Public Storage

Delightful and very helpful staff. They are professional and very knowledgeable. The building is clean, safe, and climate controlled. Parking is easy and the hours reasonable– 9am to 6pm Mon-​Fri and 9am to 5pm Sat/​Sun.
Finding this level of service and convenience on the beach is amazing.

First of all, Tony and his team are amazing. I have never used a storage space before because I like to hoard everything at my house. But now I need the space… Tony literally just lifted a huge weight off my back, that I didn’t even know I had. In 15 minutes he showed me the unit space, I signed the paperwork … And I originally wanted to be in and out… But they are so fun here… They made me fresh coffee and we talked about how I could save even more money next month. They literally treat you like they’ve known you forever… I thought this would be a sketchy in and out lock and go thing… But they literally genuinely care and make me feel so secure and safe.
I don’t think I have ever written a review in my life. For anything or anyone. I genuinely am so grateful that this place is so safe, clean, organized, and efficient.

Great experience all around in the Miami Beach location. Dealing with Tony was a treat. He was very helpful and kind. These folks are professional and willing help all customers have a good experience. The building is clean, safe, and climate controlled.

Tony is the person to talk to! Very nice service, they help you so much. I really like the South Beach Public Storage because is super clean and secure. If you need anything, talk to Tony, he always tries to give you a solution! Great service!!!

My review is about the one in Miami Beach. No issues to complain about here. A lady named Rebecca helped me with excellent service helping me score at a great price. The hours are 9:30 to 6, climate controlled and the only bad issue that I have is that it is always full.

So when I signed up, my unit was $ 20/​month, and I was happy. Several months later, they sent me a notice saying rent was being raised to $ 24/​month. I was irked but I paid it. The quality of the place has gone WAY downhill over the past few times I’ve visited. It used to be clean, now it is disgusting. Now, I received a notice stating that my rent is going up to $ 28/​month. Did I mention this unit is the size of a horizontal closet? This place is a scam. I’d rather find a place in the hood that’s cheap but honest. There will probably be LESS transient people there as well and hopefully the hours will be better!

If you are going to pay the high prices of Public Storage in South Beach, please talk to Tony. As a person from America, it was nice to work with someone that can speak English. He actually understood the words that were coming out of my mouth. Second, he knew the answers to all of my questions. This is rare in South Beach. Third, he won’t be rude to you. He won’t ignore you when you are standing in front of him. He might even say sir or mam out of respect. The other employees? Forget about it! Talk to Tony. He is the man!

Never any problems here except the BS insurance they attempt to tell you is mandatory (it’s not — stick to your guns and speak to a manager in worst-​case scenario). Ample parking and otherwise just a normal storage space, nothing much to say about it.

It’s in a good location facilities are clean but the worst problem is the hours that they are open, opening at 9:30am is kinda bull crap people have other things to do instead of waiting outside the store to open, it also doesn’t help that they close at 6:30pm

I just rented the unit but appears facility is very clean and security seems good. I rented an upper locker and access is via a ladder that we had no problem using. Only downside, I found the facility via the internet and found a $ 21/​month unit. Because I questioned the size, I called the 800 number. I asked several times about the $ 21 rate and was led to beieve that was the price and was told to visit the facility, nothing needed to hold the locker until I checked it out. I visited the facility and after checking out it’s location and size, I took the locker. I was surprised when told the price was $ 26 and the telephone person had listed the rate as such. I was told I couldn’t get the $ 21 rate as I didn’t reserve the locker on line. Be aware, ask your questions, visit the site, and go home and reserve your locker!

Ugh. This is part of a 2 part review with one for the Biscayne location to follow (
)
Moving = ridiculousness. I hate it. I’ve moved so much in the last three years I feel like I just need to leave it all in boxes. Not little moves, but big moves. Cross country type hellacious moves.
So the thought of getting a storage unit to store some of my crap seemed like a gleaming star in the move idea. Less crap to deal with. Just drop it off and be done. Weeeellll… I called this place because it was the closest and cheapest location — 5×5 unit for $ 49 a month with 1^st month for $ 1? SOLD!!!
I made my reservation online and got a call a few minutes later letting me know that the rate I was quoted was for an upstairs unit. Conversation:
Me: ‘As in an upper story?
PS: No, as in you need a ladder
Me: Yeah. That won’t due. I need to store a washer for a few months
PS: Oh. We have another location. I can transfer your reservation there.
Me: Sweet thanks!
Transfer of reservation complete, easiest thing ever. Until I get a confirmation email from the other place letting me know that the rate was $ 20 a month more and there was no $ 1 first month because ‘I did not make that particular reservation online’.
Really? Yeah. Really. Buyer beware at Public storage. I know people who have had good experiences at other locations in the nation, but this is really ridiculous.
How nice of them to transfer me to another place only to try to screw me backwards. Moving is full of too much crap to deal with conniving businesses like this.