Crest Quality Dry Cleaning – Fine Garment Care

I have been coming to this dry cleaners since I was a baby. My mom always came when I was a kid and it’s been the only place I trust to handle my clothes. I’ve gotten multiple dresses and pants hemmed here and every time the quality of work is impeccable. Their customer service is outstanding, both inside and at the drive thru. There’s never been a stain they can’t fix! The only dry cleaners I will ever go to. Give them a try. You won’t be disappointed.

These guys are okay for regular dry cleaning. Do not trust them for anything major like hand bags or wedding dresses. Their pricing policy is shady. We received two completely different quotes within a 24hour period. Then they make you sign a release removing any liability to the company for damages. Lastly, they charge upfront which is absurd. There are better options for your money.

«Oh my manager said the system is down right now. We would make a ticket but it won’t be done when you need it.»
My reply: «oh yeah your reviews said your machines aren’t on sometimes. LOL»

Excellent customer service. Quality dry cleaning. Jerry offered a superb experience. Will definitely return again and again!

As a nurse I don’t have money to burn but I will not eat second-​rate food, and I won’t have my clothes ruined by a second-​rate dry cleaner. I drive-​thru tell Yani or Michael what I need and when I need it, they bill it to my credit card (2% cash-​back points for my God-children’s college fund, thank you) and off to work/​life I go. :-)

Excellent quality service. Excellent work. Worth it if you want the job done right! Only place I trust.

Es un Excelente lugar. Muy Prestigioso y de muy alta calidad. Se los recomiendo al 100%

Great place to do drycleaning, this place its history been doing business for yrs. Of course you will only know if you are from the area

I called for same day dry cleaning and was told «our machines aren’t on today. We just answer the phone» Miami lacks a real same day dry cleaner. Don’t even bother with this place.

Wow I’m in Shock. Brought 2 jeans and two button down short sleeve shirts to be ironed and it Cost Almost.$ 29 for 4 items. I washed them at home and just need some ironing. Never again here. Way to Expensive

Although they generally do good work, get ready for a fight if they end up ruining your clothes.
They’re also ridiculously overpriced compared to other businesses in their area.
Now don’t get me wrong, quality work is quality work and I wouldn’t mind higher prices if they stood by their work.
They don’t.
And that’s the the worst part: They have ZERO customer loyalty. I can understand that there are «problem customers» who complain about everything, every time. That’s not me: my track record and consistently friendly attitude and trust towards them was not valued. When I went in for alterations, I paid what the work they said was worth and always had «I trust you» attitude. I always told their employees. «I’m in your hands.»
Boy, was that a mistake.
In 10 years, I’ve spent literally hundreds of dollars a year on dry cleaning and alterations, but the last time I went, I had a serious problem with their work, and their «customer service manager», a younger man, could’ve cared less about my problem, or my repeat business. The other manager, a lady above him, was «nicer», but made a bunch of excuses and didn’t fix my problem.
Giving their repeat customers some comfort and assurance if the work is not satisfactory would go a long way.
When I went there, they did great work 95% of the time, (I went/​sent my clothes multiple times a year since around 2004). But the 3 – 4 times I had a problem? HUGE hassle.
Again, it wasn’t often that I had a problem, but the way they handled the problems when they did arise ruined how I felt about them.
My last discussion with their managers confirmed that I just needed to take my business elsewhere and I did.
I absolutely GUARANTEE you it will be my last problem at Crest Quality Cleaners.
You’ve been warned…

This place was an absolute guarantee for me while living in miami for my business and dress shirts. Back down for my wedding and dropped off my tux and dress shirt– everything came out perfectly. Having the most important suit I’ll ever wear come out perfectly was super important, so I’m glad I took it there.
The service as always is prompt and friendly. If you absolutely need something done right, take it here.

First time: 2 suits, 2 ties, 2 dresses, three shirts. Great polite Mgr, Michael. Beautiful work.

My expensive business suits & dresses get touched by nobody but Crest! They are worth the price, and they do an excellent job. They’re the best!

I went in here the other day trying to quickly drop off a few things that needed cleaning. The lady at the front gave me really awful vibes, like she didn’t think I could afford their exgravagantly expensive service or like she really didn’t wanna do any work and take my information.
So I was immediately put off by that, but I was already in there, so I made her give me pricing information. I think it’s really obnoxious that they can’t just tell you, this is going to be $ 20 and send you on your way. She said I could drop off the clothes and have them look at it to give me an accurate quote. But the only way I’m dropping off clothes at a dry cleaner is if I intend to have them cleaned. I’m not gonna waste my time while they take forever to analyze the intricacies of my dress. So they gave me a ballpark estimate, which was ridiculous. Their «starting» prices are almost the same price as some of these garments cost originally.
I probably should have walked out right then and there but I was already there, so I dropped off a wool jacket. I found out when she was giving me my receipt that it would not be ready for a week. I feel like that’s something they should mention from the start: we’re outrageously expensive and we’re gonna take ridiculously long to finish the job. A week? You better be stitching me a new coat.
I thought I was gonna forget that coat existed by the time it would be ready, but I went in a week later, and had no problems. The gentleman this time was courteous and speedy. I ended up paying over $ 30 to have this thing cleaned and it feels like all they did was pass a lint roller through it and wrap it up. It still smells like it did before I brought it in… un-​dry cleaned. I don’t know how these people are still in business but don’t perpetuate that by making the mistake of letting them clean your clothes and clean out your wallet.

Be prepared to pay. I dropped off some clothes and did not ask for price. Huge Mistake!!! I used them in the past and were reasonable so I trusted the same. I was astonished at the prices they charged me $ 34-​$ 40 a dress. $ 12 a sweater, mans pant over $ 10. I asked them why so much? Their reply was because we are the best. I had my cousin call and ask for prices on the phone they told her it was going to be $ 22-​$ 30 a a dress depending on size and material. So I asked them why they charged me more. I am a size 2. They replied because it had a pin on it and they had to remove it. It was on a safety pin I might say. (Rather difficult). I asked for a discount he said the manager was not in that he would have to ask the next day. Meanwhile his shirt said Roger manager on it.
If you go be prepared to pay and be gauged.

Best dry cleaning and alterations place I have tried. The alterations I have gotten have been done well and fairly quickly.
There pricing can be a little higher than other places, but you get what you pay for! The cheaper cleaners in the area have put holes in my shirts and seem to wear out my clothes. this place does a better job of really taking care of my clothes.

This review is for the alteration dept.
After calling and confirming that they did alterations and that they could fix my tight sleeves, I drive there only to find out that when I get there the lady says no we can’t do that. And I said, why did they tell over the phone that you could? She said no i can’t do that. This without even looking at my dress that I had in my hand. I offer it her to look at, she refused and said again, no I can’t do that. I left. Poor, poor service. A few blocks down the road I found a place that would gladly do the job, which they said was very easy and quick.

If you’re serious about your clothes, this is the only place to go. Most of the cleaners I walked into look like they need a cleaning themselves! Not Crest. Place is spotless; staff is friendly; super drive-​through and they know how to handle clothes (and customers). Price is above average but, as it’s been said before, you get what you pay for. Clothes look great and last longer. Highly recommend.

I’m fairly new to the South Miami area and feel like I finally have found a great place to do my dry cleaning. I’ve always gone to OXXO, but the closest one is near Dadeland and has increased prices. This place is amazing not only because my clothes looks great, but due to their level of service. They give you a bag in order to allow quick drop off and they even email you when your clothes is ready! I’m so glad I decided to try this place out. The only down side is that it is REALLY expensive.