US-1 Van Lines

I am completely dissatisfied because my items did not arrive here complete. The most valuable, both sentimental and financially expensive pieces got lost. At this time, the company is not taking ownership of the problem and has resorted to text only. How professional.
I would never recommend this business, even to my worst enemy.

This company is not accredited… You will not find on BBB website!!! Do Not Use!!!
DO NOT use this company!!!
Extremely unprofessional… They’ve informed me that I should put down $ 100.0″ to reserve a spot for my move of which I could «change and/​or cancel» at anytime. I call back to cancel; as Originally I was apprehensive about the date of my move, and the male Roy (I believe his name is) pretended to understand.
When I called back to inform Roy I would to cancel the order. He refused. I requested that he placed his supervisor on the phone who he stated was (Armandar) — she began arguing with me… Stating words that «Roy did not arrive at my house and steal my credit card for the reservation!» –it makes me think— would he???
Then she continued to yell rude, absurd and insulting comments at me. She informed me she would NOT return my money for a service I would not use. She even told me to go ahead and they them to court!!! This place is TRASH. Don’t ever use this company.

DON’T WASTE YOUR TIME! YOU’LL BE SORRY!
I recently had an unfortunate experience in dealing with this company. I hate that Unilocal requires users to select stars in order to submit a review. In all honesty, 1 Star is giving them too much credit. If I had the option I would give them 5 «Thumbs Down!»
First and foremost, my items were moved from NY into their storage facility in Norcross, GA. Within 30days, I contacted them to deliver my items. Unfortunately, I dealt with an unprofessional mover. He came into my home, barely greeted me, and emphasized the final payment was due prior to moving any items in the house. He had a bad attitude and was not cooperative when it was time to assemble my television and dresser.
He did a poor job assembling my bed frame, the dresser has broken pieces, my end tables are scratched up as if they weren’t properly handled, my mattress and box springs have water damage. When I mentioned the damages, he consistently pointed the finger at the previous movers. In addition to the damages, I had items that were missing from the inventory. Here’s the deal, even if he was not responsible for the damages or the loss he displayed poor work ethic, he did not represent the company well, he also lacked in empathy. He left abruptly, I called his phone number several times and he did not answer. I left him a verbal and text message and I did not receive an answer. Needless to say, I was very upset.
I called the main office located in Miami several times. I left a few messages for the manager. I spoke with her assistant. She stated that she would relay the message and have her contact me. 3 days later, I called again and was told by someone else that the manager was busy and unavailable. This woman even said, «I can’t twist her arm to make her call you back but I will relay the message.» Now, Is that a way to speak to someone considering the circumstances?
To make a long story short, I finally received a call from the manager regarding the items that were missing. She stated they found them and would have them delivered. Apparently they were mixed up with someone else’s items. Go figure! She said nothing about the damages, the aggravation, etc. The sad thing is that,
when it comes to taking your money they have no problem doing so. But when it comes down to customer service, professionalism, and taking care of their customers they failed miserably. Hence all the negative comments/​feedback. The only time you’ll get an immediate response from management is when you show an interest in their company and when someone owes them money.

Moving sucks and US-​1 Van Lines certainly didn’t help.
I got a quote over the phone from a very pleasant and talkative women. The quote for a small ¹⁄₁ apartment from Miami to San Diego was ~$ 2300. The list of items I gave here was not exhaustive and we discussed that additional things may raise the price. I was aware of this an expected the price to go up since I didn’t have time to schedule an on-​site quote.
I added a paddle board, a dresser, and a computer desk. After the movers showed up (relatively on time on the correct day) they packed everything and put it in the truck. Now they give me the «new» price. $ 5010. More than 200% of the original quote. The volume of the added items increased from the original quote maybe 25%. The weight only 5% (the added items were light weight). They effing doubled the price. The initial «quote» was on the itemized charge list as ONLY the transportation of goods. It did not include labor or materials for packing, which we specifically discussed during the quote.
Basically the sales person straight up lied to me in order to get the sale. Their quote was the lowest of the other movers I spoke with so I took a chance. Ultimately it cost me a lot of money. They extort money from their clients and take advantage of the bad situation of moving.
The sales person also promised that delivery on the date 16 days after they pick up the stuff was «no problem at all». They were given 16 days to go from Miami to San Diego. Expecting the delivery, I had heard nothing from the company or the truck driver. I called the company and they told me that they don’t ship that far so they had to contract out a different driver who would ONLY accept cash or a post office check upon delivery and he was owed a balance of $ 2400. $ 2400 CASH? WTF? So they are not a cross country shipping company, they are a logistics company who rip people off, got it.
The driver was not there after 16 days. I called him, no answer. I called again the next day, no answer. I called dispatch who was able to get a hold of him. He said he would be there in 2 days. He wasn’t there in 2 days. He wasn’t there after 26 days. On the 27^th day after picking up my things, he finally showed up insisting he was not late because he was within 10 business days of the requested date of delivery. I disagreed with him. Then he asked for more money because the walk to my front door was more than 75′ ONLY because they were in a full sized semi that was not able to get closer. My response was «I am not giving you ANY MORE F#@%@# MONEY!» and he didn’t bring it up again. He requested the full $ 2400 before unloading anything. I asked to inspect the things and make sure they are there first. He refused to being working until I paid him in full and said I could look at the items in a truck (as if looking at boxes helps).
Only a few minor things are damaged. I have yet to unpack so I am not sure if anything is missing. I did however receive some paintings/​wall hangings that are NOT MINE. This is disconcerting.
This company rips off its customers, has no interest in providing a good service, and is the epitome of a bad company. Do not use them. Do not work with them. They are awful.

