Gale

I really enjoyed my stay at the Gale Hotel. The staff were very friendly throughout the entire stay. The concierge texted the morning I arrived in Miami to see I would be arriving and to welcome me to the city. The concierge was very helpful during the entire trip. I arrived at the hotel at 2pm and was greeted at the front desk and offered a cool drink of fruit infused water. Although check is not until 4pm, I was able to check in earlier with no problem. The room was newly renovated and very clean. One thing to note about the rooms, are they are definitely designed for couples. The shower is in the open, not a huge problem because there is a mirror and wall between the shower and bed. The bed was comfortable and the 55″ tv in the room was a nice touch. The roof top pool was awesome, it was pretty large for a pool in south beach. There were plenty of lounge chairs to relax on. The hotel also offers complementary loungers and towels when your on the beach. The roof top bar was also very nice, good drinks. The food at hotel restaurant Dolci was delicious, I highly recommend the Straccetti alla Bolognese or the Linguini al Fruitti di Mare for dinner. The hotel also offered complementary rides with the electric car around the south beach area.

Careful of the reservation policy and do not count on the reservation people on the phone to be very helpful either.

Recently stayed here ten days for work. Everything was okay for the first part. Third floor stay in a Grande was decent. No ironing boards in any rooms though, which is super annoying when you’re here on business.
Moved to a smaller room halfway through my trip because I needed two queens for family that was joining me. They put me in a second floor room near an elevator. That RUINED the trip for me.
— Incredibly noisy area near the elevator. Groups of yelling girls, parties, etc. coming in and out all the time
— The nightclub downstairs is a nightmare. It blows my freaking mind that they’d keep that thing active on week nights. But Thursday nights and the rest of the weekend that thing is BOOMING. I’m literally lying here in my bed writing this review while facing insomnia with the noise level.
— The rooms are tiny and offer no living space apart from the beds. No chair, desk, privacy for the shower, etc.
— Pool area on the room and the relative helpfulness of the staff (aside from not helping me get a new room due to the noise) is the only reason I give this two stars.
I will NOT be staying again.

Some of the rudest front desk personnel ever. Like shockingly rude. Other than that our stay was great– but it was hard to get over the bad customer service and the fact that someone with such a bad attitude was given such a job in the first place.

Do not stay here if you expect to get what you booked. We arrived at 8:30am after paying in full 3 months ahead of time, our 4 rooms that we
Booked were still not ready at 5pm. They offered an upgrade from our 2 beds to a king and a roll away… This is NOT an upgrade! The staff was very unhelpful and it took 20+ minutes for a supervisor to come attempt to help. Long story short, this place has terrible service and will do nothing to rectify their issues and their lack of people skills and organization.

My husband and I stayed here for five days on a vacation. I loved (pretty much) everything about The Gale. I wanted to feel like we were in Miami from a different era, and this place played every part imaginable. The décor is tastefully unique and clearly very well designed. Checking in was a bit confusing, since you walk through a restaurant to get to the front desk. Once we got to the room (315) I enjoyed looking at the photos and off the balcony at all the people. But was a bit disappointed to see a grimy shower that needed repairs and to be caulked again. The base boards where scuffed and the carpet was stained by what, I’ll save you the details. It was also strangely discolored from the sunlight. My largest complaint was that every morning, at about 8:00 the housekeepers would be banging up and down the hall. One of whom wore bells (I’m not kidding) concierge brought up ear plugs. But then I couldn’t hear my alarms of course and missed reservations. On the flip side that was THE MOST COMFORTABLE BED IVE EVER SLEPT IN!!! oh my god. We had no problem spending time in the room and ordering food in. The patio was gorgeous, and I loved The Regent. Although like everything in SOBE it is insanely over priced. And hey, I even love mixology and don’t usually mind paying extra for a drink. The club access at the beach was great and Dominique brought us everything we wanted to our beach bed that was in front of the other chairs. A clean and pretty secure beach that was a lot closer to the hotel then I originally thought.

Two bad drinks should never cost $ 34. Asked the server for a well gin and tonic. He said «no problem.» When we got our bill I found out that my sub par G&T was $ 15. My wife’s cocktail was mediocre at best. Poor service. Disappointing.

