Bath and Body Works

Great customer service from Kenia. She handled the situation perfectly. But the young girl that she asked to help us was horrible. The mix up was about two small bags that each had four items in them. The girls I was with didn’t want the scents in the bags and exchanged the originals scents with ones they wanted. I believe the name of the cashier was Wea or something similar to that. Well, she tells the girls that she’s going to change them back to the original scents that were in the little bags because well, just cause. The girls told her they didn’t want the original scents. She didn’t explain anything she just talked to another cashier to confirm something and went to change them.
By this time i was upset because why should they buy the bags now that they have scents that they didn’t want. KENIA being the great observer she is saw that our group was upset about it and asked us what the problem was. We explain it to her and she helps us by replacing the scents, apparently this didn’t sit well with the cashier. She comes back with the bags with the scents we requested and slams them on the table in front of us. Then goes on a rant about how we should have told her before going to management. When we clearly explained that we didn’t want the original scents and she decided to change the bags back anyway.
Just to make it clear Bath and Body works isn’t getting the bad review its the young girl that has no type professionalism at all. I guess it was a bad day for her but still does not give her an excuse to act that way.

Great customer service. I liked the halloween decoration that they just had. The sale mans are really helpful and friendly. Right now, there are a lot of promotions. Most of everything are buy one and get one free. There are a lot of scent of candles that we can pick. High recommended

Looking for gift ideas, ladies were very helpful and making sure that everyone was taken care. The only tip I have is that registers should be calling me «mami» or any «shortnames». No big deal but just wanted to make the comment because it is not very professional. :) Thxs

For me this place is dangerous. I rarely drop a lot of money anywhere, but here I an easily spend a hundred dollars in one round, then turn around and come back in the next day and do it again. There are always coupons and deals. Do not ever buy things full price here.

I’ll admit it. There’s no shame in my game. I’m a little bit of a germaphobe (
). So what?
I’m in love with Bath & Body Works pocket bacs. Their mini bottles of hand sanitizer line the clean, white shelves in bright colors and fantastic scents. They even have special seasonal scents. I just got a few the other day that are for Mother’s Day that have cute little labels that say things like, «I Love You, Mom» and «Hot Mama». The pocket bacs are usually 5 for $ 5. You can’t beat that.
Their candles are pretty amazing. The huge candles are 2 for $ 30 I think, and the smaller ones range from $ 3.50 to around $ 10. I stock up on different scents with the small candles for $ 3.50 a piece and light them depending on my mood.
The employees are always really friendly here and willing to help you find anything you need in the store. I’ve never encountered anyone working there that has been rude.
If you sign up with your email at the register, they’ll send tons of coupons. I’m constantly getting things in the mail for free signature items with a purchase or money off an order over a certain amount. You can also use your Victoria’s Secret Angels credit card here. That’s dangerous. Two of my favorite stores. One card. Keep me away from the mall!

I have one word for this shop… smellies! I can’t live without them. This location always has some sort of sale going on in which to attract me.
Thanks to this shop, my body smells like sea island cotton or Apple orchard, and my flat smells like fresh linen and pineapples.
You do kinda get nabbed at the front door by staff dying for you to take a bag so you can fill it up when I really just want to be left alone. I will spend my fortunes in this shop anyways. But that’s my personal bug… i don’t like to be bothered. Should not deter anyone from shopping here.
If you want to smell like a goddess… shop here!

At least twice a year you will find me here for the sale on Wallflower fresheners when they sell them for $ 5.
I love them. I have a big olé stinky dog who weighs about 90lb and loves to lay herself along the sofa all day when we are not home. I would be lying if I said my house doesn’t STANK of dog (and sometimes Ms. Sneaky Cat «Snickers» who has decided that living inside is wayyy more fun than sleeping outside in the garage). /​/​My fault for feeling the pity of anything living outside in the frigid winter of ’09-’10)//
At least twice a year B&BW have a major sale on their wallflower products. Wallflowers are plug in air fresheners with screw in bulbs filled with liquid oils. They are awesome and together with their 75% off essential oils which I burn when guests are coming over (to try to offset the stankiness of my beloved dog), I can’t lose when they have their semi-​annual sales.
The staff here are very friendly and helpful but not pushy. They are knowledgeable about what they are selling and they are quick to check you out. And as always in places like this, you go in with a budget of $ 20 and come away spending $ 60. How’d they do that???
The store carpet could do with a cleaning or replacement though.