Sleep Inn Miami Airport

THANKS TO THE MANAGER AT SLEEP IN MIAMI INTERNATIONAL, AIRPORT! Kudos Jermaine Burke!
I stayed at the Sleep Inn Miami International Airport on March 11, 2016. Based on the circumstances of my arrival and attempts to check in that night, I gave an extremely low rating and long, angry review. All of my reviewed details were fact; however, my anger should have been directed at GET-​A-​ROOM who I booked my room through. This is a third party booking site I found on TRIP ADVISOR’s page. Get-​a-​room is the organization that took my money in full for the Sleep Inn room and NEVER BOOKED MY ROOM WITH SLEEP INN.
So, after returning home from my cruise, I set about trying to rectify the situation. I first wrote the review about Sleep Inn, and I should have waited to do that. I contacted Get-​A-​Room who offered to refund 25%. WHAT A JOKE! They had not performed their job and had left me and my son without a room, but had our payment in full for the room, and offered me 25%. I absolutely refused that and told them that was an insult.
I then contacted Sleep Inn’s manager Jermaine Burke. He talked to me for quite a while and said he would look into the situation. He did exactly that and ended up refunding to GET-​A-​ROOM the full amount I paid. He knew of my review and had talked to his desk clerk regarding his rude behavior that night of March 11.
I then contacted Get-​A-​Room again. They were made whole, but now needed more time to look into my situation. Well, after another week and phone call, Get-​A-​Room said they are refunding me my full amount.
Therefore, I am writing a new review to say I would like to thank Sleep Inn’s manager Jermaine Burke for being so professional, helpful and courteous when talking with me, and for resolving my situation. I wish I had not written my original review in the heat of anger over the events that Sleep Inn did not cause. I thank Mr Burke for his resolution and will stay there again in the future, but will book directly with the hotel and not a third party vendor.

We were only staying one night before we headed on a cruise out of the port of Miami. When our plane landed we called so that the shuttle could come pick us up. We called at about 9:20pm, weren’t picked up until 10:30pm, and arrived to check in at 10:50pm. They gave us excuses that the driver was stuck in traffic and that they’re shuttle was broke down so they were sharing with Holiday Inn Express next door. We knew the traffic excuse was garbage because we had seen several other hotel shuttle pass multiple times, and in the end it only took 20 mins to get back to the hotel. And although it is not their shuttle, it IS their problem if there are issues.
The young man at the front desk was pleasant but didn’t offer any resolution to our inconvenience. We got to our room and although it was a non-​smoking room, it definitely smelled as if the last people had been smoking. We also had an attached room and could hear everything the people next door were saying. We went back to the front desk and were given another room which was nice and clean.
In the morning, we asked about getting the shuttle to take us to the cruise port. The girl at the desk looked in a book and asked when we were scheduled. No one had told us we needed to reserve a time. In the end, we were given a 10% discount on the room.
Breakfast was not that great but fine for something quick before we left.
Having a noon checkout was nice as well.

I decided this Sleep Inn location because it was near Miami International Airport and the Port of Miami where our cruise was leaving. The price is reasonable and the rooms are clean. They have a pool we decided to get in for a dip, not as clean and warm as I wanted it to be. I didn’t want to swim with the bugs and palm leaves. The front desk attendant says the pool maintenance person comes tomorrow. So I guess we’ll have to wait until tomorrow. Brian you rock see you guys again soon!

I made our reservation in advance on their website only to find upon check in that my requests weren’t even viewed. We were put RIGHT next to vending and the elevator that we requested to be as far away from as possible. I found it hard to believe that there wasn’t another room with 2 beds for us — especially since there was a lobby full of people waiting to check in when I came back down from the room. Upon check out we were compensated with a $ 25 discount… but what’s the use of making a request if it’s not viewed (I was told that they didn’t see it…)
To make matters worse — the room door was not a good fit and there was a visible stream of light from the lock to the floor and about an inch and half gap at the bottom.
I find that not having a hotel entrance in the back a huge safety concern. You need to walk around to the front to enter at any time — and the parking lot is the whole length of the hotel. I’d be concerned too for those with mobility issues.
The breakfast area is small small small … if people are sitting at the front tables, you can only reach the back tables by asking people to move. The breakfast attendant wasn’t very quick to refill items.
The beds were comfortable — but the bathroom had the toilet and shower stall in a area using a pocket door… and the sink right next to one of the beds! There was only a partial wall separating the sink from the bed — not even a bed table. Wish I had taken a picture.
Like another reviewer said — if you paid more than $ 100… it would have been a bit too much.
I’d give it another try…

A great post cruise hotel. It was clean and there is a golf course located behind the hotel so there are some nice places to take some photos with a tropical backdrop. It was clean and definitely just what we needed for a one night stay. Plenty of parking –so no worries. We were able to check in early which is always nice so we don’t have to drive around with our luggage all day.
We had a early flight but we had time to get breakfast in the morning. Normal hotel breakfast not bad but good for free. The hotel is located near the airport but didn’t hear any plane noise or traffic.

