Miami Lakes Chevrolet

Bait and switch con artists, go literally anywhere else. They will waste your time and try to extort money from you. I am a former car sales/​marketing employee and I was surprised at the levels. They prey on the uneducated and financially challenged, if you have credit and money to spend and half a brain they will do everything possible to chase you off the lot so that another «mark» can come in to lose tons of money.
They advertise insanely low prices that you will never get, ever under no circumstances. It’s a total scam. Avoid this dealership at all costs.
Save your valuable time and talk to any other dealership. No matter what the top good to be price is…

The sales people should be more of sales persons instead of filling up a 9 to 5. I was looking to purchase a corvette stingray and just the hole process on looking at the car for future purchase was a bad feeling with them.
I’m a car guy and a business man and they need to step up and put in more on there customer service.

I’ve brought my car in several times and never had a satisfying experience (shame on me for coming back but it’s down the street from my home).
Today, I waited for 2.5 hours for an oil change and tire rotation. I was there just after 7 am, on a Wednesday, and the 3^rd car in line. Two and a half hours.
Afterwards, I was told my wipers were shot and needed new ones (I already knew this prior to coming in). I agreed to purchase new wipers and was told it should take an additional 5 mins. After 2.5 hours, what’s another 5 minutes? Wrong. It took about another 20 minutes before I got my car back.
Previous incident: I brought my car for an oil change and later told that my car was unsafe to drive due to the fuel lines leaking. Scared, I leave my car for almost a $ 1K worth of work. No rental was offered and it was like pulling teeth to get someone to drop me off at home. The repairs took 2 weeks.
I expected better from a dealership and I do not recommend.

NPS = 0
This place is awful. But I mean AWFUL.
Brought my car to get an oil change and change a tire. It took 4 hours and they only changed the oil. They did not have the tire in stock so they would have to order it. 4 hours wasted.
So I brought it back a second time to get the paid-​for tire that the clerk said would only take 10 minutes to install.
It took over an hour the second time around and when I go to ask about the car, the clerk just hands me the keys. He didn’t inform me my car was ready and I only found out it was ready when I asked for the car. And instead of driving the car around for me, he just hands me the keys.
It was only after he realized the car was not up front he went with the keys to bring the car around.
This place is a case-​study universities should use for how to treat customers like trash and how to lose customers forever.
Just awful.

I uploaded a review for this location and it was removed by Unilocal because of «privacy concerns» after reading the guidelines it turns out that you cannot mention last names of people. Rules are rules and we all must abide by them. So I removed all the last names and here I am posting it again.
This review has been over 3 months in the making. It will be rather long, but well worth reading if you are in the market for a new car.
First, a little background on me, in March of 2007 I leased two Toyota Corollas, and was never late in a single payment. At the beginning of this year I decided to shop around for a lease on a Chevy Volt and found the following advertising online «$ 269 per month, with $ 2619 down, on a 36 month lease with 10,000 miles per year». We also found an ad for a Toyota Prius that read «$ 269 per month, with $ 2,500 down, on a 36 month lease with 10,000 miles per year». We contacted both Chevy and Toyota but the results were completely different.
The chain of events that brought me to write this review started the second week in March when we contacted Miami Lakes Chevrolet and inquired about the online advertising we had found. My business partners and I spoke with a lady (that due to Unilocal rules, we cannot mention her full name) and gave her all my information. We were told that they would be able to give us the internet special if we could put down $ 3,000 instead of the $ 2,619 and we agreed.
On March 18^th we made the long trek to Miami Lakes in rush hour hoping to lease one if not two Chevy Volts. To our surprise when we got there we did not deal with the lady on the phone. She was there but all she did was guide us to another gentleman (who once again because of Unilocal rules we cannot mention his name) and he had not even looked at our information. At first we thought he was the sales manager, only to find out later that he was just a sales person. They made us wait for over 20 minutes only to come back with a $ 378 per month figure. After all the information we had given them, it was as if we were walking in for the very first time.
All of this was bad enough for me to write this one star review but here is the kicker. As we are arguing over the inflated price, he tells me… and I am quoting this verbatim, that the advertisement we found on line, is ONLY available to customers that have an 800 CREDIT SCORE! Mine was in the upper 600’s. I have worked in Real Estate since 2000 and have pulled literally thousands of credit scores in the last 14 years. In that time I have only had 2 clients with a credit score of 800 or better.
Now please understand and let me be clear, any business has the right to decide what qualifications a customer must have in order to get a particular deal. I am not disputing that, but let the consumer know this BEFORE he or she invests so much time and effort in the process! Needless to say that we left letting everyone know exactly how we felt, and we did tell them that we would write this review. They might have figured that we had forgotten about it and decided to let it go. They were wrong! Service like this is never forgotten or forgiven. As consumers we need to speak up so the owner of this dealership can read about this and make changes accordingly.