Miami Lakes Automall

DO NOT GET YOUR CAR SERVICED HERE. TAKE YOUR BUSINESS SOMEWHERE ELSE. We have been coming here for years and even bought a car from them. They made a mistake Elvis was great and helped cover some of the cost to fix it. My husband said I think they may do something to the car because the service advisor was mad at us for his mistake. Elvis reassured that nothing would happen. Well what do you know they ruined our radio system and it cost us $ 642 to get it fixed. We actually have a prepaid oil change with them. It’s so not worth the money they have already cost us. I’m beyond disgusted with their subpar service

Awful. Rude. Terrible customer service.
Just wasted 45 minutes driving up here after «Anabel» called to discuss a lease offer I was interested in… i showed up, 6 car salesman standing there and not one interested in helping me. Pointed to a car outside the door and said «go look at it.» Walked out and had a music speaker blasting Pitbull in my face beyond an acceptable level (couldn’t even speak to person next to me!!) Everyone was incredibly rude and unhelpful. I left after 30 min… and the only reason I stayed that long was because another car blocked mine in when they went on a test drive. I couldn’t be more upset with this experience.

I had one of the worst ploys to get me in. After 3 confirmed conversations on the phone through Internet sales with Annabel she guaranteed a price and vehicle that I had been shopping for. She got me an incredible deal and even said she would have the vehicle waiting for me outside the dealer to look at when I arrived. Prior to making the journey to Miami Lakes I called her again to verify I wasn’t dreaming about the make and model of my Jeep as well as the price deal that she said she had already worked out with the management.
I arrive at Miami Lakes Auto mall and greeted by Annabel who advises everything is worked out and she was going to have me work with another salesman to do the deal. She stated if anything goes wrong or the deal falls through to contact her and she will help me out. I should have figured this was going south fast but I had high hopes reference the prior conversations we had.
Bad news came quick! They sold the white Jeep I wanted. Not only did they not sell the Jeep today but they sold it Saturday! Our phone conversations about the vehicle were yesterday and today! They made a deal on a car they didn’t even have at any of their 5 locations. But hey I’m a glass is half full kind of guy, so I pick a different color.
The new male salesman who I’m dealing with goes and «runs» the numbers. Returns back to me saying they must have run numbers on a lower model car because the payments we can do for your is $ 130 more a month than Annabel had already worked out and got approved.
There was no haggling or bargaining I just got up and left. I have been car shopping for 5 cars since I’ve been leasing my cars and this was by far the biggest far fetched dealer I have ever encountered.
Annabel told me to call her if the deal fell through, so I did as I was walking out. You think she answered… Nope! Another game.
Keep up the good work!

I just wasted all morning trying to buy a car and left with my old truck. Salesperson Carmen did not help us at all. Got A very low trade in price, on top of that we left some important paperwork, call and asked them to please pick them up and hold them for me as usual and with the bad customer service that we have in Miami they didn’t even bother to pick them up just left them there. DON’T BUY A CAR THERE NOT WORTH THE HASSLE !!

Found a vehicle i was interested in online, emailed the dealership to see if they still had it and set up a appointment to go check it out, drove a hour to get there, when i arrived they hd some horrible music blasting in the lot witch was annoying but my biggest issue was when i was ready to buy the salesman asked me what i did for a living, when i told him i owned a Bar in Boca all of a sudden there was a typo in the ad and the price jumped up by $ 2500, That was a deal breaker so i left, as I’m getting on the highway the salesmen calls and told me now they would honor the price online but i had to pay extra for on star service and a few other things with only brought the price down by $ 200. if i had done another uturn and went all the war back for that bull shit i would have lost it.
long story short i wouldn’t recommend this place to anyone looking for a fair price on a car

I had one of the worst car buying experiences with this place… We saw a car on the website and set up a time to come see it. When we got there the car was filthy, inside and out, plus is had damage to the car that was not in the photos. It had a huge dent in the back that was clearly not in the photo and damage to the interior. The photos clearly showed both of these spots but they were damage free. The sales people were nice enough but they fininace people wanted to start doing the paperwork for us to by the car before we even saw it! I would avoid these people at all costs!

