Superstition Springs Chrysler Jeep Dodge

Normally I do not leave negative feedback, but I was sincerely disappointed by the service I received (actually, DIDN’T receive) as a first-​time customer. I was hoping to find a reputable dealership closer to home to work with. After making an appointment online to have my car serviced on my 1 day off and showing up on time I was told «We don’t take appointments for that kind of service. That’s a glitch in our service online» and «We have a 4 hour wait» Sadly, never once was a simple apology given for your mistake nor was there any effort made to assist a new customer to your dealership. Very disappointing customer service (rather, lack thereof)

Another poor service from this service center. Service is open, someone can’t find the key to the «service center» gate, so I used another gate. I was sent away to «sit in line» with the people who can’t see that the other gate is open. Sigh… Delays. :/

If your going to get your car serviced go to Earnhardt Dodge. This place is a mess. If you do go. Avoid Bill in the service department. Possibly the biggest prick in the service industry. The other day (4 days ago) I went to get a recall job done and a simple oil change. Bill was assigned to me and I have never felt so unappreciated in my life. I just thought maybe he was having a rough day so no biggie.
This passed Sunday I was driving, something under my car decided to break off. I called Bill right away and he said come on down. I pull my car in the station to get checked in and no one even attempts to greet me. I have to get out of my car and try to flag someone down and I got pointed to Bill’s direction. I walk in his office as he is on the computer and does not acknowledge or know who I am. Again I was just here the other day. I have to say hello and my name. Bill storms out of his office to gather some info on my car and takes it upon himself to diagnose my car in the service station. Even though he isn’t a skilled technician. He then asked me to get on the ground to take a look at what’s broken. It was about 110 degrees out that day. Getting on that hot ground felt great. I tell Bill that I have the Max Care extended warranty on my vehicle which is supposed to cover all major components of the vehicle. Bill advised me that mufflers aren’t covered under any warranty and can not be fixed at the service department. He suggested i take my car to another shop. As I drove away I felt that he just pushed me away.
I called Mopar and asked about my warranty and they advised me that some exhaust and muffler parts are available under warranty. The Mopar specialist advised to then take my car back and have the skilled technicians look at it. So back in the service bay I park my car without being greeted again. I find a service advisor named Sherry who happened to be sweet and felt some time of empathy for my situation. However Bill’s office is right next to Sherry’s and the only thing that separates the office is a glass wall. Bill is yelling through the glass telling Sherry that he already took care of my situation. Now I feel like I’m in a hostile situation. When I truly just wanted to go over and tell Bill how I truly felt. Sherry even went above my measures and got my into a enterprise rental. While I was waiting for the enterprise driver to pick me up I decided to talk to the service manager David whom seemed nice and understanding but then again he is the manager and it’s his job to smile even though he may not even know what it feels like to be in your shoes. He said he was sorry and that he will talk to Bill about the situation. I got picked up and sent away in a rental.
The next day I get a call by sherry and she advised me that my warranty will not cover the repairs to my vehicle. I need a new muffler and it will cost 1400 dollars. My car has 60,000 miles. No way should I need a new muffler. I told sherry not to fix the car. I’ll come get it and have an aftermarket muffler put on.
I get to the dealer to pick up my car after dropping off the rental I was given. I go straight to the cashiers desk to sign some paper work and have the service driver bring my car to the front. The cashier set my key that is bright blue on the counter and advised me to wait for the driver to bring my car around. 5 minutes went by. 10 minutes went by. 20 minutes went by. I go over to the cashiers desk and noticed my key wasn’t there. So I assumed someone finally decided to get my car. 30 minutes have gone by and no car. I finally decided to ask the cashier where my car is because numerous of customers after me received there cars. I told the cashier that I have to be in class in 10 minutes and my class is 30 minutes away. I need my car please. She calls the service drivers on the radio and asked where my car is and no one replied for around 10 minutes. I’m furious at this point and the cashier tells me that none of her service drivers picked up my key and they have lost it. Now I’m late to a class I spend 1200 dollars to sit in. Without blowing up in front of the sales team and every poor customer in that place, I asked for some type of car I can use to get to class. The cashier said I’m so sorry sir. I don’t know what to do. I told her that I don’t care if your sorry. I need a car to get a class. I get a loaner from them and off to class I went an hour late. Missing a final and probably won’t pass the class due to it. I get a call an hour and a half later by the cashier and she said she found my key and I can get my car whenever.
So through my troubles. I got nothing In return. No sincere apology. No supervisor willing to make things right. I will never go to this place again. I will never refer a friend or family to this place. I hope those that read this do the same.

