I have a SMALL face, yet she ordered my glasses to be made too wide, and adjusted them so that they would not stay on my face if I looked down. They gave me a hard time when I tried to get them to fix the problem. Eventually, a nicer salesperson helped me out by adjusting the frames as much as he could (but they were plastic and weren’t going to move a lot). And the glasses were poor quality. In the future, I will go back to my optometrist for good quality glasses, more friendly staff, and convenience. I didn’t save enough money to make up for my woes at Lenscrafters.

I have sworn by the local eye-​care business my entire life, but that is so much harder to find in Miami. Upon a friend’s recommendation, I gave in and fed the corporate monster of Lenscrafters.
I was completely pleasantly surprised by the customer service, among other things. I made an appointment over the phone and walked in later that day to get my eyes examined. The female optometrist was incredibly pleasant, completely explaining all the procedures and making recommendations that a small-​town doctor would not have been able to make.
I have a very strong prescription, so having the lenses or contacts in stock is a rare occasion. At the doctor’s recommendation, I tried a new brand of contact, and there were even samples in the store! Normally, anything above a –5.50 or so is not carried in the store and needs to be specially ordered, even for samples. However, Lenscrafters had my –7.50 lenses to take home with me.
I also wanted to get a new pair of glasses, for which I was graciously assisted. The gentleman helping me was very conscious of the fact that I needed thick frames (to cover my ridiculously thick lenses), but didn’t really care about any particular style. He picked out 3 pairs that were in my price range and helped me pick which one I liked the best.
My glasses were ready within the week, and I received a phone call, as well as my contacts. Overall, a fantastic experience.
I did take away a couple stars because this is not a very cheap place to get glasses, but it is clear that they try to work with you to keep it in the suggested price range, but the frames start at over $ 100.

Got some great DKNY glasses here after finding an Ellen Tracy pair at ForEyes in Dadeland and finding out they don’t accept Humana… what? Anyway, much happier with the DKNY ones. The first person who assisted me was super fast and then I found out I could come back in an hour for my glasses. Yeehoo! Unfortunately when I returned only one lens was the correct prescription. When I went to show someone the prescription from my eye doctor I couldn’t find it. Couldn’t find my receipt or insurance card either and then realized the original person who was helping me never gave me any of that back. Who’s to blame — me or him? I guess a little of both but it kind of disappointed me. Anyway he was busy, but Sharon took care of me and found everything. She was fantastic. She hooked me up with the correction and my glasses were ready in another 30 minutes.
Even with a slip up on the first try, I would really recommend this location. Overall good experience.

Scored a sweet deal on prescription sunglasses here, otherwise I never would have entered the place (I get my glasses from
, cheap and cute!). They had a major sale going on lenses, so it cut the cost of sunglasses about in half.
Dude who helped me was super friendly and patient. I’m incessantly indecisive, so it’s always nice to find a salesperson who can put up with me. :)
My eye doctor’s office was VERY difficult in terms of sending over the prescription. Basically, they gave some BS about how they couldn’t send it over, because they couldn’t verify it was me, even after I spoke to them on the phone and offered to sign a paper verifying my identity. Anyway, the Lens Crafters people were very patient and continued to call the office and deal with the situation. It ended up taking hours, and I had to leave and come back, but eventually my eye doctor himself overrode his staff member and sent the prescription.
In the end, I got some good sunglasses for a very reasonable price, and I picked them up the same day. Given how strong my prescription is, I have super thick lenses on them, but it’s not a biggie since the frames are big. To get thinner lenses, you have to mail them out, but I was in a hurry so I opted for the one-​day service. When I have some extra cash (and they have another lens sale) I’ll be back for another pair.