Star Shoe Repair

After reading reviews I managed my expectations and ended up with a delightful experience. The cobbler was quite friendly, smiley and my heels replaced expertly. The shop is both thrift store and workroom. Eclectic. Price? I get shoes repaired in Chicago New York and ATL –I don’t know what’s high but there aren’t a lot of choices on the beach so you pay. As long as the service is magnificent, price wasn’t extreme.

Patricio is the absolute best !!! He fixes all my super expensive shoes !!! I trust him with everything he has the BEST prices! And he’s such a sweetheart !!!

I have been going here for 11 years. This place is awesome! NOT just a shoe repair, these guys are shoe cobblers… a lost art. They take pride in their work. Above & beyond expectations. Your shoes will look brand new. You will definitely be pleased!!! They also do alterations. Everything in one place. Support your local artists…

Did a very nice job repairing my shoes. Think this place is a bit EXPENSIVE but that probably has to do with fact that it is located on south beach. The service was fast and well done. The interior of this place leaves a lot to be desired.

Really liked the service Patricio gave me. Great prices and quick service. It was refreshing after having a horrible experience at Jacobs Shoe Repair up the street. Come see Patricio. He will greet you with a friendly smile.

I bought a pair of shoes I love but there was one problem. One of the shoes was missing the shoe strap! I couldn’t pass on the offer since the shoes cost around $ 450 dollars and I got them for $ 49. I was a bit scared of taking them to the shoe repair but it was totally worth it! They matched the belts for both shoes and the color is the same! I’m so impress and happy with the work! They are pros!!! Thank you so much! If you guys need your shoes repair this is the spot in Sobe! Cheers:))

Just picked up two pair of shoes that I left for repair and I couldn’t be happier. The man that did the awesome job also fixed some little details in the heel with paint which makes them look brand new. Extremely satisfied!

Amazing every time!
I have been going here for a couple years. The people are amazing, great to talk to. The attention to detail is exactly what you are looking for and the shoes always come out looking super posh!
I take here all new designer shoes, to add a thin protective and anti-​slip layers under the front part, and to re-​do the heels. The sides look clean too and they make sure the rubber blends in. They just do a highly professional job!
They get the job done by the next day and if your coming from far sometimes even the same day! Oh and most importantly they charge little to replace the bottoms!

The shop looks like that of an old timer. I asked for a re-​heel on one pair of dress shoes. He told me.20 $$. Service is 0, they so rude.

I didn’t give them a chance to fix my shoes when they gave me a crazy estimate.
To glue the sole of one of my shoes and change the heel, they asked me $ 35, when at the crossing shoe repair they asked $ 15 for the same work.
At least the guy was honest and admitted that everything is more expensive at the beach. Not true, Brickell shoe repair used to be at Sobe and wasn’t over priced like them.

The worth place to fix your shoes. Before I went there I read the previous reviews and thought that its nice… NO NO and NO!!! I drop my flats to fix 3 WEEEKS AGO, the guy told me to pick it up in 3 DAYS, I came the first time in a week, an he told me that he forgot to fix them cuz he went on vacation in Orlando… How nice is that… I came today again (which is 2 weeks from. The first time) they smile, gave me my shoes, and I was about to walk out of this place, but decide to check my shoes: from 3 stripes that he was SUPPOSE TO fix, he fixed only 1!!! Than he told me that he is going to deliver them to me tomorrow… So, I went to the front and ask them to give me a receipt so if anything happens I can at least get my money back… when they heard that the guy start telling the cashier in Spanish how cheap I am and that he doesn’t care about 20 $… (They don’t think I know Spanish, because the whole time I spoke English to them) so, I hope people look at my review and NEVER– EVER gonna go there… It’s not worth the trouble!!!

