Star Shoes & Alterations

Never again! Horrible service (see my pictures) attitude. Spanish only etc all the bad crap Miami had to offer. Don’t go there period.

I have been going to Star Alterations for years! Today I had the worst experience and will not go back.
I went into Star Alteration two weeks ago to have four pairs of brand new dress pants altered to have the waist taken in on each pair at a cost of $ 85.00 plus tip. The owner (an older gray haired woman) marked up each of the pants. A week later I went to pick them up. As I wore them, one of the pairs split in the seat. The work that was done did not hold. I took them back and showed her that the work that was done did not hold. She immediately became argumentative and stated that we did not do this work. I said that they did, she marked the pants and collected the money up front. She took the pants and stated to come later or another day to get them. Today, I went to pick them up and they were not ready. She found the pants on the rack and threw them on her sewing machine. Then when she was done, she literally threw the pants at me and yelled saying this time no charge because we did not do these pants. I said again that they did. I so happen to have on one of the other four pairs they did and turned around and said you did these pants too and look at the split in them too! She said we didn’t do those either. I said it didn’t matter because I wouldn’t ask for her to repair them even if I did have to pay and I will never come back. You have lost a customer.
Save your self the agrivation… the workmanship is poor quality, there is no customer service and the owner is mean, crabby and unpleasant.