us 1 Vanlines came in with the lowest estimate. I gave them a deposit. when they picked up my furniture they up charged me not once but twice in two weeks. The crew worked me for a tip and I had furniture broken scratched and dented. Their insurance was a joke. Do not use this company.

I used US 1 Van Lines for my recent move. First, I received excellent customer service from Amanda. Amanda was great, she made me feel like I have a friend in the moving business. On the day of the move, Eli A, Daschell and Eric D arrived and very professional. Eli came in to my apartment and quickly surveyed what they needed to do and how to best move everything without wasting time. I was moved to my new place with no problem within 3 hours just as quoted. Thank you! I will definitely use this company again.

Oooooh man! I have been waiting to write this review for 3 months!!! DONT USE THIS COMPANY! Lisa Melissa Tommy and Amanda… they all suck and they’re all liars. I don’t even care if they know who this is. this company is the worse company ever and that is not an exaggeration. It took 3 months for my stuff to come from Miami to Denver. which they said 7 to 14 days but I didn’t mention that it was 7 to 14 days after it was loaded and on the truck which they fail to mention to you how long it takes to get it on the truck which they’ll tell you I don’t know. They act so clueless and that they are in a rush but in actuality they’re probably sitting in a very small office right next to each other in there little cubicle celebrating amandas birthday. yeah facebook is a great thing. They wouldn’t answer any of my phone calls nor my father’s nor my mother’s it got to the point where I got really scared that they stole my stuff and I actually filed a police report for theft. The end cost including the unexpected loading fee of $ 150 my total ended up being $ 1956.15!!! I will never use a moving company is general. I guess that’s what you get for wanting to be hassle free. next time I will definitely use a uhaul and get a cross-​country experience! This company sucks. If you could rate it below 1star I definitely would. All of you should do the us a favorite and quit become a telemarketer or something useless.

Horrible, horrible experience! It took almost a month for my items to be delivered. When they showed up to pick up my things, one of the movers really really used my restroom… should have been a sign from the beginning! They also charged significantly more than the original price quoted. I will never use them again!

Job-​to pick up my belongings in storage and move it to Charlotte, NC. They were my best quote and were rated well on
so I went with them. I should have picked it up myself. I asked for a quote based on the size of the storage unit since I didn’t know how many boxes etc. were in there. It had been years since I had seen it.
My son was at the storage unit for their arrival-​they were early by about an hour and didn’t know why we weren’t there. They did not call to say they would be there early. They knew it was a storage unit-​common sense would make you call-​not in this case. When they were loading they said I had more than what I was alloted. I was alotted the size of a storage locker. Apparently they lied and had put at the bottom of the quote the approximate number of boxes that I should have based on that size storage locker. Oh really! When I called they said didn’t you read page _​of your contract. Slick move guys. You know no one is going to read all those pages. So they tell me I have to pay for a wardrobe box. What am I to do at this point. Between the calls back and forth between my son and the company they said they were going to charge me more because it was taking too long. Really?
I gave them several dates that I could accept the load. They couldn’t seem to be able to get it to me on any of those. They would call, say it was going out and then when I didn’t get the call that it was shipped I would call and they would always have an excuse… the driver, the weather, change of plans. Then they call me to tell me they want to deliver on a day I am working promising they would be there first thing at 8am. The truck left late (they didn’t call and tell me) and they arent here until 12. I work in a hospital and was supposed to be there. I missed half a day waiting for them because they promised. The guys were giving me a hard time on the phone every time I called and they would say we are almost there. They said that for hours.
There excuse for being late-​we left late, then the driver was sick. Drunk is more like it-​he reeked of booze and cigarettes-​nasty. The wardrobe box they charged me for was half full and was not the 20cu ft they said it was. I measured it. Liars! Cheats! Liars!
I would never recommend this company for a move-​ever. They will change the price, never arrive when they say, change the dates on you several times, charge you for an extra box you didnt need and probably smell bad when they get there. Don’t do it!