This Sleep Inn location had everything we needed for a very reasonable price while providing great service and being clean.
First, their check-​in time is 3 PM, but we were in the area around 10:30 AM and decided to go to the front desk to see if we could check in early. This was no problem with no additional charge.
The room was clean and offered a safe, big mini fridge and microwave. The shower looked recently renovated and large for this class of hotel. The room was modern with a LCD TV. I think I saw two other guests in the hotel, it was nice and quiet.
They offer a free airport shuttle every half hour, 24 hours a day and a continental breakfast with waffles.
Great stay. Perfect place to stay close to the airport.

I want to give out a personal shout out to the best Front Desk clerk ever —- Stephanie. She was superb and had great customer service skills.
She assisted me, despite me being a difficult customer… more like annoying… I was so lost when I arrived at MIA airport that I know I called her about 5 times to get assistance getting OUT of the airport and contacting my shuttle.
She was pleasant and patient.
The hotel itself was well kept and clean. The room was very spacious, smoke-​free. Their continental breakfast selection was fantastic. The kitchen and housekeeping staff were super friendly when I ran into them in the hallway etc.
I will be booking my stays here every time I go visit MIA. Sleep Inn provided me with comfort, easy access to the aiport via Shuttle service and fed me with continental breakfast. What more can you ask for? :)

Came in for a four day stay hotel grounds looked nice and clean. inside the lobby the same went to check in went to the room and had to walk back out due to the smell of old cigarettes .(that was the first).go to the front desk tell them now they put us in another room that one smelled a whole lot better. the continental breakfast was OK but hard to find a seat by the second day the AC went and have to be moved to another room. things happen but all and all it was still a nice place to stay.

Got a really good deal for this hotel. If you you’re paying more than $ 100 a night for this hotel, I would find it pricey. First off the location. 5 mins away from the airport so that’s a plus for any traveler. The hotel is centralized so going to Miami Beach, downtown, popular malls are 15 – 20 mins away so no big deal. The room is very clean and modern. The hallways does need a little touch of care as most doors and walls need repainting. The rooms are spacious and clean. Pillows are flat so you might want to ask for a better one. Cleaning staff is ok but at times don’t seem friendly. The breakfast area is probably the smallest area in the hotel. Mind you the hotel is huge and having the smallest breakfast area doesn’t make sense. Every morning is crazy with families and travelers ambushing the area and makes every person walking in to the hotel lobby to checkin, look scary.
If you’re a business traveler, don’t expect a computer room cause there isn’t one. It’s pretty embarrassing once you see it. The computer is on a shelf beside the elevator. This needs to change asap. The front desk very friendly and helpful. The free shuttle service to and from the airport is a huge plus. It leaves every 30 mins around the clock. But beware, I tried the service and had to wait more than an hour so be patient. Shuttle drivers are nice and cheerful.
A lot of parking in the back but no backdoor entrance. There are other hotels beside it, a few gas stations, fast food restaurants. Not much to see walking distance. There’s a nice cuban supermarket/​café 5 min walk away I HIGHLY RECOMMEND. It’s called «downstairs» have the best sandwiches, pastries and other cuban hot dishes.
Overall good impression. Give it a try. It ain’t Best Western of Hampton Inns but it’ll do :)
Pedro from Toronto

Das Hotel ist für wenige Nächte absolut im Ordnung. Es ist sauber, für die Lage sehr ruhig. Die Zimmer sind gut ausgestattet und das im Preis enthaltene Frühstück ist für amerikanische Verhältnisse wirklich gut. Der Preis ist allerdings wenig zu hoch.

I would give 3.5 stars for this hotel. The room was very clean and neat and felt like home after a long day at the Miami beach. Pricing for the room was also fine ~84 $/​day during Christmas time which is a pretty good price. Its a little far from the South beach though — around 9 miles drive. We booked this hotel for the last 2 days in Miami since it was very near to the airport. In case you have an early morning flight, you can return your rented car the previous night itself and use the hotel shuttle to commute between the airport and the hotel — saves you a day’s charge for the rented car. The not-​so-​good points are about the breakfast. Breakfast is not really good They do have plain bread, milk, eggs, fruit, waffle etc. But you can get them only if you are really lucky. During december, when the occupancy of the hotel is huge, the breakfast area gets crowded and there will be long waiting lines for the breakfast. There is only 1 toaster which is also broken. The fruit stand is not refilled regularly. So you would have to grab a fruit as soon as they refill the basket. Else, no fruit for you.

I like this place I got a deal through
and I can’t complain. the staff is very friendly, there is free wi-​fi, free breakfast, it is clean and close the airport. The shuttle service from the airport runs every half hour be specific about your location, else you will be waiting forever. They have a pool and moderate parking lot, and if you want a shuttle to the Miami port to take a cruise they have this service available for $ 10.

Close to airport clean a little funny that the parking is in the back and there is no door back there. Big pool!