I went to this dealer about a month ago to buy a vehicle. I saw a couple of cars online and contacted the internet dept. At first gave them the information of the vehicles and said that they had them. As fate would have it, as driving to the dealer received a call that vehicles were either sold or had offers. Wait it gets better ended up looking at two cars that were listed online for about $ 12,200 but since I was not financing with them now the price had jumped $ 3,000 more, they claimed it was mentioned somewhere on the web page of which i never found. Never bought the vehicle and went somewhere else across to the competition. ‘Buyers Be Ware’ on dealer tactics when calling to confirm if advertised price has any stipulations and don’t expect the internet dept to give you a great deal, this is another tactic. This is just to ease your mind that you are going to get an exceptional deal and you will not. The internet dept is just there to promise you anything to bring you in, then when get there they pass you to a salesperson and that’s when they get you if you don’t come prepared. So I would say to all always do your homework first and never go unprepare to any dealer. Good Luck!!!

These guys are scammers!!! I got a truecar certificate and called to make sure they would honor the price. I was assured they would. They gave me appointment for the next day to give them time to transport my new Jeep Wrangler from storage. I called before heading out to the appointment to make sure the vehicle was there. By the time I drove over they claimed the vehicle had been sold and Giovanna, whom I had an appointment with, was off for the day. When I asked for her supervisor Joyce, whom she had said could also help me they said she was in a different department. They did however insist on selling me other cars which did not meet my specifications. What a waste of time!!!

Terrible customer service. The salesperson was very nice but overall the employees are very unprofessional. While speaking to the salesperson in an office the other sales people were in and out. While waiting for an offer another one came in and took over the office. Very rude. No apologies. Very upsetting. With so many dealerships in South Florida, nobody deserves to go through that.

This was my worst experience buying a car. I bought a car to be exported and they offered me the title for 3 days, after meetings and meetings I received my title 5 days after the date promised. They are very unprofessional in this business.

I got my car towed there after it stopped running and it would not start again. They diagnosed the problem and wanted to charge two times the actual cost. I scheduled the car to be towed and requested to pay the diagnostic fee. They ignored our calls and refused contact to accept payment to hold the vehicle. The tow truck driver had to give the cashier his cell phone 2.5 hours later for me too give payment. Three of us didn’t two hours on hold and leaving messed to get the car released. This place is terrible and not customer oriented. I wish I had seen the previous reviews. I didn’t want to give any stars but it gives you to do so.

Do NOT lease from dodge. They will not help you at all. I was just there Friday to get a «sensor replaced» and get a «leak fixed» on my 2014 Dodge Charger rt plus and here I am on Sunday with the same issue. Not only is it rainy right now and the traction control and abs system is out but the car also randomly downshifts and stops on i95 in traffic. Which is a huge risk on my life. I called today freaking out telling them what had happened and the manager hung up on me because I told him I couldn’t bring the car there in the condition that it is driving. They called my boyfriend saying they will get «all the managers involved» so I can get out of this car and get into another one and so there we went in the super risk of getting in an accident, I knew it was going to be a waste of time. Well I guess the manager was butt hurt by our previous conversation because they expected me to pay 9,000 more (be upside down) to get into another car. I explained how aventura dodge said 5,000 and not only that I owe 10,000 on the lease and its risking my life at the moment. The manager didn’t have the balls to say it to my face and had two people run back and forth to tell me I would have to pay more money for another car. We just left. I’m going through bbb and since it’ll be the second time fixing this same issue I just have to wait for the third time and claim Lemon law. And I made sure I told them that if I get in an accident because they half ass fixed my car, I’ll be suing. They’re risking my life so they can pocket more money and not help. Worst leasing company ever. They expect you to pay services when I have a paper saying it’s all included and then they don’t lift a finger to help. Just go to aventura. They’ll treat you better there

Service department needs honest employees.
I recently had my radiator replaced on my Jeep Wrangler at their service & repair dept. and was told I also need engine work. The assistant manager Alex said he would send me the details by email to show exactly what is needed to fix my car. I left him about 10 voicemails asking for what he promised and he has not returned my calls. Leads me to believe he was lying the entire time, since putting it on paper shows accountability for your word. Not a place I would do business with again.
A place of business that really cares about their customers return calls within 24 – 48 hrs at least. It’s been over 2 weeks now since I left my many messages. Terrible service!