The WORST moving experience I have ever had! By FAR!
This company moved my family from Miami FL to San Diego CA in December 2012. We had to wait for our stuff to arrive more than 3 weeks, not 7 – 10 days as we were promises when we signed an agreement with them.
I called customer service and they were not only unhelpful but also very rude!
When our things finally arrived I was in complete shock that so much of it was damaged. They packed our large LED TV and it arrived all broken!!! We were so angry. We purchased additional insurance for this case and have not still been able to collect anything for this damage. All my crystal was broken as well.
Customer Service is not responding and we might have to hire a layer and go to court to get this resolved!

I’m still dealing with repercussions from this all my 2009 move.
In 2009, I retained US 1 Van Lines in Miami, FL («US1»), to move my family’s belongings from Royal Palm Beach, Florida to Los Angeles County, California. The decision to retain US1 was based on the «binding estimate» prepared over the course of approximately two hours by «Noam» at my home, where all items being transported were located, and the «A+» rating with the Better Business Bureau.
I personally walked Noam through every room of the house, opening every closet and pointing out every possible location where items that he might miss were located. When he was looking at the dressers, I explained that they were very large, heavy, particle board units. He said he had that written down. We went to the garage where I had about 60 boxes, all the exact same size, already packed. Every box had its dimensions printed right on it. Noam even measured a couple of the boxes. I’ve kept the boxes for my next move and can present them as evidence. I also can provide pictures showing that the boxes had been stored in the garage from my previous move.
I have a lot of resin Disney statutes on hand. Noam insisted that US1 should «professionally pack» the statues to assure that they arrive safely. I said that I wanted US1 to pack 3 of approximately 15 statues. I have video showing US1’s workers unwrapping broken statutes that US1 «professionally packed.» I had Noam count all pictures and look under the bed and count several large pics stored underneath since he felt that US1 should pack pictures as well.
Noam wrote up a «binding estimate» and indicated «Not To Exceed» next to the $ 5,601.18 total. I let Noam know that it was a little higher than a previous estimate I had gotten, but not too far off and US1 had a higher rating. I asked what happens if he’s off on anything. Noam told me that it was his problem if that happened and he’d be in trouble for it.
I paid a $ 100 deposit and set up August 3^rd for our date to move and agreed to pay half of the balance at the time of pick up.
The movers arrived as scheduled on August 3, 2009. After about an hour and a half, the main mover (Robert) kept saying we were getting close to 1222 units, then later said we were going over. I got very concerned about the expenses going too high and gave several large items (that Noam had included on the estimate) away. The movers took my punching bag and a TV that I gave them for themselves. Robert gave me a new estimate with about $ 1100 in additional expenses, bringing the total to $ 6,611.18! I called Tommy. He said some people add on items. I said that we had actually several big items taken off. I said that I had no problem with the $ 150 in extra packaging expenses that might have been necessary, but that the extra for items was not right. Robert explained to me, then to Tommy, that there weren’t extra items and that the items matched up with the estimate. He said that the estimator was totally off on the size of the items. I put him on the phone with Tommy once again. They discussed it. Robert told Tommy that he needs to get Noam to pick up on the slack. I got back on the phone with Tommy. He said that they’d have the general manager (Lisa) go over the list when the items were moved from the truck into storage and give me a call. I never got the call. Robert said «quite honestly, this happens all the time.» He said it’s not right, but that the estimator totally messed up. He said Noam is new and it’s not the first time he’s done this. Note that the advertising materials I have from US1 Van lines, printed on their letterhead, claims «[O]ur estimators have years of experience that help guarantee accurate estimates for your move.»
…some information omitted due to length restrictions…
I feel that US1 has extorted over $ 1,000 from my family and engaged in duress, false advertisement, predatory and deceptive business practices, conversion, theft, fraud, and several other actionable activities. Additionally, the 3 statutes that US1 packed out of the 15+ I have were the only 3 that broke. I have video of your movers unwrapping one of the badly damaged items. Many items are missing (including a large ladder). Sticky tape was used on leather, rubber, and other items that were damaged. The bed was not properly put together, resulting in injury when the mattress crashed passed the frame. I have tons of notes, pictures, and video to back up all assertions as well as documentation showing that US-​1 deceived the Better Business Bureau with regard to this matter.
I have reported this matter to the attorney general. I would never recommend this company to anyone.