Panda Express

I have been a loyal customer for years, but the last year or so this place has taken a nosedive. First I noticed the take out containers shrunk. Then the scoops shrunk, but the prices grew. They tend to short scoop so you feel like you’re getting ripped off. Very inconsistent too. I would be behind someone getting an orange chicken bowl get two scoops, but I would only get one scoop in my kung pao bowl. We always have to wait for food to get made, meanwhile our boxes are sitting there getting cold. I live 7 minutes away and I always have to reheat my food. Last week I swear there wasn’t any sauce on the kung pao chicken! I didn’t smell it or taste it at all. I have reached my limit and I won’t be going back anytime soon as the inconsistency is maddening.

Went by tonight at 6:30pm. Sign said they are closing at 8pm. But the door was locked at 6:30pm and when we knocked on it, they motioned that they were closed and out of food. Ridiculous! Zero stars.

This panda is subpar. It has the ability to be amazing but the skimpy amounts of food they give 90%of the time makes them cheap on food but high on cost.
People are always standing out the door and waiting for food. This staff is never prepared for the dinner rush. And by Rush I mean four people in line. They are always waiting for the veggies and orange chicken.
Tonight on our visit there was a very dangerous sauce spill on the floor in the middle of the walkway. Instead of cleaning it to prevent a fall the workers walked around this for nearly the whole time we were eating. Then one employee went on dinner break right in the middle of the big rush.
This restaurant is always freezing cold and dirty. Only reason why we eat here is it is close to our house. There are much better pandas to eat at.

I used to like coming to this locations to eat. But the quality of there food has gone down and what they serve. They don’t always have the food out that you want and they are going skimpy on portion size. The food is not fresh anymore. I am so disappointed with this location. So what i say to the people who work at this place fixts this problem.

I’ve been to this location a number of times, and due to portion size inconsistencies and poor attitude to go with it, I now go out of my way to visit a different location. This afternoon my daughter’s boyfriend stopped in to pick up food for the two of them around 4pm. Robert O. gave him VERY small portions, and when he asked the manager what he was paying for, he was told he received the proper portion servings. Really? Half a bowl is the proper serving now? It sure hasn’t been in the past. You’re going to see in the photo I post exactly what she got for her money. Again, this location is _​never_​consistent with their portion sizes. Everything comes down to who serves you. This comes from personal experience, btw.
Anyone who has been to Panda Express more than once knows full well half a bowl being the proper portion size is absurd. Maybe since he was answering to a teenager at the time, he felt short serving a couple of kids was OK. Too bad you’ve done it to me as well, and I’m calling you out for it. Hopefully now, the kids will avoid this location as well. I’m writing this review just in case you’re considering going here, in which case it’s worth your time to try another spot if you’re looking to get what you pay for at the very least. Maybe you’ll get some consistency and a good attitude to boot. Might be time to step this complaint up a notch…

This was a late night craving for Panda. They were «open» but with very limited items to choose from. If a place is open, they should operate at full capacity of their normal pickings.
On the plus side, they did give extra servings because of their selection being so limited. Will give them another try during the day sometime.

The employees always seem to be smiling.

Wow this location get super busy during lunch time! The staff do a fantastic job at keeping the low with such a huge rush! I am very please with the food quality here and I really enjoy the fact that this location is right down the road from my work. I look forward to doing business with this Panda Express in the near future!

I really enjoy going to Panda Express I really enjoy the food very much otherwise I would not return. I have been to several of the store throughout Arizona and am a usually very satisfied with the food and service, some are better than others.
On almost every occasion when I visit Panda Express in the evening there is a pretty good sized line which I have come a custom too, I will have to admit though the line moves really fast!
The Panda Express that I have been going to (1752 S. Signal Butte Road, Mesa) for almost 2 ½ years now has got to be one of the SLOWEST franchises around. On most occasions and depending on the line size I will wait in excess of 25 minutes.
The only thing that I see that is different between this location and other locations that I have been at is the people behind the counter. They are the slowest servers, they have very little customer service skills, they ignore you, they don’t smile, the don’t day hello, the just don’t care weather you are there or not.
There is no communications between the other co-​workers, the constantly put my order with other customer orders including bagging them into another customers bag. I usually have someone else with me, so we clearly let them know the items will be paid for together, and 80% of the time that have already bagged the first persons meal and the cashier is ringing up the item before the second tray is done. When we explain every time that the orders are together, they look at us like really! I am just not sure why I have to keep track of all this, I am a paying customer not an employee.
Up until the last few visits, I have simply tolerated this service. The time before last I complained to the Manager on Duty nicely about the poor service and she told me she would talk to the employees and promised me the next time I come in I would see the improvement and apologized.
So when I visited on 5÷19÷2012 I was excited to see the improvements in the customer service. To my surprise I walk in the door, there was no line. (I wonder Why?)
So we walked right up to the counter, no one on the front line (there were 3 employees) looked up, greeted us, smiled, said hi, showed any urgency to serve the customer that pay there wages, as a matter of fact we waited almost 2 ½ minutes while that exchanged metal food trays out before they even acknowledged our existence.
I let the employee that finally decided to help up that I wanted a 2 entrée meal and she immediately wanted to know what 2 entrée’s I wanted, I am not sure why all of a sudden she is in such a BIG hurry, How Rude. I told here that I wouldn’t know what I wanted until I stepped around the counter to make that choice.
I made my choices and she served the first one and went for the second one which was at the very end and looked like it had been sitting in the pan for an hour, it was dried out and up from the heat pan. I made the comment that it was awful dray and if there was new batch coming out and she asked if I wanted to wait which I replied yes to, she then gave me a funny look and proceeded to scrape out the dried up stuff from the container in to the trash.
While waiting for the fresh batch they replaced 2 more hot trays with new product and in front of me picked up the old hot tray that sits in the hot water and not only let the water drip into the hot tray of food behind it, but proceeded to let the disgusting water with things floating in it to literally run into the new hot tray that she was scraping the old food into. Can you say hello ‘Health Department.’ Even worse she had a rag in her hand which could easily been used to stop the water from falling off the tray!!!
In the mean time the cashier had not only bagged my tray which never got my second entrée in with other meal that was ordered she started to ring up and rush us out, when I explained that the one plastic tray on the bottom didn’t have the second entrée she said that’s ok! Again why all of a sudden are we in A BIG HURRY!
I approached the same Manager outside eating with 2 other employees to let her know that again of the terrible service and that she promised me that it would be fixed the next time I came in. All she could do is say «I talked to them» not even sure that I got a sorry or anything other than her pointing the finger towards he employees. I brought up the water dripping from the pan into the new hot tray and although she looked concerned she did nothing or even tried to apologize or offer anything other than finger pointing. It might be a case that she is more like friends with the employees versus being the BOSS, looks like they are running the show to me.
I let the manager know that I would never return to that location, and again got little to know response. What a shame, need to clean house on that place. I am wondering if the short line was a sign of problems a brewing at that location.
Sincerely,
A disappointed customer.
Charles H.