They have the absolute worst customer service ever. I wouldn’t even care about it if it weren’t for the fact that every time I come to the express lane I have to wait 10 minutes and stand there like an idiot because no one comes up to me and I don’t know what I’m supposed to do or where to go. So instead of doing the whole awkward stand in the express lane I called ahead an apt for 10:40 this morning to get my tire sensor fixed that THEY broke when they replaced my tire. So I called them at 12 asking how much longer on my car. Bill says «well see it’s still in line and hasn’t even been started yet so it’ll probably be done after lunch» so I tell him it better be done by 2 because I have work. We shall see if it even gets done. My biggest regret was buying a car from them and not scion. Good to know an apt is just when to come bring your car not an actual apt. Don’t worry it’s 2:00 and I’m still waiting.

Needed an oil change and got in right away. Had the opportunity to schedule an appointment for a recall repair and now waiting enjoying coffee and popcorn. The gentlemen working the floor, Big Al, is super nice and respectful.

I took my Dodge Charger in for a recall on the spare tire kit. When I went back to pick up the car. The guy pulls the the in front of the lobby and gave me the keys. I noticed the car had greased on the door the side of the hood. So I get in the car to tell service advisor why is there grease all over my car. I noticed that the display panel has a warning low front drive side tire hum. So I pulled the car back in front of the service bay and told Bill what’s going on. So Bill look at the grease on the car and the tire. Bill didn’t have an explanation why the grease was all over my car. Then he tells me my tire has a nail. He then asked me if the tires have warrant and what I would like to do about it. I told him am more concerned why is there grease all over my car did someone took it for a joy ride? I told Bill that I would like to speak to a manager he tells me their manager David is not in the office. I then asked Bill who is the general manager told me Kent. At this point he was kinda brushing me off. I told Bill do you want to get him or me and are brushing me off now. NOT Happy… Low and behold his on the phone with his manager David wow… I’m listening to the phone conversation and his telling David what you like me to do. He want to talk to the general manager. Then he gets of the phone and said to me we will replace your tire. They he goes and sprays the grease with a detail liquid and wipes the grease off. He also handed me a voucher for a car wash. So I waited to get the tire replace thank you for going that.
Then I left and got the car washed and went to work. Later that night I noticed my car key fob would not open the car hum. As I was backing up the car I noticed my back up camera was not working. The next day back to the dealership again and spoke to David and told him what going on with the car. He told me to pull it up on the bay and let Bill write it up. Bill ask me what’s going on I told him the issues he the got his scanner and plugged it in to the car reader like the other day. But this time he tells me there are codes coming up on the car again hum. My thought why did he not say anything yesterday about the codes. So I Left the car then later he tell me that the car has a bad key fob and the camera is out and told me how much it would cost to fix it. So I called David and felt a message to call me No call back the next day I tried to call David against and left a message again and still on call back. So I called again and finally got a hold of him. Then he tells me that his mechanics puts gloves on and there was battery code issue. I told him the car was fine when I took the car for the recall and it was cleaned and why did not Bill say anything about the codes when I first dropped off the car. He tells me let me call you back tomorrow so I can talk to Bill. The Bill left me a message that they are not going to fix the car. I would have to pay for it. So I called David again and left a message to call me back. Then Bill called back again and left a message telling me that David is busy and they are not going to fix anything and If I want them to fix it and pay out of my pocket. At this point I’m very upset that David clearly is not a manager and does not care about the customer and too busy to stop and handle the issue instead send a messenger to do his dirty job. Be careful if you take your car to this dealership for services.

Tried calling them 2 days ago to set up a service appointment. The phone system was apparently down so I spoke to Wanda via their online chat system. After telling her that I had a recall that needed to be serviced, she then asked what color I was looking for. Huh??? A short time later, a salesperson named Jeff called me and left a message asking if I was interested in buying a vehicle. Again, huh??? I called Jeff back and left a message saying that I needed service not sales and asked him to forward the message. I then contacted a Michael H via their online chat to say that I was very disappointed in the communications because they put me in touch with a salesperson and not service after repeatedly telling them otherwise. I asked him as well to have the service department contact me. By the time they called me back, I had already scheduled my appointment elsewhere.

