Kendall Medical Plaza

I’ve been going to Kendall Medical Plaza (not be confused with Kendall Medical Center) and have had mixed feelings, because every time I went I would see a different doctor and I just didn’t really feel that they were as attentive as I was accustom to also sometime the wait, with an appointment, was a little out of control. But back to the doctors, none of them really made me feel as comfortable and cared for like Dr. Atkins. I am not saying the other doctors are not knowledgeable, but Dr. Atkins really takes his time to listen to what you are going through, ask you questions about it, and present different options.
Today I took my mother in, because she was very ill. Yes the wait was a little long, but then again we were walk-​ins, so it is to be expected. When were taken into the room, the medical assistant asked my mom numerous questions to prepare her chart.
After a few minutes the PA came to see my mom. She works directly with Dr. Atkins which you could tell they mirror each others kind approach with their patients. She was very knowledgable and caring with my mother. She took her time ask questions, evaluate her and diagnose the problem (which ended up being food poisoning), but rather than jump the gun and say boom here is what it is she did everything she could to check out my mom to ensure that is what it was.
I recommend Dr. Atkins to those who decide to go to Kendall Medical Plaza. Also, the facility is fully equipped so you can have just about any exam you need done there. They are open I believe every other Saturday, but that is only for emergency walk-​ins.

I understand that some of the wait times are tough, but some people lack patience. I had an appointment at 10:15 AM and I was not seen until around 10:35 am, which is not a bad wait time at all. The facility is new and the doctors on staff were very professional. I can see why the wait time took a little longer than usual due to the high volume of patients but they were efficient in getting them in and out from what I saw. Everything that you need can be done here at this facility in terms of labs and x-​rays for a small fee which is extremely convenient. Overall I would say it was a good experience, plus they have free wi-​fi if you need to kill some time.

Terrible!!! THERE HAS NOT BEEN ONE TIME SOMETHING HAS NOT GONE WRONG! I’m so sick of this place!!! Terrible staff, doctors are great just not the best at doing there job and getting back to their patients.

I’ve been a patient here for over a year. I was scheduled for a surgery, Kendall Medical Plaza was suposded to send my clearance for the surgery but never did, now the surgey is cancelled after a month of expenses in preparation for it. Always ask for your copy of everything in this place, do not trust them on the medical admin. on your behalf.

Bad staff, long waiting hours. Once you find a good doctor, stick to her because there are many mediocre ones working here. Dr. Diana Zambrana is very good although the waiting times may be annoying sometimes. Staff is what I call «Cuban style». My apologies to those Cubans that are not rude or defiant. You can literally get rid of the whole staff and would be doing Dr. Fox and his associates a big favor.

To the doctors/​head office manager: Please stop hiring unprofessional 20 year olds with bad attitudes. Your office is over staffed and most of your assistants stand around gossiping instead of actually taking care of patients. It looks really bad! Your front desk girls usually do not greet or treat patients with respect. They are sassy and barely listen. Please stop hiring cheap labor and find some more mature and quality workers. Your employees really reflect negatively on you and your practice.
I don’t enjoy going to this place but I have no choice given my insurance at this time. This place sees far too many people. Be prepared to wait 40 min-1.5 to see your doctor. Appointments never run on time. It’s also very difficult to schedule an appointment within the same week. Maybe more doctors are needed?
You can go to the urgent care center in the basement to get referrals instead of waiting around for an appointment upstairs. I did this a few times and it saved my sanity. You pay the same copayment as seeing the general doc I believe. Usually there is s nurse practitioner or occasionally a doctor who can help you. They have to check you but this is the best way to get a referral asap. The workers in the basement seem more polite than the ones upstairs.
The only real treat of coming here is talking to the doctors. I have Dr. Diana Z and she is very kind and helpful. She really listens and takes her time with patients and shows genuine compassion.

The wait is annoying. Though it is rewarded with great service. Though sadly with no actual parking. You do spend more time waiting than being seen. Now service is not the same as quality. I am here only because of my insurance. But my original primary doctor actually gave a better diagnosis of my Hernia than the physicians here. It was a quick hello goodbye. Plus it was a different name than originally given. So thank you Obama Care.