Beach Towing Service

Terrible the owner was so rude, I know I got my car towed and that was my mistake. So I was not rude at all just trying to get my car and they were so rude and nasty. Really I know that they must be used to people being nasty so they are always on the defense, still no excuse to treat someone being perfectly nice to you the way I was treated.

I went for a cup of coffee today (Saturday) and parked by a meter which I paid and only said no parking here Monday-​Friday. When I came back 20 minutes later my car was towed and they had no explanation for it they said it was the police and then they charged me $ 240 dollars!!! I’m a freaking college student that’s what I make in A WEEK!!! They couldn’t tow the Mercedes behind me or the Cadillac in front they had to tow my cheap ford. I was so furious I felt like burning this filthy and ugly place to the ground but I didn’t, I only got all my bills and crumbled them in my hands until they looked wrinkly and gave them to the retard behind the counter. I’m 100% sure the cops here are working with this company. They even towed a U-​Haul. To add, if you get your car towed try not to touch the atm or walls too much because this place looks like the type of place where you can catch Ebola.

If only I could give them a –5 rating. I felt robbed by this company. My time expired at 7:43pm at the lot on Lennox, right across the street from the Yard House. I remember getting a phone call at 7:45 PM, I remembered because I ignored it. A few minutes after that I went ahead and headed out to my car and what do you know it’s gone. Long story short, after picking up my car, on the pink slip that they give you as a receipt of payment it stated that they picked up my car at 8:10 PM which is very confusing because I called the number on the sign to confirm if they had my car at exactly 8:07 PM. So this right here is a huge red flag that these people are providing false information.
If I was late to my car, that is perfectly fine, I am not going to deny it but paying 241 bucks for a few minutes is straight robbing. Plus giving false time? I read an article on Miami News Time and these people have a history of lawsuits and negative reviews from other victims.
They fish for cars. I remember parking and there was a heavyset man with tattoos on his arms looking through the windows of the cars with a flashlight. After I came to the parking lot and realized my car was taken and after I spoke to someone at the company, the same man returned for the same thing and that was an hour later. I read that this is against the law but nobody is doing anything about it. It’s scary that they can get away with this.

car got towed cuz the street signs are unclear on purpose, not the towing company’s fault. called and they gave clear instructions, ran down there, got the car out in 5 mins, no probs.
CASH ONLY, ATM on site

At 2:04pm I placed a call to have a car towed that was parked in my building assigned parking space. I called beach towing bc that is who my building has a contract with. I asked how long it would take and their response was we will call you when we get there. They could not give me any sort of time frame. Well it’s now 6:35pm and no call yet! This is an absolute pathetic way to run a business especially considering you only have one other towing company as your competitor.
My suggestion if you want or need to get a car towed call TREMONT!

They over charge and do not care and blame it on the city of Miami beach.

Avoid these guys at all costs. They are nothing more than thugs. If you are involved in an accident the Miami Beach Police will tell you need to use these guys. You do not! Call your own company or have your insurance company do it. These guys will hold your car hostage and repeatedly come up with new requirements and reasons not to release it. My insurance provider told me that these guys are well known for their shady dealings and often cost 3x what other companies charge.

My rental car was towed on a street that did not have enough signs (one sign in the whole block). The same night they towed three cars from the same block in less than two hours. They mentioned on the phone that they would accept debit card but made me withdraw from the ATM that they had on property. The ATM charged me two transaction fees instead of one. When I called to get the phone number for the ATM company they responded that I needed to travel all the way back from Cleveland to get the phone number off the ATM machine!!! With all these bad reviews, they are only in business thanks to their contract with city officials.

I parked in the CVS Pharmacy parking lot on 74^th street and Collins. I went to the CVS Pharmacy to pick up prescriptions and when I came out, they had towed my car and wanted $ 246.00. I have the receipt of what I paid for the prescriptions. They literally stroll the parking lot looking for cars to tow. In today’s economy, they stoop to anything to make money. I am hoping that the manager Tony will be a nice guy and understand that I was legitimately parked at the CVS parking lot. Otherwise, I will have to post a bond and take them to court. An additional option is to file a class action lawsuit to ask for punitive damages. I am sure we can make a claim on their insurance.

Miserable arrogant people… I just got towed and I asked: Why? The answer: Go get your ticket… There was no ticket on my vehicle…” We are here 25 years and I know there is a ticket with the reason why you got towed. I checked again no ticket…” Might lost the ticket while you were towed… Call the Cops and deal with them. Cops call we do the towing. Not my problem the reason why you got towed. I was never asked for any documents only my license. Called the Miami Beach Police Department no officer towed my vehicle. Now I have to go on Monday to The Parking Department to file a formal complaint. Since there is no ticket for this towing.

this company is a mega joke. They will tow anything on wheels in attempts to collect money. Scam artists that parked legally cars away.