BUYERS BEWARE! Terrible service, no accountability and false warranties! They will hide behind paperwork to avoid properly servicing your vehicle even with warranty!
Oil change under warranty? You’ll never get it changed with their ridiculous wait times and inefficient parts department!
Broken part under warranty? Don’t waste your time! They won’t cover it.
Once they have your money their accountability is gone! If you are looking for honesty, accountability and customer service– look elsewhere!

What a terrible experience. Was looking to sell my car via
. What a joke. Do not use
and do not go to this dealership.
They claim that you do not have to make an appointment, to come when is convenient for you. After calling to make sure I could show up when I did, the person that was supposedly going to be helping me wasn’t even there. Nobody seemed to know who I was supposed to talk to. When I finally was helped, they didn’t even look at the quote I received online from Autotrader. Why am I using that service again? So misleading.
The ‘certified sales professional’ (yeah, right) — Wilberto (was very unfriendly, as if I was there to bother him…) misread the mileage on my car and insinuated that I was rolling back the mileage for a better deal. Then, he refused to make an offer on the car because it was ‘from New York…’ PUHLEASE, don’t waste my time. I gave them all of my cars information when I called in. And did anyone mention that they won’t buy cars ‘from New York?’ Nope.
Very poor customer service.

Could be better… could be worse. I kept getting mail from this dealership showing they would give me $ 7500 for my truck if i traded it in. I went to another dealer before here and they gave me a $ 5000 offer. I show up at the dealership and they put the wrong vin into the system first… then they tell me they can only offer me $ 1000… for a 2005 chevy 4×4 that black books for $ 4000 and Kelly Blue Books for $ 6200…
I laughed and told them I would just sell it to carmax for the $ 5000, which I did.
The actual purchase of the new car was ok. I did end up spending about $ 25 more a month than originally told (they said they didnt include tax in the original offer, which was a lie)… but I let it go as I enjoy the car I got.
Would I recommend this place. Probably not. But it could have been worse… Every car dealer in Miami seems to be a little seedy. You just have to be smart enough to not let them take you for to much of a ride, which I am sure these guys do to many people that are not savvy car buyers.

Completely dissatisfied. Had to be the worst experience buying a brand new car. Defective vehicle, recall on airbags, transmission issues, electrical problems and cannot make exceptions to change our car. Everyone that works there just giving the runaround to the next department. Never buy from here.

Do your research before coming to this place or don’t go at all. I went in here looking for a truck that they were charging me $ 43,000 for. After doing some research online, they were actually selling the truck for $ 36,000 on
. I confronted them about my findings and all they could say was, «Its just business». They were not willing to go down on the price of $ 36,000, but they were willing to try to make a $ 7,000 profit out of me in selling me the truck at $ 43,000. I would never go back here or recommend anyone to go.

I’m taking the time to write this review, to save anyone who reads it the time and frustration. I purchased a oil change on Groupon. I own a ford fusion which is not a brand they sale. So I made a appointment in advanced and told them make and model of vehicle. When I got to service dpt on appointment date. They didn’t have my filter. They told me it would be order to come back in 2 days. Same thing the second time. Filter was not there. I spoke to ELVIS service dpt manager and he told me he would order filter and would call me back. It has been 2 weeks and after several messages that I left him. I decided to call groupon for a refund. I got refund ofcourse. I was actually considering to buy a cadillac cts they had on the lot before they show me how service was going to be (less than acceptable) Save ur self the headache and just go to another place to service ur vehicle.. Shame on you for poor customer service. No star if. Possibly

My car broke down a few blocks from this place. One water hose. The one on the back of the motor. I spoke to the guy in parts at the moment. I asked him for an stimate and he said yes We can. I asked is there a charge for that? He said NO. So I waited for his call he told me That to do the job They had to remove the transmision and the job will cost me 1060.00 dollars. I said to him that is too much money, I will do it elsewhere, So He told me I had to pay 140.00 dollars for the Diagnostic (The Stimate) I got really mad and left. I got the car towed to the guy I normally use. I paid 60.00 for the Tow and 220.00 for the repair. I would never put a foot back on this place, And if You do, You’ll find out what I experienced.