Ski Pro

I am very disappointed in my experience with this company and will not shop here again. My child is on a city swim team and this company comes to the pool to fit team suits, caps, etc. One of their employees recommended a more expensive swim cap for my child. The employee tried it on my child and assured me that it was a perfect fit. It turns out after one practice it came off every time. Even my child’s swim instructor said it wasn’t a good fit. When I called to see if I could exchange it, not return it I was told unequivocally no. Considering their own employee is the one who picked it out and tried it on my child, I feel like they should at minimum try to rectify the situation with an exchange. I have certainly learned my expensive lesson to not follow the advice of employees at this company.

Ski Pro’s anti consumer policies ruined my deal that I had negotiated with a private buyer to buy my skis that I had previously purchased at Ski Pro in 2012. The purchaser bought my skis and wanted to get the skis fitted to his size boot. So I referred him to Ski Pro-​worst thing I could of done… The people at the Dobson location said the skis were unsafe because of the old bindings. The skis were purchased in 2012 from that location and still had the grey little sticker on them.
I will never purchase anything from Ski Pro again if I cannot resell my used equipment when I want to buy new stuff. There policies negate business growth and they are keeping people from spending money at their stores because they are shortsighted in there policies. Their policies only think about them self and do not encourage people to spend money.
Just so people know the facts there is no test they perform so they can work on bindings brought in by a customer. If there is not a product recall and the skis are safe then just do your job. They told my buyer I had ripped him off and tried to sell him stuff at their store. I had to refund his money. Until they change there policies I’ll just use them for their knowledge and buy my stuff online.

Very helpful staff for my first time renting and the guy in the snowboard department was very knowledgeable and helpful. Made my first time much less intimidating.

Excellent went there first thing this morning with my boots and met EJ the master boot fitter. What a professional at one point he was working 5 customers and made everyone feel important. After 2 hours of work my boots fit a whole lot better. And the cost free that’s right FREE. He stated they do it for the love of customers and skiing. What a great asset to the company. If you need anything please don’t hesitate to contact Ski Pro.

I haven’t skied for more than ten years so I needed help getting new equipment, John the ski pro there had a lot of patience and answers for my questions! Very helpful, Roger

The best! Nik in Mesa and Mack in Phoenix were amazing! They were so helpful and patient that you’d think they had nothing else to do but they had a store full of people! The best service, seriously! The selection of stuff is great too cuz ski stuff is expensive but you can find middle-​of-​the-​road and less expensive gear if you’re just gonna go once or twice a year. Nik in Mesa is so knowledgeable I wanted to hire him to be my valet for our trip! Mack in Phx literally remembered my and my child’s names and was extremely helpful too!

I always come to ski pro for my outdoor gear. They can be a little over priced but the help you get is amazing. I went in to get some boots/​bindings and this time our sales person was Will. He was extremely knowledgable. He was helpful without being pushy; I really appreciated it. I will be back soon for more gear.

Friendly and extremely helpful staff. Their prices are fair and seem to be within range. It can be a pain in the but looking through their racks for clothes but you will find something eventually. They even mounted my bindings and setup my board for free. Great place. Can go wrong.

Too busy today. These guys are moving slow and I’m ready to go. Charging us a $ 10 boot calibration fee because I brought my own boots… that bites.

Very helpful people who are passionate about adventure sports! We come out here for snowboarding gear and they’ve always been very knowledgeable! Been shopping at ski pro for 6 years and we always recommend this place to our friends!

It’s a snowboarder’s toy store if you ask me. From soft/​hard goods unavailable elsewhere to the rad advice from the staff, you’ll be covered before you even hit the slopes. Thanks to the crew for bringing the chill mountain culture back down to the valley!

Ski Pro has provided one of the best shopping experience I’ve had for snow equipment. The managers here, Julian and Nik are very friendly and knowledgable. I came in not knowing exactly what I needed or wanted and they help personalized a snowboard set for myself. Nik even installed my bindings on my board and gave a thorough demonstration on how to adjust my settings. The prices are just right compared to many retailers and what many larger retailers lack that they have is customer service. I highly recommended checking this place out.

Lets face it, skiing and all that is associated with it is pricey. What I like about Ski Pro is they have the expensive latest items as well as less expensive last year items. The sales team is really helpful and available. This is my go-​to ski store in Phoenix.

This store is awesome. I’ve been to similar stores and couldn’t find anywhere near the customer service I found here. Everyone I saw greeted me and made sure I was finding everything I needed. I will absolutely go back for any of my sporting needs.

This is the best store I’ve ever been to for ski equipment. Tabitha was helping me today and was awesome! She showed me some really cool boards and didn’t pressure me or make me feel awkward when I said I wasn’t going to buy today, but was planning on coming back to get a set up with her. She continued to show me more stuff and made me feel really welcome. I’ll definitely be shopping here more in the future and recommending it to anyone!

I am fairly new to Unilocal,and I find that most people use it negatively to bash people and businesses because they did not get there way.
I want to inform people that if they are in need of water sports and Snow sport equipment and gear then they need look no further than Ski Pro Mesa!
I have been a customer of theirs for approx 8 years and have come to find that their knowledge and experience are second to none! Their staff is always very welcoming and quick to help where help is needed. I have had several great experiences with Nick & Larry who have gone above and beyond what I would consider great customer service.
In situations where I am seeking knowledge and not planning on buying, they have still managed to spend the time with me to explain the equipment and give me the knowledge I need in order to make a smart purchase. I love to support local shops, and even if they do not carry an item that I «need to have» they will find for me and get it shipped to the shop whether it is an item they carry or not.
They have made me feel welcome from my 1^st visit, and I am a life long customer! I consider them friends and always look forward to my next Ski Pro visit!
Best shop on earth!!!

We’ve been catered to for the past 2 plus hours fitting us for boots. Pat has been a tremendous asset for us. Great service. Highly recommend!

I wanted to purchase ski’s for a teenage boy that was not at the store with me. While he is an avid skier I am not. Matt spent over an hour with me 1) finding out exactly what type of skier the teenager is, and 2) explaining my options along with the pros and cons of each option. Matt was extremely patient with me in spite of my lack of knowledge. I feel confident that I made the correct decision because of his expertise and his willingness to spend so much time with me.

I have only ever had great experiences here! Awesome people who are trained well in the industry. I would recommend this place to anyone looking for fun.

I would normally give 1 star in this situation but I have had some really good experiences with ski pro in the past. Although last Tuesday ³⁄₃ I picked up my board from a complete tune and a small amount of base work. Went up to ride on an primo flagstaff day (few and very faaaaar in-​between). Board looked great, they did a knockout job fixing my mangled edges. Come 10:20 am wednesday, I could have easily broken a leg or torn an ACL. Not one but BOTH of my bindings came loose to the point where I might have been 4 – 5 turns from coming detached completely. I have tuned and repaired equipment for almost 20 years and have never run into this sort of situation. Yes, my board is complicated to setup (Risers, wide board, strange stance) but please for the love of god, train your staff to admit to the customer they had not properly setup someone’s board.
Honestly most people would not have noticed until it was too late. Good customer service, good execution, but damn loose bindings is the equivalent of half ass attaching wheels to a car.