Imagine Weddings & Events

I own an Advertising Agency in Miami, and my clients range from fortune 100 companies, to great local businesses. We do events and executions of all sorts all over the nation as part of our customers mutli faceted campaigns & promotions. The great thing about my business, is that we have assembled great resources, built incredible relationships, and constantly expand our capabilites and recommended vendors/​venues. Even after telling them what I do as a business, this company has proved to be one of the least professional companies I have experienced in many years.
Ironically I came to them for my own wedding plans as I actually like a small space called The Cove located at the The Seaquarium. THis is an open space with no amenities, and basically a blank canvas which I considered due to my resources. Outside of being in the industry, I do expect a certain level of attention and want to do business with people who actually provide the customer service that they charge and arm and a leg for. Outside of coming back with cost of the space over $ 1500 than originally stated, I got no return phone calls for weeks at a time, and when they did it was with the attitude of my boss says no, we cant offer you that any more, and we forgot that we must charge for something else. Dont you know what the costs are as an «exclusive» vendor??? I never received a formal proposal, never met the owner/​decision maker to-​date who hides behind her help and never had the decency of introducing herself to me (her assistant was actually a nice guy and seemed embarrased over the whole thing), and obviously they have no interest in my event business moving forward which is substantial. Unfortunatley, many great venues are tying themselves up with these“exclusive” vendors that can either make you or break you. Consider this one «broken»! I am concerned the Seaquarium made a big mistake with this choice.
My take on this… dont be in the customer service industry if you cant provide professional customer service! What a waste of time!!!