Extra Space Storage

Scammers! We set up automatic payment on our credit card. When we were ready to move out, our automatic payment would’ve gone through five days before we moved out. We were told that they would refund our balance, so we let the charge go through. This was in March.
After moving out, we got jerked around back-​and-​forth between the store and corporate. They eventually stopped answering or returning our calls. I finally called from a different number and spoke to Jorge. He basically said, we don’t give refunds. So basically they are thieves, who have no problem keeping money that does not belong to them. Find another storage company who is willing to do business honestly.

The customer rep Omar, was nice polite and courteous. The place is clean and he answered all my questions.

5 stars for a storage place? Yep.
I’ve dealt with many storage places over the years and many have had customer service skills that would make the DMV look good. This place totally upset that trend!
The guys that run this are knowledgeable and friendly. They try to be nice and work with you unlike all the other storage I’ve dealt with were screwing the customer seems to be a sport. They keep the facility clean and do take care of any issues you report. It’s no wonder the place is almost at capacity.
One tip I will give you is bring your own handcart. The facility does provide them but its not uncommon for a self-​centered tennant to lock a facility cart in their unit with no regard for others.

Excellent Customer service.
Thank you Omar and team for the outstanding service.
Keep it on.
Thank you again. Best Regards.

I have been a customer at Extra Space Storage for about 3 years. I really am very pleased having my storage space there I feel very safe, I feel my storage unit is safe as well. It does not leak it is perfect and as a matter of fact I just went in recently and got another unit. I need a bigger space for household items. I will transfer my stuff to my new bigger unit soon. When I called in to get some info about a bigger unit being available, Omar went way beyond the call to help me. he found me a great unit exactly where I wanted it. he reserved it for me for 5 days til I could get there and sign my papers… he was very polite. He handled everything smoothly and even sold me a lock and told me that if I needed any help moving my items to let him know and he would provide me with what ever I could use. All of the employees I have met at that location which is on Quail Roost Drive and about 111^th Ave, are always super nice, very polite and help out when ever they are needed. The storage units are clean and there are no bugs anywhere… I am very pleased to know my items are safe and that when I need help they are there to help out. Thank You Omar, for giving me the opportunity to store my items at Extra Space Storage… Great Job…
Judy Lagotic

Omar helped us he was very friendly! The storage units are always very clean and also the place has a working AC unit! The prices are also great!

We decided on Extra Space Storage after a two day search of the area storage places. Initially skeptical because the price was so good but after meeting Jorge and touring the facility we were sold.

This is a revised version of a review that I posted on July 1, 2012.
In February 2011, my wife and I rented a space at Extra Space Storage to store some items which we did not have room for in our house. We did not visit the storage space for over a year. On July 1, 2012, we went to visit the storage space to reclaim some of the items. Our first surprise came when we were denied access to the gate. We then found that no one was available on site to assist us. We then called the national 800 number and were shocked to learn that a lien had been put on our possessions and that Extra Space Storage was planning to auction them off. They claimed that we are in the arrears in our payments, however we signed up for the credit-​card based autopay feature when we took the space, and we have never received any notification that there was a problem. We offered to pay over the phone for the alleged arrears, but they refused to accept payment. After we got home, I checked online and discovered that they are attempting to bill us for over $ 100 in penalties.
The next day, I visited the Extra Space Storage facility again and spoke with the manager Omar Silva. Omar explained that my credit card had expired and that they had been unsuccessful in billing the card in May and June. He stated that the billing system is supposed to send me an email to notify me of the impending credit card expiration, and I should also have received additional emails after the attempt to bill the card failed. However, I never received any such emails. He also stated that according to his computer system, the company claims to have sent three letters to my house notifying me of the problem, including a registered letter. However, none of these were received either. The last written communication that I received from Extra Space Storage was in March 2012, prior to when these problems started. Omar did allow though that Extra Space Storage had recently switched over to a new software system, and that this had been a «nightmare» as other customers have also had problems.
In any event, Omar removed the penalty charges from my bill, and I paid for the outstanding two months of storage fees. He then gave me access to my belongings. I feel that he handled the situation well and that the resolution was fair. I am inclined to give the company the benefit of the doubt and attribute the actions that they took, and the failure to notify me, to be the result of a malfunctioning software system and not some nefarious plot.
Nonetheless, this experience has caused me to seriously question the wisdom of continuing to be a customer of Extra Space Storage. If my wife and I had not thought to go check on our stuff this particular day and had instead waited a couple months, it appears likely that Extra Space Storage would have auctioned off our possessions without our knowledge or consent.
I performed a Google search and found that numerous other customers have posted complaints about the actions of this company at locations across the U.S. See the following:
I found reports with titles such as «Liars and Crooks», «False Internet Offers», «DON’T TRUST» and «Deceptive Practices». In one report, a consumer writes that the manager of an Extra Space Storage facility apparently defied a court order to give him back his property. (A copy of the court order was even posted.)
In reviewing the rental contract, I noticed that it has several provisions that could be problematic should an incident like this re-​occur. They give themselves the right to foreclose on a space after it has been delinquent for only 30 days. The only form of notification that they are required to give is to send a letter by first class mail. The tenant agrees that the maximum value of the contents of his space will be no more than $ 5,000, so this presumably limits the amount of any claim that could potentially be made against them should they act improperly.
In summary, I would exercise caution in dealing with this company.

So far so good! Omar is very nice and helpful! Good rates too!