Dolphin Carpet & Tile

Not impress! Came here looking for flooring for our new home and I was disappointed with service and especially the prices. Holy crap they are a lot more expensive than other places. So make sure you shop around if you are in a budget like I was and be ready for the sales pitch. The actual items they sell are beautiful and there is a lot to choose from but I do not like when people are pushy about selling things.

My parents had purchased floor from Dolphin and Tile and had a good experience. So we figured why not! We bought floors and were really excited to be putting them in our new home. We signed the receipt and then they wrote all sales are final. Before we left the representative named Bill told us if we had extra we could return it and get our money back. The next day we went and picked up the floor and had a professional try and install the floor. The floor was defective and we tried to contact the representatives and no one would take our call to explain what was happening. We wanted to get credit for something else and still they refused to help us. We had bought it with American Express and tried to fight the claim, but all Dolphin Carpet and Tile did was lie and say we signed the document stating all sales were final. * Note we signed before they wrote the all sales are final at the bottom. Now we are stuck with $ 3,000 worth of defective floor and have to pay it. Yes, they may have nice floor but do your homework as to what kind of vendor they are and how they treat customers when something isn’t right with their product. This is a vendor I would definitely not recommend. You want a vendor who will always work with you as a customer. and will treat you how they would want to be treated. and this is definitely not it! They get 1 star because there was no choice for 0 stars

Several times now I have been to Dolphin Carpet & Tile for different jobs I was willing and ready to pay for, and every single time I have been disappointed. Their salesmen obviously work off of some sort of commission or bonus structure on a per-​customer basis, and walking into their store feels like you’re walking into a desperate car dealership on the last day of the month.
The pricing is much, much higher than many other local companies on both product alone or product and installation. When I’ve pointed out that Jeff Katz states in his commercials that they won’t be undersold, even after providing evidence of other quotes, they ignore it and go down the path of «you’ll be nickle and dimed on other stuff and end up paying more than us.»
Seriously, these tactics just keep pushing people toward the big box stores. I won’t be wasting my time again with this company, and I will make it a point to dissuade anyone i speak with of visiting their stores. Remember the saying, DC&T; one happy customer will refer a couple, but an unhappy customer will tell everybody.
There are so many tools at the disposal of a customer these days thanks to services like Unilocal that we can now avoid feeling like «they’re the only game in town so what can we do.» While I don’t think they’ll go out of business by next month, I can’t imagine this company isn’t on some downward trend with their sales numbers.
Simply put; look elsewhere for your flooring needs. I was able to walk next door (literally) to Home Depot and save hundreds on the exact same product… and no, I wasn’t nickel and dimed on anything else because Home Depot associates are not commission based. I would stay far away from DC&T.

Dolphin Carpet and Tile of Kendall has great costumer service and a friendly staff

I recently had a wood floor installed in my home with Dolphin Carpet and Tile. I must say it has been a wonderful experience. My installer, Leo was amazing beyond words. His service was A1. I only wish I had more rooms that needed wood installed because he would be the only person I’d let install the wood. Leo is a definite asset to Dolphin Carpet and Tile. Thank you Leo for a job well done.

I really liked this place and the people who work here.
They’re all VERY informative and VERY upfront about what works, wont work, what will look bad, techniques used, what installer should do, etc etc
I will say this is definitely the go-​to place for tiling your home or any place. Competitive rates and lots of options.
As for bathroom tiles, I would try another warehouse or even home depot/​lowes depending on what you’re looking for because Dolphin only has a very small selection for bathrooms.
I can’t comment anything about carpet or that dept because I had no need for it but I would definitely let them be one of my first choices if they were so informative and helpful the way they were when I was searching for tiles.