Air Care Cooling and Heating, LLC

Don’t fall for their scam, they claim they will come out and clean check temps etc… and do nothing just try to tell you you need things replaced when you know that it is not needed.

Very Dishonest company and I dealt with the manager who came out to my house directly for a free follow up/​ac check up. He told me my condenser was leaking oil/​Freon and recommended they install a brand new unit as the repairs would be very costly and it wouldn’t be worth it in the long run. The unit is 10 years old, well it turns out after having another AC guy take a look (who has 23 years experience) its just condensation/​water from the humidity in the air, there’s no leaks and my ac is blowing cold, he said if there was a leak being that its in the middle of summer it would be blowing warm air within 24 hours. Air Care Cooling and heating is a very dishonest scamming company. Don’t know how they’re still in business…

After having such quality service when I initially started using Air Care, I’m bummed to say that my yearly maintenance plan, isn’t what I was expecting. The customer service over the phone is still great. My review is strictly based off the fact that with each AC check up they always seem to find some thing OR some things wrong with the AC unit and the repair quotes are even more costly than the previous time they had checked it out. I started having second thoughts after one of my last check ups because I hadn’t even run my AC since my previous checkup because it wasn’t hot outside and we could just open the windows at night and save on energy costs.
I received a phone call from Air Care about my maintenance plan and how it includes having my plumbing checked. (Odd, but okay.) I agreed and scheduled a time to have them come out. The technician was very polite and he informed me that my water heater could [go out any day now] — and that it was [critical] that I buy a new water heater. He wrote me up a quote and I couldn’t believe it. I stared at the quote and it took me a minute to understand what I was reading. The technician said that that was the best quote that I was going to receive in the valley for a full water heater replacement. Naturally, I declined and have since found a new AC company to work with; Evans Air Conditioning & Heating which was recommended to me from another coworker. I couldn’t be happier. Just take note that I have waited up to 3 weeks for someone to come out — But it’s totally worth it.

On December 16^th of this past year, I was convinced that I required $ 4600 in repairs (i.e., electrical equipment at $ 850 each). The actual equipment was not necessary. This is a common occurrence. Every service call has resulted in an expensive repair. The preventative maintenance agreement is a repair agreement. The unit just went south and I had to purchase a new one for $ 6400. The actual service managers that come out to service your units are salesmen. $ 11,000 and counting.

I was sold a Maintenance agreement for $ 1743. the guy who did the inspection didn’t even look at the coils in the attack. stated system was good. all I need was a surge pertector and a fan. replaced it. .fine.then less then a month later my lower unit goes bad. I call these guys out and guess what. it’s the coils. so, the other guy sells me a unit but adds that he will give a great deal if I buy the unit today. he will discount the new unit with the $ 1743.financing all together $ 6330.but the deal is only good for today. .well when I get my bill in the mail. the total is $ 8076…I feel like I’ve been had. they said this is the first complaint like this. however…make sure they show everything in black and white. because it becomes a he said she said thing and won’t honor what was explained in the agreement. .lessons learned!

do not use air care cooling and heating, llc
my wife & i are both senior citizens and disabled. air care lied and told us we need a new air conditioner for $ 6000.00.
we told him we are on social security and don’t have the money. then he became rude to us and left. leaving us in a 96 to 100 degree house for four days.
we called a nice a/​c man out and he fixed it for 35.00. and took a bad part off, that air care had put on before, that caught fire,. thank god our home did not catch fire and if it was at night, we could have all been killed.

AC stopped working on a Saturday afternoon. I took a shot in the dark with Google and found Air Care. I was honestly excited at first when I was able to get a same day appointment without extra charge (or so they claimed). The technician Alan arrived fairly quickly so again I was thinking this is great. Well that’s where the good part stops. He quickly looked at my AC (for at most 3 minutes) and came back inside to talk to me. He was very quick to say he suggests replacing my unit (it’s only 8 years old). I explained I can’t afford that so he said he could «throw parts at it» but couldn’t guarantee it would work. I asked how much and he said $ 800. I said no way so he ended up writing a proposal and it said $ 319 for a dual capacitor and $ 297 for a two pole contractor. Funny how the price quickly went down. Ended up calling another company and they came out first thing Sunday and promptly diagnosed the problem and replaced the dual capacitor (a $ 30 part) for $ 120 with labor (the two pole contactor was NOT bad). Run away from Air Care it’s a typical sell new units anyway possible company. Absolutely NO integrity at all. Stay far away from these crooks, I should’ve checked Unilocal first.