The best hotel I stayed at on Collins Ave & 17^th st. Kurt at the front desk was very pleasant to me and my friends. I stayed in the double suite. The room was beautiful. It was clean, beds are comfortable. The bathroom was beautiful as well. Rooftop pool with 360 view of south beach was beautiful. I highly recommend.

Checking in on a Friday night on the eve of spring break, I didn’t expect to find the poor receptionist by herself. She was overwhelmed and I sympathize. I, however, did not anticipate hearing her complain to her coworker in front of me. I have to say from reading reviews that I wasn’t surprised at how small the room was, but it was clean, the bed was comfortable, and I had housekeeping bring me fresh towels everyday. Nothing like coming back from the beach to find your bed made for you. I asked a question to a women in concierge desk and she was dry in her tone almost mono tone. Didn’t bother to make much eye contact. I stayed on the second floor and after midnight I returned to my room and could hear the roaring bass of music from I believe was their lounge bar in the basement. It sounds like music from another room. It did not bother me as I stayed up watching tv, it ends around 3am FYI. I did enjoy the roof top pool and no they don’t have anyone Talk to you for drink/​food orders you have to walk to the bar down a level few steps down from the pool area. Their food is delicious and they’re very quick. Service at the restaurant is also good and yummy deserts. I did get occasional texts from concierge asking about my stay, I thought that was a nice personal touch. For what I paid for on a weekend in Miami I would not probably repeat. Maybe lower rates on week days is better if you want relaxing, quiet, more personal attention. It is what it is small boutique hotel, everyone needs to stop complaining about how small the rooms are, stay somewhere else if you have too much luggage. There is no privacy for shower so stay with someone you are comfortable if sharing room, also the hotel is super close to everything! Like SF walking distance. Didn’t really need their cart taxi service, I heard about continental breakfast but did not try, I didn’t check their gym so can’t say much. When we left our room the house keeper smiled and wished us safe travels, she was the only staff member I came across to the entire stay with a smile on her face as I left, I only wish I had the same experience with the rest of the hotel staff.

I was thoroughly impressed by the Gale hotel on South beach. Its situated in a great location on South beach and the staff were willing to accommodate and help manage our bachelorette party of 16!

Staff was helpful and patient from check ins, questions and recommendations.
There are three bars — the one on the 4^th floor is open during the day and the one downstairs towards the back is open late.
The room was smaller than anticipated, however the amazing shower and bathroom made up for that!

Ive stayed at this hotel many times and it is always a great experience. The location is great and the rooms are very nice. Plus the club is really cool.
But what really sets them apart from the other hotels is there staff. All are really kind and attentive but who really made my trip amazing was their concierge Gili. She was amazing! I needed a last minute reservation for a large party and I had really specific requests because it was for a birthday. She took care of everything for me, down the last detail with a smile. She was so knowledgeable and helpful, you can tell she really cared. She really saved the day.

Will not stay at the gale hotel ever again and I strongly advise you take my advise. First of all every worker that works in this hotel is RUDE. So unwelcoming. The service is horrible. Every time we tried to order room service the operator to the front desk kept ringing and ringing and ringing, until I called from my cell phone they answered. No one ever greeted us upon arrival and the checkout took longer then expected because no one knows what they are doing. For the price you pay you DO not get the proper service. Also I must add that three out of the four days we stayed at the gals we visited the pool area where there were never towels or a refill in the water jug. Also it took 20 mins to order a drink from the man who was taking drink orders by the pool. Again for the money you spend you should visit the DELANO instead.