The people that work there no more little or nothing about what they are doing if you have any questions I refer you to someone else all the time never get a straight answer for anything

Unfortunately, the sparkle of new ownership faded far too rapidly. When returning to purchase a used vehicle for our daughter, I was pre-​approved for a loan through our credit union at 3%. (We have credit scores over 750.) Pulling into the parking lot, it was evident that this was a vastly different place than we came to less than 3 years ago. The parking lot is DANGEROUS to maneuver in, we were nearly T-​boned by an employee trying to park a car in the jammed up lot. I noticed customer vehicles parked along the side of the parking lot where they could easily be hit by customers or employees attempting to maneuver through the lot. I noticed they added on to the shop area, but it seems they underestimated how that addition would impact parking for the cars they are fixing.
Once we managed to navigate to the sales floor, I explained that we had a pre-​approved loan for $ 15,000. Our daughter drove a used Dart and thought it would serve her purposes well. When the time for number crunching came, I was repeatedly asked ‘What price do you want per month?’. I explained several times that we were pre-​approved. The salesman brought us paperwork that showed a 9% interest rate. When I once again stated we were pre-​approved for a loan with a MUCH lower rate, they THEN said ‘We will match their interest rate.’. Umm, no thank you. We headed to Scottsdale and bought her a used Lexus which she LOVES.
It is sad to see a business go so far from their progress when Big Al bought acquired the dealership 3 years ago. Maybe the ‘new puppy syndrome’ happened with the dealership. The first few months it is adored and doted on, then after a year or so, it is simply another chore for them.

This dealer is crazy overpriced and uses their employees to add positive reviews. Beware this dealer they attempt old pushy sales tactics and constantly lie to get you too sign on that dotted line. I had a question for the rep that we talked to and he told me yes they could help me so I drove to the dealership (35 minutes) expecting him to be ready to help me. Instead he told me that they could not help me and then tried convincing me to buy another overpriced vehicle… Inconsiderate liers. Stay away from these guys. I have heard alot of stories about them changing numbers on the papers after keeping you there for hours and hours trying to break you.

Wow where do I begin? Well I sent them a message about a Dodge Ram I saw online. I was contacted immediately and everything seemed great. I made an appointment to see the truck and went in. I came w my husband and two children-​4 and 19 months. It took over an hour for them to find the vehicle. They were busy we were patient and understood. We both took test drives and decided we liked it and were interested in buying. We sat down with Elmore who was nice. Charles we also spoke with was also nice. Our kids were getting hungry so we left for dinner while Elmore worked some numbers out. When we returned we shook hands on a monthly payment amount. That’s where things take a horrible turn. Once we meet with Harvey, who was very kind, we find all these hidden fees. Over 2000 for window etching and cloth seat protection and paint protection. I didn’t want this but they said its «standard» on all their vehicles. Next we agreed on a 6% interest rate and signed paperwork. I thought we were all good. I realize quickly that we have not been approved. They let us leave after keeping us there until 10pm with two children with this truck. I call the next day and they have not worked out our signed contracts interest rate. I begin to worry. They have taken our down payment taken our trade in and still nothing. I call the next day and still no deal has been made. I elect at this point to return the truck. I have 3 days or 150 miles to return the truck without incident. I call and call and email and I am ignored. I finally get a hold of Vernard and he informs me that it’s ok, I’ve signed a contract for 6% and if that can not be reached I have to come in and sign for another interest rate, if that’s what I choose. I don’t need to worry about the 3 days or the 150 miles because I still have not received the deal I signed for. I also have an option to not accept another interest rate if I feel it’s too high. So I allow another day to go by. Right now it’s Friday. I left the dealership at 10pm on Tuesday night. i get a call This morning that he has an interest rate for me– 15.9%. Needless to say I don’t agree to that and opt to return the truck. I inform Charles and Vernard of this via email and text and I receive no response, for the entire day. I email Harvey that I want to return the truck, no response. Finally at 730 pm I call and get ryan. He’s helpful and makes Charles call me back. Charles who was so nice before informs me that he’s off the clock and he’s put another customer off just to call me. I tell him I’m sorry but I’ve been trying to get a hold of him all day. He says well I was working I have customers, in a very condescending tone. I guess I’m not a customer because I don’t want to take a raw deal. Regardless I am heading back in tomorrow to return the truck and get my downpayment and trade in back. I’m told on the phone that I can’t get my money back until Monday. Quite honestly I’m not sure these people are gonna give me my money back. I feel completely ripped off and lied to. These people are crooks and need to be taken due for this. I am a person not a dollar sign. I have two small children and all I want is for them to have a safe vehicle to drive in. I have never in my life had such a horrible experience with a dealership and quite frankly I’m not sure how they are in business. Buyer beware!!! Don’t think your experience will be different. Go elsewhere. I will update this tomorrow after I meet with them and try to be made whole. I really hope they earn back some stars. I am so disappointed.

