123 Auto Rental

STAY AWAY!!! This is a business that deserves to go out of business and do the community a favor. I had arranged for an airport pick-​up, but the number they give you isn’t answered, and the voicemail box is full, and says call back later. I called back, and back, and back, and back. I called 7 times. Finally, I received a call 40 minutes later. By that time I was in a taxi to my hotel. When I told the woman I was in a taxi to my hotel, and would need a ride to come to get the car, she said she was doing a pick-​up at the airport, and would call me when she finished. No call came. I called back, and she was again with a customer, I told her I needed a ride. She said she’d call back. No call back. I took a ANOTHER taxi to their location to pick up the car… now I’m out close to $ 50 in taxi charges, which I knew this fly-​by-​night operation would never cover. I figured I’d dispute it with the credit card company later. I was in the office to pick up the car, and then learned that the office wouldn’t open until 8AM on the day of my departure, although the web site says they are open earlier, so they wanted me to return the car the night before. at 8PM! While I was standing there, I got on my phone’s web connection and booked a Fiat 500 from Fox Rental Cars across the street.
I had to wait in the office for several minutes longer than I should have because a call came in. A customer complaining that 123 Auto and Truck Rental hadn’t released the hold on the funds they used when that customer used his/​her debit card to rent a vehicle. I was extremely happy that I wasn’t going to leave my credit card info with this company. Who knows what would have ended up being charged to it, and clearly, once they get the money, they don’t give it back without a fight, if at all.
If you’re renting a car in MIA or FLL, do yourself a favor and stay waaaaaaay away from 123 Auto and Truck Rental. Hopefully, if enough people do this, 1,2,3 will be history!

If I could give negative stars, I would. This is the most unprofessional, frustrating, and incredibly inept and incompetent company, ever. DO NOT USE THEM — any potential savings will be entirely lost and are not worth the effort.
I parked my car with these guys, and the directions I received indicated a lot that had its act together. Print out a barcode, scan it when you arrive at the lot, pull in and proceed directly to the shuttle. Shuttle is on demand. Sounds like a smooth, professional operation, right? WRONG. No lot, no scanner — just a dinky storefront and an unorganized lot. Went it and had to wait — the service associates just sat around, looking bored, doing absolutely nothing. Supposedly only one computer works, and so everyone just waits for that one terminal to open up.
Every other parking lot, I pull in, park my car and jump on a shuttle within 15 minutes. Quick, easy. With 123, it took me 45 hair-​pulling, stress-​raising minutes to do the same.
Upon return, I called the number for pick-​up and got no answer. I called the mobile number — no answer. These guys are incompetent and clueless, and couldn’t care less about customer service. STAY AWAY!