Entrust Bankcard

this company suck !!! do not do bussiness with them!! save your self and your company.

I am unhappy with the service I am receiving from Entrust Merchant Services! A few weeks ago we contacted the customer service department explaining that one of our clients would be paying invoices totaling $ 75,000 to $ 200,000 per month on a Visa card. We talked to a Jessica and ask for a rate review and the best rates available. She said she would call us back the next day but she never called back.
We called Jessica again and she said she would adjust our ERR rate from 1.79 to 0.40 (she could not explain clearly what the ERR rate was but it sounded like the non-​qualified amounted added to the standard fees). We asked for details of what we were being billed because the charges were around 5% not less than 2% like we were originally sold but we have not received the billing detail.
Last week we noticed that Entrust Merchant Services had deducted over $ 100,000 from our account with a note that said «Funding Exclusion». I contacted Jessica who deflected blame, interrupted me, talked over me, and repeatedly told me what she wasn’t going to do like send someone to my office to explain the charges and how this $ 100,000 was held in error without so much as a phone call. Jessica was rude and ineffective but she said she would contact Todd and call us back that same day (last Thursday). She claims she called back but we had no message from her. On Tuesday (yesterday) when the $ 100,000 was still not transferred to our account I called her again. After she realized who I was she quickly transferred me to Todd and hung up.
Todd apologized and said he would transfer the funds to our account overnight. Again this morning I called Todd because only $ 79,000 plus was transferred. Todd apologized again and said he would transfer the remaining $ 20,000 plus tonight. Todd explained that we have two accounts and he only checked one of the accounts.
As you can imagine this is very frustrating. We cannot get straight answers from Entrust Merchant Services and Entrust is holding our money without cause.
I should have seen the «F» rating from the BBB before i signed up with them.