AutoZone

I am very upset with the customer service that I received just a few minutes ago. I arrived and there was a young man I believe his name was Alejandro and he was very polite and helpful I had to leave my car there because I had the battery charging and go to work although he was very helpful it does not make up for what happened when I went to pick it up. I arrived at about 9:25 pm and walked in and told the gentleman that was there that I was the owner of the genesis coupe and he replied «so?» And then He said «it’s really nice» (making fun of me for walking in and saying that that was my car) then I asked If my battery was charged and he replied «I don’t know» so then I said if he could check and he said follow me and took me to the back telling me to «hurry up» as he walked. When we got to the back he said «which one is yours?» And I pointed it out and he said «ok take it» he didn’t bring it out to me he made me go to the back and grab it. He didn’t even offer to help me put it back in (I had no tools) he didn’t even offer me some tools. I had to hand tight everything and start the car I was so upset and the screws that blot my battery down so it won’t move around while driving were gone. I was so upset I was not helped at all I was humiliated and made fun of. One of my worst customer service experiences.

Unbelievable — I called the store and asked very politely (in English because that is the language I speak) what time the store closed. The employee hung up on me. I called back and the same person answered the phone and I told him that he just hung up on me and I was simply trying to find out what time they closed. He asked, «what do you mean?» and then said rudely 10:00 and hung up. Not the best customer service to say the least when your car won’t start late at night and you are in a bind to get a part.

Clean auto parts and supply store. The staff is helpful and knowledgeable. They speak Spanish. They take all credit cards.