I stayed at Gale for my honeymoon in Miami and it was an extremely pleasant stay.
As soon as we arrived, a staff member offered us Prosecco. The whole check-​in process took maybe 5 minutes. The hotel was elegant, luxurious, modern, but still had character and taste. Dark wood floors through the hallway. Doorman helped me carry my luggage up the stairs.
The room was a little on the small side but featured a large window, with a large bed and spacious shower for two. The room felt clean and comfortable. I liked the DND, and Housekeeping buttons located on the inside that would switch the color of the doorbell on the outside from green to red. There was a setting for off. I would like to note that the small room size didn’t bother me as we really only used the room to sleep/​shower/​change clothes.
The rooftop pool featured several laying areas with a clean, mid sized pool. The pool became a bit uncomfortable when more people came, but there is only so much space to work with, plus you have the beach. The pool water was warm which was relaxing. I am sensitive to the chlorine in water, but I didn’t feel sick after swimming in this pool. I also enjoyed the bar towards the bottom where I could get Pina Coladas, which I would have to say was amazing.
The gym in the basement has treadmills, ellipticals, and dumbbells that go up to 50 Ibs. For someone who enjoys lifting, this was a nice accommodation. The gym also had clean towels and water.
The staff throughout the stay was friendly. We had our room set to DND for a whole day and received a call from housekeeping asking us if we wanted clean towels… this was a first. Any questions asked were answered like the staff wanted to help you. Whenever we requested ice, the ice was brought up within minutes.
As far as the noise complaints, I lived on the second floor and never heard anything… maybe a faint bass line but it never kept me from falling asleep.
The location was very convenient to all the places I was interested in going to. There are several clubs around the area, and the location is close to Lincoln Road Mall. Anything towards Ocean Drive and south was a bit of a travel, but being from Chicago and walking a lot, it didn’t bother me.
Also check out Dolce Italian! Delicious food.

The hotel far exceeded any expectations. The service was really above and beyond. The manager even sent us a text to make sure everything was ok. They were polite and quick. Really loved it. The room was great, it even has heated toilet seats!!! The bed was really comfortable. Everything felt so clean. Really great all around. Would have loved to have stayed longer!!!

Our arrival got off to a rough start and didn’t improve much from there. Bottom line is that this place looks cool at the surface, but the devil is in the details. And the details are lacking. We were moved here after booking at its sister property Sanctuary. We were moved without much explanation except that the sanctuary was overbooked. We had received no notice of this prior to arrival. We felt this was deceitful business practices. This complicated our stay from the start. Overall this is a noisy place to stay. The elevator makes a constant windy whistling noise and can be heard clearly from the half dozen rooms nearby. The road noise and music nearby is disruptive to sleep. The doors to the rooms latch VERY loudly and create a lot of noise. The room itself has very little storage space for clothes and belongings so we had to live out of our suitcases. No ironing board but there is an iron. Fixtures are falling off the wall over the bed. Housekeeping didn’t show up on our second day until requested. Pluses include nice location, helpful concierge desk and cool design but those don’t make up for all of its quirks. Upon check out we were not asked how our stay was. I wonder what the sanctuary would have been like…

This is boutique trendy and hip hotel located in the midst of all the high end hip hotels on the collins row. The room we had was a little small but well designed with ample storage space. Amazin rainforest shower. Great guest service. The restaurant Dolce was delicious and generous portion of italian cuisine. Bar lounge at the back plays lively music nightly. We had a great experience there will come back and stay again.

The Gale made our Miami trip the best. My boyfriend and I were looking for a romantic getaway, and the Gale met our expectations. A lot of the other hotels seemed to be either older and run down, trashed from party goers, or too far away. This was overall the best selection for us and we even had our resort fees taken off as a courtesy. At the beach they offered free towels and beach chairs which at other hotels you are looking at a $ 30 charge. They just really look after their guests.