Really good at making new nice heels that are messed up from partying

i’ve passed this place a hundred times and finally went to get some suit pants hemmed after the lady at benetton around the corner recommended them.
walking in the place is packed with old merch, but the shoe repair and alterations work is spot on.
they did an great job on the pants and re-​laced my shoes (with impossible to find laces) for almost nothing.
50 bucks for an overhaul of the old brogues, money well spent.

I’m giving this place three stars because they did a good job on my shoes. I’m not giving this place any more stars because the woman who works there was incredibly rude. I dropped off two pairs of shoes and was told to pay in cash when I returned. Two days later, they were fixed and ready to go. Yeah. The end.
Oh, but not quite. I didn’t have the little blue tag with my order number that the man I dropped my shoes off gave me. When I explained this to the woman behind the counter she – rudely – started speaking poorly of me in her native language (I think it was Russian) to another customer in the store. I then explained to her what I dropped off and when I dropped it off. She went a step further in her rudeness and told me she has hundreds of shoes and that was not going to help her. OK …
When she found my shoes, which literally took her a whole 2 seconds (literally, she spent more time complaining than locating my shoes) I handed her the cash I was instructed to pay with. The total was $ 21 and change. I had two 20s. She bulked at the bills, rudely said something else to the customer behind me in her native tongue and then said to me, «You don’t have smaller bills?»
I told her she asked for cash and 20s were the smallest thing that came out of the ATM I went to and that what she was getting.
So rude. If you want to be paid in cash, be prepared for whatever kinds of bills and have change. And have the cojones to complain about me in English so I can bite your head off before I leave. Don’t hide behind a foreign language. I won’t be going back here again, which is a shame because the work was pretty good.

Engaging the services of practically anyone in Miami Beach can be a traumatic experience. You never know how it will turn out.
Entrusting my brand new boots with Star Shoe Repair to fix a polish job gone bad elsewhere was nerve-​wracking. However, I was immediately set at ease by the nice, knowledgable man who walked me through the repair process. He made no promises other than saying he’d do the best he could.
In the end, the boots were returned to their former glory. Now I walk with a bounce in my step again.
Prices seem reasonable.

I was worried about finding a shoe repair place in South Beach that didn’t charge the cost of my shoes to repair them. I had walked the heals and front toes off two of my designer shoes. I wanted to repair them, but not at the same cost to replace them. (ok a bit of an exxageration, but you get the idea).
The store itself is really hard to find. Nestled up a small walkway behind the busstop on Washington, it looks like a weird leather store. They also repair leather bags and jackets. The husband and wife were both there when I dropped off my shoes. Both seemed pleasant and he admired my favorite pair of Stuart Weitzman, so of course he can do no wrong now.
Luckily for me, he hasn’t. Both pairs were repaired perfectly and at a reasonable price. $ 75 for new stubby things on the stillettos and new soles on the front. As previous reviewers noted, it is cash only, so come prepared.

My experience with Star Shoe Repair was entirely different than Francina P.‘s. I heard about the place from a friend who’d been driving down Washington and stumbled across the tiny sign hidden behind a bus stop next to Wing Zone. She said they had weird hours, so I was weary that I’d ever be able to get my shoes to them!
After one unsuccessful attempt to drop them off a bit too early in the morning, I finally found them open on a random Wednesday during the mid-​morning. The shop is owned by a husband and wife team, the wife being from Brazil. She took in my shoes and we had a brief conversation about something or other. She gave them a good examination after I told her what was wrong, and then quoted me a price that I thought was fair ($ 48 for 3 pairs, including tax).
My shoes were ready to go when promised (Saturday afternoon), and looked good-​as-​new! I’m very happy with the job Star Shoe Repair did, and I will gladly take my worn soles there again!
As a warning — they only accept cash, and require a 50% up-​front deposit (though you can pay in full up front if you’d like). They’re open 6 days a week — 9 – 6:30pm M-​F and 9−5pm on Saturdays.

