Samuels Jewelers

So we got resolution. The jeweler they used soldered someone else’s band to her ring. We only see one small imperfection on it. Thank God they found it. The staff was extremely nice and apologetic. It’s just unfortunate that this happened in the first place. I wish I could review the jeweler they used.

I purchased my ring at Schubach Jewelers, a subsidiary of Samuels Jewelers, in Utah. See my review on that, if you like, but I have been nothing but disappointed with any of the jewelry stores in the Samuels Jewelers family.
Don’t get me wrong – the salespeople are always fantastic. They’re knowledgeable, nice, and good at what they do. Unfortunately for them, they seem to work for the crappiest jewelry chain in the country. Poor souls.
Whenever I’d go in to get my ring plated at the Schubach in Utah, there was always some kind of excuse: our jeweler is out of town/​on vacation/​not taking orders for a couple weeks. What?
So, I was excited when we moved to AZ – bigger market, much bigger city, better availability and service, right? Wow, wrong. It was even worse than in Utah.
I called on the 20^th because I ended up at Fiesta Mall, where their old location was. They told me where the new location was, and I said I needed to bring my ring in to be plated, but that I probably wouldn’t make it in that day but would be there soon. They didn’t mention what I found out, after an hour drive, the following Monday.
Their jeweler wouldn’t be back until the end of February. Thanks for letting me know when I called… The associate said I could leave my ring there and get it when he was back and taking orders again. Um, really? Not going to happen. I asked if they were bringing in another jeweler temporarily to serve customers in his absence. Nope. Do they have any partnerships or agreements with other jewelers so I could get my ring taken care of in a timely manner? Nope. Where’s the nearest location? Oh, Peoria. Arrowhead. Lovely.
The saleswoman was apologetic but it was clear she was bound by what her company does when their jeweler goes out of town: nothing. Impressive way to make sure to seal the deal that I will never buy from this company again after my experiences with Schubach. Bummer for them. because I’m sure I’m not the only one who’s had this happen… my timing over the course of four years, while possibly bad, cannot be consistently that terrible.
Oh well! I have a pretty ring and stories to tell about where I got it. Sorry they aren’t good ones, Samuels.

So, when you get married, you have to buy rings. This sucks. Especially if you have grandma’s engagment ring, and what you had in mind for a wedding band to go with it doesn’t exist.
So, I found something on the internets that I like and can live with, a simple channel set band with a dip in it to accomodate the setting on the other ring… something that almost every jeweler carries, a fact that we decided to capitalize on.
Enter Fiesta Mall Jewelers… all 50 of them. We shopped around a little bit, found that almost every jeweler is less than helpful, and sometimes completely unfriendly… Except for Heidi at Samuel’s Jewelers.
Heidi was FANTASTIC. She was fun, excited for us, and went out of her way to make sure that we were happy with our decision. She gave me a hug when we left. She reminded both the Hubs and I of my aunt Carrie, a very good thing.
Now, I am a reasonable, rational person, and I totally understand that Heidi was simply a great salesperson who knows just what to do and say to make the sale, and we probably spent a few dollars more than we could have elsewhere, but a good experience is important too. We left feeling pretty good about it.
And you know what, when we went back in to pick up the ring, Heidi remembered us — by name. I think that is pretty awesome, and salesmen everywhere should take note.
Why 4 stars? It’s in Fiesta Mall… you understand.
So. Get married. Go to Samuel’s in Fiesta. Talk to Heidi. Leave happy.