The Kaskades Suites are the separate and more posh suites owned by the Gale Hotel across the street. We received a complimentary upgrade to these suites on our recent trip to Miami Beach. These suites are much larger than the hotel rooms at the Gale and ours offered a private balcony, two double beds and a very large bathroom (albeit, one with no privacy as the shower glass faced the room). Unless you’re traveling with your significant other only or enjoy being an exhibitionist, you may want to request that they install a shower curtain for you ahead of your arrival. They did for us and all was good, thank goodness because I was traveling with my parents.
Rooms are large and sleek with modern finishes and décor (see my pics). The room contained a little kitchen area with a sink, mini fridge and well-​stocked snack bar. Only downside was that the coffee machine was not working. The bathroom had double sinks, a large shower and toilet/​bidet combo with auto flush (yay!). Hair dryer, iron and ironing table and everything else was provided. Beds were comfy, with substantial and heavy comforters. Room was clean upon arrival. Staff was friendly, especially the front desk. We received complimentary continental breakfast (which I don’t think is included in the room rate) and were able to enjoy coffee, juice, muffins, etc. every morning. They also offered complimentary evening wine served for a few hours each evening, with olives, nuts and cheeses. Small spread, nothing fancy, but appreciated nonetheless. We loved having a glass of wine on the rooftop and enjoying the view.
There’s a small lap pool and lounge area on the roof. It was very windy during our trip so we only got to enjoy the outdoor space in small doses and it was too cold to swim, water is not heated. The hotel has a free ride service (looks like a golf cart) that will come pick you up and drop you off when you call them to schedule your ride (some advance notice) within a certain vicinity of Miami Beach (very nice and saves on cab fare). You only need to tip the driver. Room includes two towels and chairs at the beach.
I only have two minor complaints — one was a safety issue because the gate that allows entrance to the suites was left open the entire time we were there. That means anyone could’ve walked off the street and straight up to your door since there are no hallways or internal structure here (it’s set up like an outdoor hotel, with outdoor walkways that lead to your room door). The walkway leading to this gate from the street was not lit and was pitch black at night, which again is a safety issue. The other problem were teeny tiny ants… I don’t know where they were getting in from, possibly under the front door. They were pesky and annoying more than anything else and only appeared and swarmed anytime we brought any food into the room. They weren’t harmful and I’m sure they’re local to this climate/​area, but still an inconvenience not being able to eat in the room. We ordered a pizza one night and had it on the dresser stand and it was swarmed in a matter of seconds. Hotel should really take care of that.
Aside from these two minor issues, we found our stay at the Kaskades very enjoyable and felt welcomed and comfortable. I would recommend the Kaskades if you’re looking for a more private, quiet boutique hotel with good service. Location can’t be beat. You’re in the center of it all, one block from the beach and one block from all the shopping and restaurants of Lincoln Road Mall.

Good for a weekend getaway from the hustle and bustle. Although you are centrally located on Collins Ave, you can still relax and enjoy the beach hotel and the pool. The rooms are superb with very minor details that need to be fixed. The beds are incredibly soft and comfortable. They are nice and cool after a long day at the beach and the room is pitch black if you want to sleep in just a little later. The minibar is fully stocked and the little extras which have to be paid for are great also from snacks to pleasure options.
Some technology such as light control on the portable devices need to be fixed and the cleaning staff needs to NOT ring the doorbell out of no where… Really odd and a little rude. However, they are very thorough with their cleanings.

Very disappointing hotel stay. Very loud club that’s open until 4am. Small room and expensive. Customer service is lacking. I would not recommend it.

Went to a rooftop NYE party here and had an A M A Z I N G time!!! The staff was spectacular, so kind and welcoming! The location was perfect. We had a clear view of the giant clock on Lincoln road and fireworks. The food served was incredible. I’m still tasting the buttery crisp that lined the sea bass that melted in your mouth. The place was full and lively but not uncomfortably packed like many places can become on south beach. They really knocked it out of park!!! Congratulations.
I highly recommend The Gale!

Very elegant boutique hotel in the heart of South Beach, Miami.
Only a 1 block walk from the ocean this hotel is a jewel. Although it’s on the smaller side the rooms are super comfy and chic. Totally upgraded with flat screen TV, sound dock, beautiful showers, great mini bar options and amenities. The linen is top thread count and the ceiling to floor mirror is to die for.
There is a gorgeous rooftop pool area with an adjoining restaurant/​dining area below. There are towels available as well as lounge chairs, chaises & a large beach bed with canopy to catch a break from the sun rays.
The staff is pleasant. I had major insomnia from the noise (there’s a bar on the first floor that ROCKS after hours so if you plan on sleeping, it won’t be here) I didn’t get a wink of sleep! I called the front desk and the only suggestion would be to come down and get earplugs.
WTF, I’ll raise you one and never stay here again. These rooms are not cheap; peace & quite should come with the cost of admission.
~Christy