Esta compañía solo quiere robar a la gente. Se llevaron mi carro y cuando llame para saber donde lo tenían me dieron la dirección y me dijeron que eran 249 $ dólares cuando
Llegue al sitio me dieron un papel donde me mostraban los detalles de los gastos que sumaban 249 $ cuando empece a preguntar por todos estos detalles el tipo llamo a otra persona y este hombre me subió todo a 289 $ dólares 40 dólares más. Si preguntas para te muestren los reglamentos de por que te quieren cobrar esa cantidad te inventan mil excusas. En mi caso me dijeron que tenían dos carros iguales y cuando llame nunca dijeron eso. El supuesto dueño de esta compañía (un viejo calvo desagradable) dice que el negocio es de él y que él cobra lo que a él le de la gana de cobrar. Las millas que recorrieron recogiendo mi carro con la grúa fueron 5.4 y ellos querían cobrar 7 millas. Te inventan cargos por horas y por camión de plataforma. Mi carro estaba rayado en la parte derecha de la puerta del pasajero, tras que remolcan tu carro te lo rayan y golpean. Todo para sacarte más dinero. Oportunistas ladrones!

Scheduled a tow for scooter. They didn’t show on time. Followed up three times with phone calls. Each time they promised to pick up the scooter momentarily. They never arrived, so I missed my appointment. Hands down, the most unprofessional business ever.

Horrible people! Crooks! We aren’t from Miami. We paid to park. Came back… car was gone! We explained that it was a rental car that we have to return asap, that we were with 2 small children and that we have a flight to catch! They didn’t care! They wouldn’t even give us a discount. We walked almost an hour in 100° heat to retrieve our car. The easiest $ 249. Crooks!

This company gets no stars!
Scam artist say it again boys& girls «scam artists»!
I paid for 1 hour of parking at 819 5^th St, Miami Beach, at 503 meridian ave lot.
Beach towing illegally stole my car at 3:26PM. I arrived at 3:44, 19 minutes over & my car was towed.
These scam artists have signs speaking of towing for ILLEGALLY PARKED VEHICLES.
The machine states IF YOU DO NOT DISPLAY TICKET ON YOUR DASHBOARD YOU WILL BE TICKETED.
So for going over 19 minutes that’s worse than not paying at all & worthy of getting towed for a $ 259.00 FEE CASH ONLY?
This company is nothing more than a legally sanctioned Mafia outfit.
I have complained to the city of Miami beach even there supervisor has stated this was wrong & not legal.
The city states they govern public & private lots … Yet they are allowing this to happen to visitors?
This is a downright and outright scam!
I have photo evidence! I have the tow bill! I have the paid ticket proof!
Do not visit the city of Miami beach!
Spend your tourism dollars out of this city!

I understand most people have a quivery feeling when you think of a towing company, unusually because any time you have to deal with one your car is either not working or just simply towed. BUT in miami I have never dealt with nicer people (in a towing company, none the less)
Friday morning I parked by accident in a loading zone, owning up to my mistake I called beach towing asked their location gathered $ 249 to pay the release of the car and go, which is exactly what I did. Later realizing I paid them twice!
I called Saturday, spoke to Alex who told me he can’t do anything call Monday for manager. I called Sunday just to see if I would get lucky and I spoke to Thomas who told me the same thing.
On Monday when I called, Tony the manager answered and I explained to him the situation, he said he would check the camera and call me back in one hour. Five minutes later he called back and said I did indeed pay twice and that he would gladly refund the money, and he said something I will never forget «we are not bad guys»! I have never seen such class in any miami company before. Just goes to show you that you can’t judge a book by its cover.
I usually never write reviews and especially not this long but I was so impressed that I had to share my story! So message to everyone dealing with beach towing: I know maybe your car just got towed or you had to call a row and I know the situation sucks but don’t take it out on anyone working here. They are just doing their job and at the end of the day, they are good people.
Thank you for being good honest people! God forbid I ever get towed again but if I do I hope it’s by them! LOL