So, after stamping my feet to be seen, I took the squeaky jeep in yesterday. They assiged me to a «service adviser» which makes it look like you are getting special treatment. He was on his office phone half the time, and when we did talk, he was distracted.
I calmly explained our squeaky brake problem since we purchased from them and told him we’ve asked about the noise EVERY time we took it in for service, to be told «the brakes are fine». He then told me they had ZERO record of us asking about the brakes. And told me the brakes aren’t covered under warranty, and it would cost $ 100 for them to «diagnose» a problem. How did they «diagnose» in the past that our brakes «were fine»? So, after I was able to get out of the chaotic parking lot, I took the Jeep to Brake Masters (a block away) for a free diagnosis and true customer service, where they found only 5% left on the back brakes, which was the cause of the overheated squealing and squeaking when we used our brakes.
Even if you’re vehicle is under warranty, I would highly recommend getting a second opinion after seeing their service department for problems. I’m so glad I went elsewhere, because I’m driving my family through the mountains this weekend-​Brake Masters might have saved us from an accident!

UPDATE!!!
I call the service department to get my defective airbag inflator swapped out. figured its been 5 months on the waiting list lets get it done. So the lady tells me drop it off on Monday 10:20 am. Okay so I drop it off at 10am and tell them this is my only ride home and I will be back at 530pm to pick it up. So I show up at 530 pm expecting my truck to be finished. Since the whole job takes roughly 10 – 15 min (2 bolts to remove air bag). Service lady tells me they didn’t have time to do it and asks me if I can bring it back tomorrow. I tell her no I can’t and that I will never come back here again. Seems the dealership does not take this airbag recall seriously maybe because its a low paying warranty recall. So I have all my papers and documents saved. I will continue to drive around town with my defective airbag. Lets just hope for my sake as well as there’s that I don’t get injured. Also if Dodge sends me a survey, I will be putting zeros on everything.

We recently purchased a new Durango at Superstition Springs Jeep Dodge. It really worked out well. We love the car & the sales folks did a good job of finding what we were looking for. The sale was completed in a very fair & timely manner.
We had been looking on line & reading reviews for quite a while so we knew what we wanted i.e. options, color etc. and after looking extensively we were pretty sure about the price we were willing to pay. We first went to Superstition Springs because we saw they had a huge inventory & quite a few Citadel Durangos, which we were interested in. On the first visit Shannon was our sales person & we told her we were just there for a look & test drive. She did just that; we looked & test-​drove & said we might come back. No pressure to buy even after my husband ate two of their doughnuts.
On our second visit we worked with Kerry Yoder & really looked for a specific Durango with all the stuff we wanted. I thought we would have to order but they have a huge inventory. So he drove us around in a golf cart & we found the exact car in the back lot that we would have ordered.
So lets make a deal. After shopping on line all over the US we knew what was a good & fair deal & that was what we got. Tony Galaviz, a sales manager, helped us with the transaction & explained all the business stuff in detail. We opted for the extended service plan, which we had done with a Mercedes new car purchase a few years ago. It really is a good deal. I have shopped independent service garages & could not do better.
OK, good buying experience so we’re giving 5 star rating. After a few services we will rate them again.

Procedure to have a broken plastic part replaced under warranty at this dealership:
1.) you call the service department to ask about their opening times so that you don’t make the trip for nothing. They will tell you «until 7pm for express oil changes, otherwise until 6pm»
2.) you make the trip, get there around 5 pm and the service adviser will tell you «all mechanics have left, we have to schedule an appointment to find out what part we have to order. (Obviously the first trip to the dealership serves the purpose of introducing yourself and your car to the dealership)
3.) 2^nd trip to the dealership: Serves the purpose to find out which part has to be ordered.
4.) 3^rd trip to the dealership: Serves the purpose of having the broken part swapped out.
I tried to discuss the necessity of having to make 3 trips and to drive 180 miles just to replace a simple plastic part with his majesty the service manager Dave but he would not grant me an audience or simply return my phone call.