I enjoyed my stay at the Gale Hotel last week. I was in town for a bachelorette party and needed to stay one additional night. I booked directly on their site and received an excellent deal for the room relative to the rates I was seeing in South Beach (~$ 100 as opposed to $ 300/​night at the hotels next door).
Positives:
— Friendly staff. The dining staff, front desk, and concierge are all responsive and pleasant.
— Close proximity to Lincoln Ave and the Beach. Very easy to run outside for shopping, eating, or to go to the beach.
— Great spa nearby. The Gale has a deal with Exhale Spa for $ 10 or $ 20 off exercise and spa treatments. I did both the barre class and used the gym and spa at Exhale, and also had an awesome massage. It was only one block away from the Gale.
— Continental breakfast included with room rate.
— The rooms are smaller than what you would get in a Hilton or Marriott, but when you are at South Beach the point is not to be in your room anyway. There are a lot of cool common spaces within the Gale, the rooftop pool, bar, and restaurant, so you have a lot of options outside your room. The room décor is funky and cool.
Less positive:
— The cleaning staff use a very strong smelling air freshener that they spray in the air after cleaning, similar to those car fresheners that you either love or hate. The staff kindly allowed me to change rooms after the first room smelled so strongly I had a developing headache after just a few moments after stepping in. I eventually found a room where they had used less of this cleaning solution. If you are sensitive to chemical smells you should be aware of this.
— The shower is tucked in the bathroom area but has a clear wall. You should feel comfortable with your fellow roommates because you will be in rather close proximity and there is not much shower privacy.
— No hot tub on the rooftop pool.

The hotel itself was very nostalgic and old-​timey. I loved the location, and the accommodations themselves were nice. The rooms had very little space to hang garments and no space to unpack at all. The room was also very dark. I get that the lighting was all part of the ambiance; however, it was challenging to even read in bed.
The reason this hotel is SO fabulous is due to the service. On all accounts, every employee of the Gale was exceptional. From the morning café worker who made a killer americana to the complimentary proseco at check in to the concierge, everyone was professional and helpful.
I must make a certain note of the cocierge services. Gili, Greg, and Kristine were above and beyond helpful. I went down to Miami with a group of friends for my husband’s 40^th, and the concierge team helped develop an idea that I had to celebrate Dave’s birthday into reality. We did an Empanada Crawl for his 40^th. The concierge team helped recommend great empananda stops, got the limo together, and helped keep it within a budget.
I am thankful to have stayed in the Gale, and I would recommend it highly!

I guess I will work backwards on this one. Leaving the hotel everything was fine (5 stars) until I got to the airport. You see the front door guy and the cab driver must have a thing going. The cab was shady to begin with no meter and such. Basically $ 55 to Miami international. $ 35 is the normal charge. That is just BS. I can’t believe I let myself get hustled by the door guy and his friend the cab driver. I been to Miami at least 20 plus times and I alway keep my eye out for the hustle.
The hotel:
I came here summer season. If you get the Kaskade suite please understand that means you do not stay at the Gale you stay at the Kaskades across the street. It is owned by the Gale.
Japanese soaking tub suite:
The room was spacious and beautiful. Everything inside is super modern and touch sensitive etc… The keys to the room are really cool as you just flash it up to the sensor. The soaking tub in the balcony is cool but takes years to fill up. Turn it on about 30 minutes prior to going in.
The Gale is a very nice remodeled project and perhaps during the busy season they might give you more attention.
Pool: roof top pool is nice and sun everywhere u sit. Service however is lacking. Not much to say about the pool.
Staff: friendly minus the hustle between the front desk bellhop and the cab driver.
Beach access: it’s basically the shelbourne pool one block away. You use their chairs towels etc umbrellas are 19 $ basically 20 $
The complainants: room
Cleaning really late and lack of towels. They need more towels!!! The drain for the tub in the bathroom does not plug to hold water in. The goodbye lighting system does not work. Electric car doesn’t work until 12. And miscellaneous door bell ringing by staff.
Truthfully this would have been a 5 star rating despite the minor issues that I could live with but the cab hustle was not cool at all and therefore 1 star I blame the hotel for that one. They should hail any cab not some con.

