Beach Dental Center

New in town, Just had my first appointment here. The hygienists were professional, made sure of my comfort and explained everything as she went along. Both dentists

A dentist who cares!

Dr. Hernandez treated me for two years while I was living in Miami. I found her to be incredibly pleasant, friendly and helpful. Cleanings were always good (and quick!) and when my permanent retainer came loose they were able to fit me in quickly and took care of it right away. I also felt their pricing was very fair. My only complaint is that when I requested my dental records when I was moving out of the area, I didn’t receive them. I have called to request them a second time, so we’ll see what happens! But I would recommend Dr. Hernandez and her friendly staff.

This is the second not good experience I’ve had here, thus leaving me to leave a less-​than-​stellar review. On my first trip, Dr. Hernandez insulted me in a round-​about way that brought back a lot of childhood dental fears and phobias. But I was willing to forgive and move forward, which lead to my second trip. This time around I arrived 15 minutes early to my appointment (which I guess is a foreign concept in Miami). Little did I know, I had the first appointment of the day and actually had to sit on the floor in the hall until someone came to open the office. The hygienist was very pleasant, BUT she got a little too close to the roof of my mouth when she was polishing the back side of my top teeth and ended up taking a layer of roof off the top of my mouth. The unpleasantry stayed with me for four days and it wasn’t a good time. Again, this is something I could also overlook, BUT the bill was the last straw. Apparently, Beach Dental Center has different prices for different patients. When I got my bill, I was shocked at the price because it was $ 35 higher than my last trip and didn’t even include a visit from the actual dentist. After speaking with other family members who also use this dentist, I found out I was originally charged $ 50 more than what they pay. I did call and complain and after arguing I finally got credited $ 35, but I still didn’t get the same rate as my other family members. What is that all about? How can you just make up different prices for customers who are getting the same service? And how can you charge $ 125 for a cleaning and never even have an actual dentist come in the same room and look in your mouth? Needless to say I was very put off by the whole experience and won’t be back to be overcharged, left waiting in the hall or scraped.