Here it is — a year later and their dealership car salespeople have called me again — I didn’t opt into having them call me, I took my car in for service. What an awful marketing practice and a sure way to alienate potential customers!
Just because I gave them my # to let me know when my oil change was done *DOES NOT* mean that I opted into having their salespeople calling me on the phone — besides, I’m pretty darn happy with my 2015 Mazda 6 (I’ll never buy another Chrysler — but that’s a whole other review!)
I’d suggest proceeding with caution as companies that market in unethical ways and that are disrespectful of potential customers privacy are not someone you really want to do business with.

I’m so glad I came to Unilocal to read the reviews that basically confirmed my experience last evening. I didn’t want to believe this place was a rip-​off, but I’m confident it is… I inquired online about a 2011 Jeep Grand Cherokee Overland edition. I had a feeling the deal may be too good to be true, but wanted to do my due diligence and check the vehicle out. I was emailed and followed up by text message almost immediately by Michael. I have a feeling Michael might have been really great to work with, because he attempted to accommodate my schedule by having someone he trusted to give me a test drive even though he wouldn’t be there at the time I could come.
When I arrived I walked into the lobby and stood directly in front of the greeting desk where no one was there to greet potential customers. I stood there for a good 5 – 7 minutes and everyone on Earth passed me by without even so much as a «Hello». The ladies at the Cashier finally asked if I needed help and I explained that I was there to meet with Elmore Martin. They paged him twice and then finally asked a gentleman where he was… they explained he’d be right back in just a few minutes. Needless to say 30 minutes later no Elmore and I didn’t even get to test drive the vehicle.
I hightailed it all the way from N. Scottsdale to Mesa during rush hour. Took me an entire hour to get there only to not even be acknowledged. I was physically tired and tire of waiting.
I was ready to be able to make a decision on purchasing as I was pre-​approved for Chrysler financing and Superstition Springs missed out. I’m sure I didn’t miss out on anything. The deal seemed too good to be true and judging by the majority of the reviews I was right. I most likely would’ve ended up with a beautiful lemon!

We recently purchased a used car from them. They advertised it at this fantastic low price. Then we get there and they add on about $ 1500 of «dealer» options. We were not given the option of declining the etching, cloth warranty, and lifetime tinting. They gave us this paper something to sign and it said it included gap. Wow. They zapped us with another $ 800 and started the extended warranty at $ 3000; however, we agreed upon $ 1400 but we canceled it. The car is in great shape but we should have been given the option of purchasing those additional options. We got our own financing and warranty (literally the warranty and gap with the credit union did not equal the cost of their warranty). Had we understood that the paper we were signing (which made it look like gap was included), we would have never bought that car from them… regardless of the condition and low mileage.
They appeared nice, but overall, the dealership is a ripoff. If you can go elsewhere, do it to avoid all of the hidden costs.

My mistake — gullibility… I believed they were there to repair my car. Yes, but first and foremost SSCJD is there to make money. Their Mistake –not believing this little old lady would fight back.
«We have done a FREE inspection of your car.» Right. After 4 more days of repairs somehow that FREE inspection ended up costing me way more than my original issue.
I enlisted the help of a friend who is a former car dealer and after much negotiation the service manager came up with a satisfactory (albeit still expensive) deal. Thus the 2 stars for service and 1 star for the terrific shuttle lady.
AZ definitely needs more consumer protection legislation. Also, I suggest customers go into dealerships with a well thought out plan and stick to it.

SHUTTLE DRIVER’S FUALT YOU GET 2 STARS. GOOD JOB SHUTTLE DRIVER.
930 appointment for an Engine Light on a brand new Dodge Dart. Car hasn’t been touched and it’s now 1130.
Requested a shuffle apon arrival. Still waiting here. Shuttle driver came by and left. Claims he called for riders 3 times which is bullshit. We sat in the lobby the whole time. ETA is another hour until we get a ride.
Sales people are nice and attentive but I don’t need a new car. Lady at the cashier desk is a bitch. Forgive me. She sees me then walks away but luckily a guy asks if she needs to help me.
So damn irritated.