Awesome hotel and staff. Smoked old fashioned’ s are awesome. Rooms are clean and really comfortable, close to all. Would definitely recommend.
Order the carpacio and homemade fettuccine. Just booked another night…

Direkt neben dem Gale Hotel gelegen, ist das hier die «ruhigere Schwester» des Hotels. Unser Zimmer war ansprechend gross und man kann alle Amenities des Gale Hotels (wie den angenehm beheizten Pool) mit nutzen. Allein der Bad-​Designer gehört sofort entlassen!!! Noch nie habe ich mich über ein Bad so aufgeregt wie in diesem Hotel! Da wurde einfach alles falsch gemacht: Keine Ablagen, eine automatische Toilette, die ständig die Brille hoch– und runterfährt, ohne Sinn und Verstand. Das Waschbecken ist einen Quadratmeter gross, hat aber nur eine Tiefe von 1 cm. Ich kann mir auch nicht vorstellen, dass dieses verkorkste Bad im Sinn von Mobilitäts-​eingeschränkten Reisenden ist. Aber mal abgesehen vom Bad ist das Kaskades schon eine Empfehlung in SoBe.

Outstanding, first class rooms at the brand new Kaskades building directly across the street from their sister property, Gale South Beach. Reminiscent of 5 star hotels I have stayed at in Europe.
Beautiful Italian wood floors and a stunning white marble bathroom – complete with walk in rain shower, steam bath capabilities, and sunken tub. Separate toilet room with state of the art Toto remote controlled system. Toilet lid automatically raises when it senses you entering the room and flushes for you when you leave the room.
Very comfortable bed with mini sofa and chair next to it. Variable lighting system that you can switch at the flip of a dial – from mood lighting to bed reading light. Nice wet bar with temperature controlled see through refrigerator. Electric blinds.
Number of reasons for paying additional money to stay here v. a standard room at the Gale, across the street – (1) much more and larger closet space; (2) much larger bathroom area with additional steam room feature; (3) private rooftop sundeck with small dipping pool (appears more adult oriented than the pool area at Gale Hotel); (4) no club attached to this building; therefore, no need to worry about loud music on weekends; (5) outdoor Japanese soaking tub on deck of first floor units; and (6) overall, rooms are double in size vs. a standard room at the Gale. If more space is what you seek, this place is for you.
Whomever designed the rooms at Kaskades has impeccable, exquisite taste. Well done.

Modern design with an art deco flair — walls were lined with vintage postcards, and black and white beach photos from the 50s.
Pool/​Beach Access:
It’s not beach front, but the beach is a block away. The hotel charges a resort fee that counts for 2 beach towels and chairs in partnership with another hotel (the red and white ones) just to the left of The Delano.
I loved the rooftop pool. Yes, it is a touch smaller than most pools, but did the trick to keep us cool and they serve cocktails right to you. We opted for the prosecco the majority of the time — $ 40 a bottle, which was tame compared to most places serving up $ 20 cocktails. There were plenty of chairs for our group of 6, and they provide 2 towels per room. My friend and I shared a chicken caesar wrap the first day — a good one to share. If you need shade, you’re only refuge is the one cabana or under the umbrellas by the bar.
Room:
The room we stayed in was gorgeous. The back wall was lined with black and white beach photos. It was cool to get a glimpse of what Miami Beach was like in the 50s. Our double room had a desk too. There was lots of space and the bed were the most comfortable ever — like a cloud. I slept like a dream. On the first floor, it is a bit of a downer because people can see directly into our room from the streets so we had to remember to shut the curtains while changing, which made the room quite dark. The shower is glass so be prepared to be fully visible showering. The shower head is spectacular — the shower head is on the ceiling so it’s like a waterfall.
Service:
Top notch — doors were opened for us, bags were carried to our room, hellos and goodbyes every time we came and went. The pool bartender was super accommodating, grabbing bloody mary supplies for us from downstairs so we could start our day at the pool right.
Noise:
On our last night, we tucked ourselves in a little earlier (~2am compared to 4am…) than the previous nights since a few of us had early flights. Things were just getting started at the downstairs club. Being on the first floor meant quite a bit of noise. We had to toss on a white noise app to drown out the bumping bass. I wouldn’t recommend a room on the first floor if you’re early to bed… but then again, who goes to bed early in Miami Beach?
Overall, we had a great stay and the hotel was beautiful. The only real downside was the noise from the hallway by The Regent and the downstairs nightclub.