Let me start by saying that if there was any way to rate this place ZERO stars, that’s what I would give it.
I’ve been getting my jeans hemmed at Star’s 15^th St. location for a few years and I’m usually pretty pleased with the results (on bootcut or skinny jeans only, because whenever I’ve dropped off widelegs they come out a little wavy. I have sewing experience and it seems that they stretch the fabric as they sew, but that’s another story!)
After a less than pleasant experience at another shoe repair because I was being charged a different price for the same service everytime I went, I decided to give Star Shoes a shot and see how they compared.
In February I needed to have a pair of gray suede shoes re-​soled. The price I was quoted at Star was reasonable and comparable so I dropped them off and asked the owner (who took them in) to ask the cobbler to be gentle on them, since they are suede. He was friendly and assured me that I need not worry and that they would be well taken care of. When I picked up the shoes 2 days later, the owner handed me the shoes in a tied plastic bag and charged me the balance (they require a deposit upon drop off). I thought it was strange that he didn’t allow me to inspect the work, so I opened the bag in front of him and low and behold there was black rubber smeared on one of the shoes. It wasn’t too horrific since the I usually wear those shoes with pants only and the damage wouldn’t be visible, so although I didn’t freak out, I did point it out to the owner. He got visibly annoyed (I’m not sure if it was at me or the cobbler) and called him out so he could try to buff the rubber out. The cobbler mumbled something under his breath and while he did get the rubber out, he left bald spots in their place. No biggie, I was going on vacation to celebrate my b-​day the next day and didn’t want to ruin the good day I’d been having up until then. I chalked it up to the fact that since the guy was pretty burly, he the words gentle or delicate do not exist in his vocabulary.
In May I made the ultimate bad decision of dropping off my beloved nude peep toe Mary Janes at Star Shoes and Alterations. I won’t name drop, but they were definitely not cheap! All these darlings needed was to have the heel capped with a little TLC (for the first time in over a year of owning them since I purposely rotate my shoes often and store them well to maximize their beauty and life expectancy). If it were not for that, the shoes looked brand new, honest to God, it was unbelievable even to me! This time I dropped them off with the cobbler himself around 3pm four days before I would actually need them. We chatted a bit because we are from the same country and he insisted on having them done for me by the end of the day. I said there was absolutely no rush and that I’d rather he take his time so that my shoes would be returned to me in their current pristine condition. He suggested that I also add a rubber sole to them at the same time to prevent future damage to such «fine» shoes. I took his suggestion and walked out confident that such a personal touch would lead to beautiful results… I couldn’t have been more wrong! When the owner handed me my shoes a few days later I immediately noticed that there were scratches and scuffs on my beautiful, perfect shoes!!! I really had to take a deep breath and think about the next words to come out of my mouth. I decided to take the high road and simply said this to the owner:“You should really tell the cobbler to be more careful with this type of shoe because it did not have these scratches on them when I dropped them off”. His response: «That’s not true!» At that point I almost lost it but I told him that he shouldn’t flat out deny something that he has no knowledge of since he was not present when I personally handed my shoes to the cobbler. He said that it couldn’t be true because he cobbler wouldn’t have done that to my shoes. I said that although I was sure he didn’t do it intentionally, he was responsible nonetheless. The owner then threw this out at me: «Are you married? Because if you are I feel sorry for you!» I was flabbergasted and on the verge of tears! I asked what that was supposed to mean and he said that if I was reacting like this over something so insignificant, he was afraid to know how I coped with the world’s bigger problems. I said that was none of his business because the only thing that I had entrusted to his business was my shoes not my personal life and he and his employees can’t even do that right. He said that my expectations were too high and that I shouldn’t take my shoes there again. As if I needed him to tell me that!
That was absolutely (and I think anyone in my shoes, no pun intended, would agree) the worst customer service I’ve ever experienced! I PLEAD to anyone who will read this… DO NOT GIVE STAR SHOES AND ALTERATIONS YOUR BUSINESS! Please share this review with everyone you love who loves their shoes!