I agree with another reviewer, if I could give zero stars I would. Regrettably, last year I purchased a 5 year PMA for two units. I was told they’d come out 2x a year to inspect and clean the unit, and they’d include 1 coil treatment a year as well. For that trip, which was supposed to be a free A/​C unit check, I spent $ 1100 for the maintenance agreement, insulation for 2 lines, 1 pole contactor and 2 coil treatments. Yesterday they came out for their first inspection of the agreement. I will be writing to get a refund. They recommended we replace a blower motor, their first quote was $ 1300. Then they said they’d come down to $ 965 — as if they were doing us a favor. Did I mention our 5 year PMA was to include discount on parts needed in the future?! My husband is mechanically inclined, asked them to show him the motor, and he agreed it looked loose and he’d replace it himself. The technicians protested of course. He went to Grainger later that day and purchased the blower motor for $ 178.75. It took him a total of 3 hours, including driving to Grainger and back, to replace the part. Another recommendation the technician made was to replace the capacitors. Another quote that was sky high. They quoted $ 190 for one capacitor. The same capacitor was $ 12.79 from Grainger. Even with labor $ 190 is far too high. I’m completely blown away by the up charges. I understand a business needs to make a profit, but this is completely unethical.

I signed for a maintenance agreement 5/13…they come in the spring and in the fall… every single time, they have found need for an expensive repair they said I needed… on one, they guy said I needed two electrical upgrades at $ 750 each!!! I later showed that to an electrician who said I not only didn’t need that, but the parts only cost $ 5 each… I feel I have been a real sucker each time I did pay, but it will not happen again… reading reviews on Unilocal,I can see this is a normal practice for Air Care!

I was told I needed a new motor for the fan for the compressor and was quoted a rather steep price. As I was desperate to get the house cool, I agreed then asked around and found it should be 40% of what he quoted me. But it was too late. He was already installing it. When he found I got help paying it, he jacked it up more. Luckily my friend got the price down some but still way more than it should have been. I will never do business with them again. Better to buy the part from Home Depot and get a handy friend do the repair.

I called this company last summer when my AC died and it was 110 outside. They were amazing and came out same day within an hour. Fixed it perfectly. Great service, polite, and on time.
They came out for my free check up and again great service and very professional. josh has visited both times and he is very polite, professional, and courteous.
I highly recommend this company. Awesome :)))).

I would give them a zero. The service guy Chad was unprofessional and all he did was try and hard sale the whole time. Came out for a yearly maintenance and found all these problems. It’s 3 years old and they put it in. You know the commercials where they say we don’t sell you services you don’t need well they’re talking about this company. If they call to maintenance your air system, don’t do it. They want to charge me 45.00 for a sales call not an air conditioner check. DONT LET THEM RUIN YOUR DAY OR RIP YOU OFF!

Air care came to my house in 2013 after my a/​c wasn’t blowing cool air. They advised me that I needed $ 650 in repairs, to which i obliged and had them complete the repairs. One year later the same thing happened, so I called air care back. They came to my house and after 10 minutes of looking at my unit they told me that my compressor was bad. They also said that my AC unit is 11 years old and I might as well replace it because a new compressor will only last 1 year. Their technician told me that a new compressor would cost $ 2500, and a new unit $ 5200. Thankfully I got a second opinion, which resulted in the technician doing another $ 650 I repairs to fix the poor work performed by Air Care last year. Air Care installed the wrong size parts which caused my capacitor to blow. The honest technician that came out this year had my A/​C working in 20 minutes. The compressor wasn’t bad and I do not need a new unit. Air Care is terrible, they take advantage of people and perform ineffective repairs. I would never recommend them to anyone.

I was unlucky to pick Air Care as a result of a sale call advertising pre-​summer air cond checkup. The technician was actually a pushy sale man that just want to sale you additional services like washing and filter replacement that cost several hundred dollars more. My air conditional blower fan mysteriously started to make noise a few weeks after the «inspection» and it turned out that one of the fins was loosen. The whole experience taught me to never take sale call from phone again!

Air Care installed an AC unit at one of my rental properties in 2008. The installation guy pressured me to buy a big warranty. The unit has required repair twice since installation with outrageous charges. Of course, none of the repairs were covered under the «great» warranty I was talked into buying.
At the last repair, the guy offered to «waive» the $ 1,000 bill if I bought a 5-​year extended service warranty. The pressure to buy this «extended warranty» was incredible. It was literally impossible to speak to the guy in the office without him pushing the plan. By then, nothing this company did or said felt right. I called 3 other top Angies List AC companies and it turns out Air Care was charging me about double what these other companies would have charged. The «extended warranty» was nothing but a scam for them to come back year after year and charge me for more unneeded stuff.
I talked to the owner of Air Care and he agreed to reduce the outrageous charges slightly. However, I looked at my credit card statement and they charged me for the service plan even though I said NO! Now, I’m sure I’ll have a credit card dispute on my hands. Nice.
In summary, unless you have money to burn on unneeded repairs or want to be pressured into buying useless warranties, avoid this company like the plague.
P. S. When I spoke with the owner of the company and mentioned that his business practices could affect the reputation of his company, particularly on a resource like Angies List, he literally told me, «I don’t care.»