I parked my car on Memorial day at tow away zone which says that excluding holiday. However, it was permit zone, and they got me 24 USD ticket. OK. They towed my car. Ok. No problem. It was my fault. 249 USD. God Damn it’s too much but my mistake again. What can i do.
I call number from sign. They told me the location, and I just walked because I have to pay 50 USD more after 8 pm!!!
I paid they said my car was in other parking lot. A guy will bring it. HOWEVER, when I got my car, I got totally lost my mind since my front bumper had a huge and deep DAMAGE… I just bought the car 150 point checked and drove from NY for my honeymoon.
I talked to a guy there and he just said my car already had the damage when it was towed. It is on the paper. ARE YOU KIDDING ME??? I had my car photo today morning and until I parked the car, it was not there. Also, my car was parked parallel, and my front car has not moved.
There were 2 police officers and I explained the situation, BUT they didn’t care. I went back to cashier. Asshole said «you already had that damage». He gave me the copy of vehicle storage receipt which is filled up by parking department officer. It looked like no one is helping me, so I called 911.
Soon after, a guy who towed my car and the 2 police officers came to me.
On the vehicle storage receipt, it shows a small circle on Rear bumper and the officer wrote down SCRATCHES.(Which means there was no other damage at the time of towing!!!)
HOWEVER, one of the police officer INTERPRETED it like this;“The parking department officer MISTAKENLY circled rear instead of FRONT.“
When I keep insisting it cannot be happened and the damage is obvious to say that the towing car’s did it.
And What the officer, or the representative of the company said??? «The damage could have happened for any reason. For example, somebody can hit the bumper.
You will be surprised. I attached the pic!!! Is there anyone can make that damage by kicking the front bumper???
Also, he said «you can not call 911 for this reason since we cannot do anything for this. 911 exists for emergency. We can arrest you for this.»
I asked them please give me report. They said we can not give you anything. And for the report, go 1100 washington police department.
I’ve been there front desk police said you can not get anything from here. you need to go parking department.WOW.
And I went back to the place where my car was towed, and talked to the officer who was issuing new parking tickets, she told me to talk to towing company.
NO ONE HELPED ME.
Luckily, while I was going back after I parked the car at the public parking lot, I just met other police officers and I asked for advice regarding this. And they let me to talk to a sergeant. He understood the situation and he said he will talked to the 1100 washington police office so I can get the report. I will get it tomorrow and start fighting against them!!!
I would never come back Miami for vacation never ever!
This company and the police offcers who I met there must have a connection!!!

If I could give a negative star I would …
Horrible service when you ask for your car they question you like if you are a suspect !!! Mind you … They towed my car, I should only have to provide my license, name, car keys, and of course payment. Rather the guy asks me what number I called, this is the only way he will check if the car is there
Also they only take cash which is very sketchy … Hope they get investigated for money laundering
Horrible and they are too big to close as the cops call in every car they see, even the cab driver that will take you there knows where it is because they even tow people who are working such as xfinity, plumbers, electrician etc
$ 140 2 miles
And $ 60 sketchy charges

«I need your drivers license, car rental contract and car keys,» said the guy over the bullet-​proof-​looking-​glass.
«It’s in the car’s glove compartment,» I replied.
«Ok. Go inside the gates to your left, pick them up, and come back here. Next in line.»
I walked over to the metal gates, opened a slight crack on them — just enough to slide through — and began to walk towards my car.
«Yo, homie, you crazy?» Said one of the three hispanic tow-​truck drivers who were probably taking five to chat in-​between tows, walking over to me.
«The guy on the counter sent me in here to fetch my rental contracts from the glove compartment,» I replied, startled. And remained walking the 50 feet or so that separated the gate from my black Dodge Challenger.
«This no home. This company!» He said, already closer than reasonable. I stopped to face him.
«What? Are you crazy? I told you I was sent in here by your colleague.» I was starting to get pissed off.
«Crazy? I’m going to show you who’s crazy.»
«I already told you,» I screamed, «the guy at the counter told me to come fetch the documents in the CAR!»
«Don’t scream at me. Fuck you.» He retreated a bit, and I resumed walking over to my car.
«Fuck YOU.»
«Call el matador,» yelled one of the guys, faintly from behind.
«Oooohh, el matadoooor,» I said. Sure el matador will stop whatever killing he’s doing to come settle his tow-​truck driver friends’ problem with me. ha ha.
Do I need to say something else? These guys are operating under contract with the U.S. Government (or Miami Government… whatever.)
Caveat 1: I know people hate towing companies for default, since they are doing a job that pisses any calm soul off.
Caveat 2: I know all this hate must take its toll on the company’s workers, who deal with this type of negative-​default attitude all their days and nights.

Stole my phone from the seat. I had 3 witnesses– police report made. Oh and one «thug» since i wrote the report with the cops on their way out, jacked up the fee and told me to fuck myself and my mother. Long story short, I’m taking them to court, filed a serious complaint and met with the mayor on cracking down on these guys.
If they give you a hard time do what i did and just call the cops– they were very helpful.

Forget about cars being towed. It’s how these people behave — and that’s like people who are thugs and criminals.
You can have all the paperwork and money but they can choose how long you wait or if you are going to get your car.
When I protested the guy said I must be a tough guy and came out with another guy out on to the sidewalk. One guy had his hand in his left pocket, the other guy flanking me on my left side. Amazing, right?
I adjusted my stance, put my open palms up no higher than my ears and waited for one of them to flinch. This is not what they were expecting and retreated behind the closed doors — the guy daring me to jump the fence which was insanity all the way.
I got back in the car, called 911 and let them know I was outside with my children and they had threatened assault, reminded the operator Florida was a stand your ground state and that I would be back there in 5 minutes to get my car — as I am rightfully due.
5 Police cars showed up instantly and the car was delivered within 3 minutes, they thanked me for my patience and my service.
I am amazed they are still in business, not because of their poor customer service or scam-​like tactics but because of the liability of their behavior.