Bandago Van Rental

Been checking these guys out for a while for a family trip up to the Carolinas. A couple of weeks ago I visited their Miami location because I wanted to physically see the vans and their space since, although I’d read about them for a bit, I’m not familiar with Spinters in real life and wanted to see one «face to face». Spoke to the clerk onsite and then asked him to show me their 12 psgr model. I sat on the drivers seat and found the seat a bit on the stiff side (stiffer than Econoline van), but relatively comfortable for our 12 hour drive. It’s a big van but for the driver it seems like you’re in the driver seat of a smaller vehicle. Not intimidating as I thought it would feel. Then I sat on a couple of the passenger bench seats. The bench seats had the same level of stiffness as the driver’s chair, but the the seats have a headrest (unlike the Econoline van) which help on a long trip. I noticed all the amenities like the Xbox, WiFi router, TV, etc. were all there as described. But then on the front-​most bench I touched the middle of the seats (Under rear AC vents) and noticed it was moist. I had read about the problems with the rear AC units leaking so I asked the clerk showing me the van about the moistness to see if he knew what the moistness was. He said: «The seats have probably just been washed and were still wet». I then said: «Are you sure this is not due to the rear AC condensation leaks on these vehicles?» And then he admitted that yes on some of the older Sprinter models like the one I was looking at, the leaks happen, but they try to minimize their occurrence by cleaning/​unclogging the condensation ducts out before each rental. OK. So he lied first, but then fessed up. There’s Strike 1. Not cool, but ok, I let it go and asked if I could get one of the newer vans without the leak problem during my rental period. He said they’d try to do that for me, but made no promises. Today, even though I’m aware of the risk for the leaky AC was there, I decided to go ahead and call to reserve my 5 day rental. As soon as I told them the dates I needed, I was told they couldn’t take my reservation that far in advance and to call in 6 to 8 weeks to see if they can put my short 5 day rental between 2 longer period rentals, or call closer to the dates I need the vehicle for. I understand their business need to catch the big fish, but if shorter rentals were considered 2^nd rate, they should spell that out on their site so customers know what to expect from their service. People make reservations in advance to not have to worry about resource availability right before they have to travel. That’s Strike 2. Now my plan is to secure another rental somewhere else for now and then in 6 – 8 weeks give these guys another shot. Let’s see if they strike out or if they wow me on the recovery and earn increased stars.

Awesome first experience with Bandago Miami, I must say. Rented three E350 15-​passenger vans for our large group and everyone was thoroughly impressed with the very professional-​looking black vans with dark tint. We definitely drew attention rolling up to the restaurants and facilities. Vans were in great shape and actually got decent mileage, even fully loaded. Only a couple of guys at this location but they did a stellar job getting us in and out. Thanks again!

GREAT!!!
Rented with Bandago multiple times, from San Francisco, LA and Miami. People are great, vans have been great…
I recommend and would use again.

Never even got to rent it. My appointment was supposed to be at 10:30am. Received a call at 10:15am to tell me they had postpone my reservation until 11:30am because they weren’t going to be on time due to another delivery they were doing and it got «complicated». At 11:30am nobody called to tell me that still, they weren’t available until another hour. Had to cancel my reservation and that was the beginning of my weekend vacation due to this company. I do not recommend it.

I had a great experience with this company. They are professional, their prices are fair, and their service is excellent.

I rented a 12pax Mercedes Sprinter for commercial use and it was great! My customers were so happy with the VIP feel of the vehicle and the kids had a blast playing on the Xbox 360 for the entire ride. Bandago has fair prices and John was very helpful and proffesional which is why I look forward to renting from them again.