Enterprise Rent-A-Car

I always go to Enterprise for car rentals. They beat any other car rental service. This location excels at customer service and are professional. Only down side is the small parking area they have, it’s hard to get out/​into. Besides that all good!

Rented a car from Fort Lauderdale and drop off branch was noted on paperwork to drop off here. We arrived and they said no you have to go to Miami airport. No sorry let me see what I can do! Just horrible!!! Never again enterprise!

I couldn’t find a half star to give them. As another person mentioned this place is a joke. I will make sure my voice is heard with other websites. I had a reservation for a 15 Passenger Van and I called them a week before my rental date and they assured me that the Van will be ready. The day before rental I called them and wanted to know if I can go there an hour earlier and they said that they see the reservation but they don’t have Van for me. They offered me first that they will give me replacement of two full size car but then also turned around and said no «We made a mistake». I started calling every where to get another Van and since it was 3 days before New Year I was not able to find one. The person who answered the phone was so rude to me and he said, «I am to busy in the Store to deal with this problem, give me your number I will call you back tonight» This was the day before rental, not only to this day (a week) they didn’t call me back but they also couldn’t find me solution.
Thanks for nothing. I am so disappointed in this Store and Company’s customer Service training.

This place is a complete joke. It is rather sad because whenever I do decide I need to rent a car the first place that comes to mind is ENTERPRISE. That will now be a thing of the past. I made a reservation for my parents to rent a full size car from Enterprise last Friday at 9:00am. They gave my parents a hassle when it came to the forms of payments. I specifically spoke to Jesus a day before the rental and explained that my mother would be paying, but my dad would be driving. When they came the day of the rental they were trying to take the money out my dad’s bank account– Did we not just explain this the day before Jesus? When I called and spoke to Jesus, (mind you I was at work); he said I wasn’t aware your mother didn’t have a driver’s license. I explained that’s why my dad would be driving, not her. I said what I can do to expedite this ridiculous meaningless situation and get my parents on the road. He said we could put everything on your account and make you the main driver. I said fine I’ll be there in bit. I left work at 10 am and took my «lunch break» to go to enterprise myself. To refresh your memory the reservation was for 9AM, and between 9 and 10 am when I finally left work I had spoken to Jesus on the phone at least three times. I walked into Enterprise at exactly 10:15 am. Jesus had the most nonchalant I despise my job look on his face. The first thing he said was since the reservation was for 9 am and its past the time now the car we had for you is not available anymore, but I can offer you a 2014 Ford pickup. Let me get this straight between 10am and 10:15am someone came made a rental agreement, paid, and got in their car and drove off? That was when the last straw was drawn. You BS us all morning, make me leave work and then give our car away in 15 minutes since I last spoke to you and told you I would be coming right away? He kept trying to justify the situation by saying «It’s a 2014» WHO CARES. The car will be driven with two people hitting 60 years old with 2 grandchildren in the car. You want to give them an 8 cylinder gas chuggler? Thanks for the «upgrade» I told Jesus everything I thought about him and his unprofessionalism. He ruined my parent’s weekend. BUT he made sure to give me the awesome nonchalant I despise my job look before I left. I ended up calling Enterprise to file a formal complaint, but after I explained the story to the rep I decided not the file the complaint but made them aware of what people they had working and representing them, and where they were located at. That gave me more pleasure because at the end of the day they’re stuck with them, and I get to give my business to another company.
SWEET

Rented many times from this smaller location. Never really had any issues. Car inventory seems limited. (damn Malibus) Customer service is usually very good. They do tend to be pushy when it comes to adding their insurance coverage. (One time they actually asked to see proof of insurance. I obviously did not have it with me being I was dropped off but I’ve never been asked for that before)

This is an update for a review I wrote about Enterprise last week.
For some reason it is not showing up on this page, but if you would like to read it you can click on my name and scroll down.
The reason why it took me so long to write this update is because shortly after my nightmare of a trip I caught a cold that knocked me out for a few days.
Anyway, here is the update:
As I returned my rental last week (in an extremely bad mood) I was greeted by Andres Berroa, Assistant Branch Manager. He asked me how I felt and containing my anger I said «not too good». He genuinely seemed interested and upon telling him my story, he apologized a couple of times.
As he was typing up my paper work he asked if there was anything he could to to make up for the horrible «assistance» I had received while on the road. I mentioned the extra charge for Road Assistance that had been tacked on to my bill, and he quickly said not to worry about it.
I have to say that he is the only reason why I might consider Enterprise again in the future. Being a manager myself I can honestly say that it is people like Andres that can make or break a company.
If you get to read this, thanks again Andres.