Rosenbaum Realty Group

I just want to take the time to say this place is a joke! I was trying to help a friend get a rental but a lady by the name of Gina was so rude! Seems like she didn’t want the business. They don’t return phone calls as well. Not professional at all!

I rented an apartment in the Phoenix area thru Rosenbaum Realty Group from October 2014 to October 2015. While I loved my place, they failed to mention a few important pieces of information from the get go. First, I was promised my apartment cleaned and touched up by a specific move in day and when I arrived with keys in hand, along with two trucks full of my belongings and family to help me move in, we were met there by the handyman who was still working on my apartment. This man was rude, condescending, and basically scoffed at the amount I had forked over as my deposit. I had Tiffany from Rosenbaum on the phone the entire time as this man yelled at us for asking why this wasn’t done sooner and she couldn’t believe it herself. Once I was able to get in, wet paint and all, i realized it wasn’t even a good job. He had left tools lying around, painted over surfaces that didn’t need paint, left wall outlets uncovered by the small plates. it was a mess. Also, I had seen a washer/​dryer unit and fridge when doing my walk thru the first time I saw the place and they were now missing. It took days to get them back and I was expected to live there without it. I could do without the washer dryer unit but a fridge? A month or so in, I came to find that my next door neighbor, who’d been living there for years, was a sex offender and they failed to tell me this before moving in. As a single woman living there, I was then stuck with this guy next door who was a total jerk and caused drama and broke into other units in the building continuously. I had to call the police several times on him. Another issue was my plumbing – at least once a month for a week or so at a time, my tub would fill with sewage water and waste. The smell was horrible and I couldn’t stay there and breathe in the foul odor. I’d also have the sidewalk right under my bedroom and it would flood with this sewer water and waste also. It’d take days for a plumbing company to come correct the issue and whenever I asked about a discount on my rent for it, I was boldly denied. Once they had a handyman come out to fix my dryer and he actually made the issue worse by breaking a faceplate on it. Rosenbaum realty told me that the washer and dryer were my responsibility but since their handyman broke it, I didn’t have to pay for repairs, but they also weren’t going to repair it. Some sort of mix up occurred though and they ended up taking it in for repairs without realizing it, which shows they aren’t too observant of what goes on with their property. The main gate wasn’t ever in working order, causing all kinds of unwanted traffic coming in and out at all hours of the day. One of the things my realtor stressed when showing me the apartment was the added security of having a gate with a code around the property. It was always something with them and the property. At the end of my lease, I made sure to deep clean my apartment when I moved and left it in better condition than when I moved in. I deep cleaned, steam mopped, and made sure all surfaces were spotless and the rest of the place was in tact. I felt for sure there’d be no issues with my deposit being returned to me. A few weeks later (I had to hound them about my deposit refund), I was told that my entire deposit of $ 499 I was being held for deep cleaning and paint touch ups. Mind you, this place was left near immaculate. There was no reason to hold $ 499 for cleaning or paint tpuch ups – who seriously spends that on anything of that sort on a small 2 bd 1ba apartment anyway? I was so very upset when i was told this and asked to appeal their decision. The night i moved out, i took pictures of my place in the case they tried to come back and say anything about it and i also had taken pics thruout the year of things like the sewer water in the tub, all of which I still have. I sent in my appeal letter and pics and still they denied me. I don’t quite understand why I can’t just get my deposit back for having gone thru the deplorable conditions I lived in at times, and for having left their place spotless. Im so unhappy with the service from them, that I’d never ever in my life recommend them to anyone I know or don’t know.

Horrible service.
I found an apartment that fit my needs so I called the number given on the listing and asked to set up a walk through. The number given on the listing was for Gina Espinoza. I called her and she seemed less than thrilled to be on the phone but I was able to get a walk through scheduled for the following week. She told me she would call me the day of our appointment to confirm because she has a lot of no shows. Completely understandable. However, the day of our appointment, I did not receive any calls from her so I assumed we were still good for the appointment. I arrived on time and sat in my car for a few minutes because I didn’t see anyone else there except for a guy who was taking pictures of the property. I did notice that shortly after I got there, a lady pulled up in a red car behind me but just sat there. After several minutes I still hadn’t heard from Gina and this lady behind me hadn’t left her car so I assumed it wasn’t her. I got out and approached the guy there on the property and found out he works with her. He was nice enough to let me walk through the apartment and took my contact info and sent it over to her and told me he would have her contact me. He also gave me her personal number so that I would be able to contact her directly. The lady in the red car kept looking over at us while we were talking, but she remained in her car the whole time. I left, but was curious about why I had never heard from Gina, and I had suspicions that she was the lady who pulled up behind me, but never got out of her car. Not too long after I left, I drove by again and the lady was gone. I very well may be wrong, but I am pretty sure that was her who showed up and made no effort to do her job. I tried calling the personal number I was given for her, but after two rings, I was sent to voicemail. I left a message asking her to get back to me, but its been a week now and I still have not heard anything back from her or anyone else. I am very disappointed in the people who work for this company and highly recommend you go elsewhere when trying to find a place to live. They become practically non-​existent when you try to get a hold of them and the could care less about customer service and doing their job.

Last year I was shopping around for a new property management company and was referred to Rosenbaum Realty Group and I am so happy with our decision to sign with this company. This is THE MOST accommodating management team I’ve ever worked with. I own an apartment building and they take care of everything for me! From maintenance down to the most irate people that I’m sure we’ve all dealt with. Daniel, Tiffany, and the rest of the staff is so friendly and responsive. Great team, great company! Can’t give anything less than 5 stars.

I can’t speak for Rosenbaum Realty Group on the assistance they provide for buying real estate, but as an apartment management company they are crooks and look to take advantage of low-​income people.
I am so disappointed. Though they appear to be a well-​polished, professional company, all of my experience has screamed «slum lord».
In all honesty, the standards met at the apartment I rented were hardly above the standards of the hut I lived in while living abroad in a developing country.
Also, if that wasn’t enough, they felt the need to forfeit over 50% of my security deposit at the end of my lease for reasons listed as «touch up paint» and «clean».
In all, I have been left with a bad taste in my mouth from my experience with Rosenbaum Realty Group.

If you are seeking excellent client service coupled with integrity and honesty, Rosenbaum Realty Group is the door you want to walk through! This company cares about you and your real estate investment!